{"id":"https://openalex.org/W2532544332","doi":"https://doi.org/10.1007/978-3-319-48490-7_13","title":"Simulation Model and Optimal Design for Call Center Staffing Problems","display_name":"Simulation Model and Optimal Design for Call Center Staffing Problems","publication_year":2016,"publication_date":"2016-10-20","ids":{"openalex":"https://openalex.org/W2532544332","doi":"https://doi.org/10.1007/978-3-319-48490-7_13","mag":"2532544332"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-48490-7_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-48490-7_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007795010","display_name":"Chia\u2010Hung Wang","orcid":"https://orcid.org/0000-0001-5700-8108"},"institutions":[{"id":"https://openalex.org/I354108","display_name":"Minjiang University","ror":"https://ror.org/00s7tkw17","country_code":"CN","type":"education","lineage":["https://openalex.org/I354108"]},{"id":"https://openalex.org/I83791580","display_name":"Fujian University of Technology","ror":"https://ror.org/03c8fdb16","country_code":"CN","type":"education","lineage":["https://openalex.org/I83791580"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Chia-Hung Wang","raw_affiliation_strings":["College of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, Fujian, China","College of Information Science and Engineering, Fujian University of Technology, Fuzhou, Fujian, China","Fujian Provincial Key Laboratory of Big Data Mining and Applications, Fuzhou, 350118, Fujian, China"],"affiliations":[{"raw_affiliation_string":"College of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, Fujian, China","institution_ids":["https://openalex.org/I83791580"]},{"raw_affiliation_string":"College of Information Science and Engineering, Fujian University of Technology, Fuzhou, Fujian, China","institution_ids":["https://openalex.org/I83791580"]},{"raw_affiliation_string":"Fujian Provincial Key Laboratory of Big Data Mining and Applications, Fuzhou, 350118, Fujian, China","institution_ids":["https://openalex.org/I354108"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109808079","display_name":"Mao\u2010Hsiung Hung","orcid":null},"institutions":[{"id":"https://openalex.org/I83791580","display_name":"Fujian University of Technology","ror":"https://ror.org/03c8fdb16","country_code":"CN","type":"education","lineage":["https://openalex.org/I83791580"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Mao-Hsiung Hung","raw_affiliation_strings":["College of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, Fujian, China"],"affiliations":[{"raw_affiliation_string":"College of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, Fujian, China","institution_ids":["https://openalex.org/I83791580"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5007795010"],"corresponding_institution_ids":["https://openalex.org/I354108","https://openalex.org/I83791580"],"apc_list":null,"apc_paid":null,"fwci":0.6343,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.73736264,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"103","last_page":"110"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9717000126838684,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9603999853134155,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/staffing","display_name":"Staffing","score":0.9610743522644043},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6309117078781128},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5981968641281128},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.564415693283081},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4322829246520996},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3343343138694763},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20575246214866638},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15824317932128906},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08789977431297302},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07703554630279541},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.07520696520805359}],"concepts":[{"id":"https://openalex.org/C2777512617","wikidata":"https://www.wikidata.org/wiki/Q1783605","display_name":"Staffing","level":2,"score":0.9610743522644043},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6309117078781128},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5981968641281128},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.564415693283081},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4322829246520996},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3343343138694763},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20575246214866638},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15824317932128906},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08789977431297302},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07703554630279541},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.07520696520805359},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-48490-7_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-48490-7_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764905038","display_name":"Advances in intelligent systems and computing","issn_l":"2194-5357","issn":["2194-5357","2194-5365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent Systems and Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.550000011920929,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1553883718","https://openalex.org/W1608666872","https://openalex.org/W1755653062","https://openalex.org/W2040505484","https://openalex.org/W2043929089","https://openalex.org/W2103450593","https://openalex.org/W2165476561","https://openalex.org/W2171864410"],"related_works":["https://openalex.org/W2100396492","https://openalex.org/W2264090623","https://openalex.org/W2084728249","https://openalex.org/W2918379277","https://openalex.org/W2605401415","https://openalex.org/W2802613825","https://openalex.org/W2559378387","https://openalex.org/W2064212480","https://openalex.org/W1603917532","https://openalex.org/W1499852230"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}