{"id":"https://openalex.org/W2562981556","doi":"https://doi.org/10.1007/978-3-319-50880-1_14","title":"Use of Simulation in a Service Desk of an Oilfield Services Company","display_name":"Use of Simulation in a Service Desk of an Oilfield Services Company","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2562981556","doi":"https://doi.org/10.1007/978-3-319-50880-1_14","mag":"2562981556"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-50880-1_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-50880-1_14","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://repository.urosario.edu.co/handle/10336/23744","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057505706","display_name":"Luisa Carabal\u00ed-S\u00e1nchez","orcid":null},"institutions":[{"id":"https://openalex.org/I332011152","display_name":"District University of Bogot\u00e1","ror":"https://ror.org/02jsxd428","country_code":"CO","type":"education","lineage":["https://openalex.org/I332011152"]}],"countries":["CO"],"is_corresponding":true,"raw_author_name":"Luisa Carabal\u00ed-S\u00e1nchez","raw_affiliation_strings":["Universidad Distrital Francisco Jos\u00e9 de Caldas, Bogot\u00e1, D.C., Colombia"],"affiliations":[{"raw_affiliation_string":"Universidad Distrital Francisco Jos\u00e9 de Caldas, Bogot\u00e1, D.C., Colombia","institution_ids":["https://openalex.org/I332011152"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074479078","display_name":"Germ\u00e1n M\u00e9ndez-Giraldo","orcid":"https://orcid.org/0000-0003-0885-2518"},"institutions":[{"id":"https://openalex.org/I332011152","display_name":"District University of Bogot\u00e1","ror":"https://ror.org/02jsxd428","country_code":"CO","type":"education","lineage":["https://openalex.org/I332011152"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Germ\u00e1n Andr\u00e9s M\u00e9ndez-Giraldo","raw_affiliation_strings":["Universidad Distrital Francisco Jos\u00e9 de Caldas, Bogot\u00e1, D.C., Colombia"],"affiliations":[{"raw_affiliation_string":"Universidad Distrital Francisco Jos\u00e9 de Caldas, Bogot\u00e1, D.C., Colombia","institution_ids":["https://openalex.org/I332011152"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021579806","display_name":"Carlos Franco","orcid":"https://orcid.org/0000-0002-8288-8044"},"institutions":[{"id":"https://openalex.org/I90803817","display_name":"Universidad del Rosario","ror":"https://ror.org/0108mwc04","country_code":"CO","type":"education","lineage":["https://openalex.org/I90803817"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Carlos Franco","raw_affiliation_strings":["Universidad del Rosario, Bogot\u00e1, D.C., Colombia"],"affiliations":[{"raw_affiliation_string":"Universidad del Rosario, Bogot\u00e1, D.C., Colombia","institution_ids":["https://openalex.org/I90803817"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5057505706"],"corresponding_institution_ids":["https://openalex.org/I332011152"],"apc_list":null,"apc_paid":null,"fwci":0.6353,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.75473251,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"153","last_page":"164"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.972000002861023,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.97079998254776,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-desk","display_name":"Service desk","score":0.8186058402061462},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.6628335118293762},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6533331871032715},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.5767561793327332},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5460541248321533},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4632495641708374},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.448650598526001},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4435604214668274},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4217674136161804},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.4155481457710266},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3995704650878906},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.32639390230178833},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.2760899066925049},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.27054816484451294},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22012624144554138},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19532442092895508},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.0816618800163269}],"concepts":[{"id":"https://openalex.org/C6878162","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"Service desk","level":5,"score":0.8186058402061462},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.6628335118293762},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6533331871032715},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5767561793327332},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5460541248321533},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4632495641708374},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.448650598526001},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4435604214668274},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4217674136161804},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.4155481457710266},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3995704650878906},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.32639390230178833},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.2760899066925049},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.27054816484451294},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22012624144554138},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19532442092895508},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0816618800163269},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-50880-1_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-50880-1_14","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},{"id":"pmh:oai:repository.urosario.edu.co:10336/23744","is_oa":true,"landing_page_url":"https://repository.urosario.edu.co/handle/10336/23744","pdf_url":null,"source":{"id":"https://openalex.org/S4306401708","display_name":"Repositorio Institucional E-DocUR (Universidad Del Rosario)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I90803817","host_organization_name":"Universidad del Rosario","host_organization_lineage":["https://openalex.org/I90803817"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Repositorio Institucional EdocUR","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"pmh:oai:repository.urosario.edu.co:10336/23744","is_oa":true,"landing_page_url":"https://repository.urosario.edu.co/handle/10336/23744","pdf_url":null,"source":{"id":"https://openalex.org/S4306401708","display_name":"Repositorio Institucional E-DocUR (Universidad Del Rosario)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I90803817","host_organization_name":"Universidad del Rosario","host_organization_lineage":["https://openalex.org/I90803817"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Repositorio Institucional EdocUR","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W585491765","https://openalex.org/W1996715306","https://openalex.org/W2060727697","https://openalex.org/W2068015338","https://openalex.org/W2103382583","https://openalex.org/W2112518908","https://openalex.org/W2140481308","https://openalex.org/W2141791184","https://openalex.org/W2159881789","https://openalex.org/W2623360280","https://openalex.org/W2970576388","https://openalex.org/W4214808054","https://openalex.org/W4239364270","https://openalex.org/W4242263788","https://openalex.org/W4253781306"],"related_works":["https://openalex.org/W101933052","https://openalex.org/W140550816","https://openalex.org/W2358277536","https://openalex.org/W2023898799","https://openalex.org/W2036958295","https://openalex.org/W2622381438","https://openalex.org/W2942495088","https://openalex.org/W2781384574","https://openalex.org/W2807208026","https://openalex.org/W1875088083"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}
