{"id":"https://openalex.org/W2553730632","doi":"https://doi.org/10.1007/978-3-319-49586-6_44","title":"Got a Complaint?- Keep Calm and Tweet It!","display_name":"Got a Complaint?- Keep Calm and Tweet It!","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2553730632","doi":"https://doi.org/10.1007/978-3-319-49586-6_44","mag":"2553730632"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-49586-6_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-49586-6_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020669661","display_name":"Nitish Mittal","orcid":"https://orcid.org/0000-0002-4934-3157"},"institutions":[{"id":"https://openalex.org/I36090812","display_name":"Netaji Subhas University of Technology","ror":"https://ror.org/01fczmh85","country_code":"IN","type":"education","lineage":["https://openalex.org/I36090812"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Nitish Mittal","raw_affiliation_strings":["Netaji Subhas Institute of Technology (NSIT), New Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Netaji Subhas Institute of Technology (NSIT), New Delhi, India","institution_ids":["https://openalex.org/I36090812"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101638988","display_name":"Swati Agarwal","orcid":"https://orcid.org/0000-0001-9586-2794"},"institutions":[{"id":"https://openalex.org/I119939252","display_name":"Indraprastha Institute of Information Technology Delhi","ror":"https://ror.org/03vfp4g33","country_code":"IN","type":"education","lineage":["https://openalex.org/I119939252"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Swati Agarwal","raw_affiliation_strings":["Indraprastha Institute of Information Technology, Delhi (IIITD), New Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indraprastha Institute of Information Technology, Delhi (IIITD), New Delhi, India","institution_ids":["https://openalex.org/I119939252"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5029699582","display_name":"Ashish Sureka","orcid":"https://orcid.org/0000-0001-6084-9661"},"institutions":[{"id":"https://openalex.org/I4210141791","display_name":"ABB (India)","ror":"https://ror.org/0461kck49","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210141791","https://openalex.org/I885143765"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Ashish Sureka","raw_affiliation_strings":["ABB Corporate Research, Bangalore, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ABB Corporate Research, Bangalore, India","institution_ids":["https://openalex.org/I4210141791"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5029699582"],"corresponding_institution_ids":["https://openalex.org/I4210141791"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.5528,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.86622258,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"619","last_page":"635"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9836000204086304,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/complaint","display_name":"Complaint","score":0.880351185798645},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8128128051757812},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.7244127988815308},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.6754893064498901},{"id":"https://openalex.org/keywords/spell","display_name":"Spell","score":0.608254611492157},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.5577321648597717},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.5482089519500732},{"id":"https://openalex.org/keywords/ensemble-learning","display_name":"Ensemble learning","score":0.4744316637516022},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.4621022939682007},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.4199617803096771},{"id":"https://openalex.org/keywords/kernel","display_name":"Kernel (algebra)","score":0.4142329692840576},{"id":"https://openalex.org/keywords/pattern-recognition","display_name":"Pattern recognition (psychology)","score":0.3573445677757263},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08003732562065125}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.880351185798645},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8128128051757812},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.7244127988815308},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.6754893064498901},{"id":"https://openalex.org/C2780957641","wikidata":"https://www.wikidata.org/wiki/Q1999796","display_name":"Spell","level":2,"score":0.608254611492157},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5577321648597717},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.5482089519500732},{"id":"https://openalex.org/C45942800","wikidata":"https://www.wikidata.org/wiki/Q245652","display_name":"Ensemble learning","level":2,"score":0.4744316637516022},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4621022939682007},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.4199617803096771},{"id":"https://openalex.org/C74193536","wikidata":"https://www.wikidata.org/wiki/Q574844","display_name":"Kernel (algebra)","level":2,"score":0.4142329692840576},{"id":"https://openalex.org/C153180895","wikidata":"https://www.wikidata.org/wiki/Q7148389","display_name":"Pattern recognition (psychology)","level":2,"score":0.3573445677757263},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08003732562065125},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-49586-6_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-49586-6_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7900000214576721}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1622641217","https://openalex.org/W2019993800","https://openalex.org/W2041406732","https://openalex.org/W2115950915","https://openalex.org/W2132734016","https://openalex.org/W2134534568","https://openalex.org/W2172062858","https://openalex.org/W2280728745","https://openalex.org/W2560062160"],"related_works":["https://openalex.org/W1885497808","https://openalex.org/W4287256643","https://openalex.org/W2745258745","https://openalex.org/W4389612504","https://openalex.org/W2022249118","https://openalex.org/W51147162","https://openalex.org/W3009921285","https://openalex.org/W2046737675","https://openalex.org/W1596393722","https://openalex.org/W2072761933"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}