{"id":"https://openalex.org/W2525027295","doi":"https://doi.org/10.1007/978-3-319-47009-2_3","title":"Towards an Integrated Methodology for Implementing Shared Services","display_name":"Towards an Integrated Methodology for Implementing Shared Services","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2525027295","doi":"https://doi.org/10.1007/978-3-319-47009-2_3","mag":"2525027295"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-47009-2_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-47009-2_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.utwente.nl/en/publications/de62f03e-547b-4f83-9e2e-5be3c7c0ad68","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040377914","display_name":"Vipin K. Suri","orcid":null},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Vipin Suri","raw_affiliation_strings":["Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands","SGS Global Solutions, Po Box 217, 7500AE, Enschede, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"SGS Global Solutions, Po Box 217, 7500AE, Enschede, The Netherlands","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076789203","display_name":"Kuldeep Kumar","orcid":"https://orcid.org/0000-0003-1597-0950"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Kuldeep Kumar","raw_affiliation_strings":["Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039455135","display_name":"Jos van Hillegersberg","orcid":"https://orcid.org/0000-0002-3042-1450"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jos van Hillegersberg","raw_affiliation_strings":["Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Business Information Systems, University of Twente, Po Box 217, 7500AE, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5040377914"],"corresponding_institution_ids":["https://openalex.org/I94624287"],"apc_list":null,"apc_paid":null,"fwci":1.3789,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.82177506,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"40","last_page":"50"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.547254741191864},{"id":"https://openalex.org/keywords/integrated-services","display_name":"Integrated services","score":0.5189225673675537},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5031775832176208},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4948100447654724},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48733147978782654},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4770354926586151},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2523415684700012},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07234865427017212},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.06000036001205444}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.547254741191864},{"id":"https://openalex.org/C140187875","wikidata":"https://www.wikidata.org/wiki/Q1665345","display_name":"Integrated services","level":2,"score":0.5189225673675537},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5031775832176208},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4948100447654724},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48733147978782654},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4770354926586151},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2523415684700012},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07234865427017212},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.06000036001205444}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-47009-2_3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-47009-2_3","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire/de62f03e-547b-4f83-9e2e-5be3c7c0ad68","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/de62f03e-547b-4f83-9e2e-5be3c7c0ad68","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Suri, V K, Kumar, K & van Hillegersberg, J 2016, Towards an integrated methodology for implementing shared services. in J Kotlarsky, I Oshri & L P Willcocks (eds), Shared Services and Outsourcing: A Contemporary Outlook : 10th Global Sourcing Workshop 2016, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 266, Springer, Cham, pp. 40-50, 10th Global Sourcing Workshop on Shared Services and Outsourcing 2016, Val d\u2019Isere, France, 16/02/16. https://doi.org/10.1007/978-3-319-47009-2_3","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"pmh:oai:ris.utwente.nl:openaire/de62f03e-547b-4f83-9e2e-5be3c7c0ad68","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/de62f03e-547b-4f83-9e2e-5be3c7c0ad68","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Suri, V K, Kumar, K & van Hillegersberg, J 2016, Towards an integrated methodology for implementing shared services. in J Kotlarsky, I Oshri & L P Willcocks (eds), Shared Services and Outsourcing: A Contemporary Outlook : 10th Global Sourcing Workshop 2016, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 266, Springer, Cham, pp. 40-50, 10th Global Sourcing Workshop on Shared Services and Outsourcing 2016, Val d\u2019Isere, France, 16/02/16. https://doi.org/10.1007/978-3-319-47009-2_3","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5600000023841858}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W4358091","https://openalex.org/W80005656","https://openalex.org/W89875102","https://openalex.org/W207437823","https://openalex.org/W1529104443","https://openalex.org/W2114123270","https://openalex.org/W2209225610","https://openalex.org/W4242341990","https://openalex.org/W4301361035"],"related_works":["https://openalex.org/W1936793237","https://openalex.org/W2033343369","https://openalex.org/W2360205475","https://openalex.org/W2112021159","https://openalex.org/W133642669","https://openalex.org/W2187752553","https://openalex.org/W2167359102","https://openalex.org/W2197767626","https://openalex.org/W2064390971","https://openalex.org/W2168509120"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-04-24T08:23:43.765630","created_date":"2025-10-10T00:00:00"}
