{"id":"https://openalex.org/W2567546875","doi":"https://doi.org/10.1007/978-3-319-46412-1_4","title":"The Role of Digital Disruption in Healthcare Service Innovation","display_name":"The Role of Digital Disruption in Healthcare Service Innovation","publication_year":2016,"publication_date":"2016-12-19","ids":{"openalex":"https://openalex.org/W2567546875","doi":"https://doi.org/10.1007/978-3-319-46412-1_4","mag":"2567546875"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-46412-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-46412-1_4","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business Model Innovation in Healthcare and Hospital Management","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056940736","display_name":"Guy B. Ford","orcid":null},"institutions":[{"id":"https://openalex.org/I129604602","display_name":"University of Sydney","ror":"https://ror.org/0384j8v12","country_code":"AU","type":"education","lineage":["https://openalex.org/I129604602"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Guy Ford","raw_affiliation_strings":["Management Education, The University of Sydney, Room 4226, Business School H70, Darlington, NSW, 2006, Australia"],"affiliations":[{"raw_affiliation_string":"Management Education, The University of Sydney, Room 4226, Business School H70, Darlington, NSW, 2006, Australia","institution_ids":["https://openalex.org/I129604602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028361762","display_name":"Mark M. Compton","orcid":null},"institutions":[{"id":"https://openalex.org/I885979982","display_name":"Rio Tinto (Australia)","ror":"https://ror.org/03z28c516","country_code":"AU","type":"company","lineage":["https://openalex.org/I4210153745","https://openalex.org/I885979982"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mark Compton","raw_affiliation_strings":["St Luke\u2019s Care, 18 Roslyn St, Potts Point, NSW, 2011, Australia","St Luke's Care, 18 Roslyn St, Potts Point, NSW, 2011, Australia"],"affiliations":[{"raw_affiliation_string":"St Luke\u2019s Care, 18 Roslyn St, Potts Point, NSW, 2011, Australia","institution_ids":["https://openalex.org/I885979982"]},{"raw_affiliation_string":"St Luke's Care, 18 Roslyn St, Potts Point, NSW, 2011, Australia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055095800","display_name":"Graham Millett","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Graham Millett","raw_affiliation_strings":["MGSM, 99 Talavera Rd, North Ryde, NSW, 2113, Australia"],"affiliations":[{"raw_affiliation_string":"MGSM, 99 Talavera Rd, North Ryde, NSW, 2113, Australia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078534860","display_name":"Alex Tzortzis","orcid":null},"institutions":[{"id":"https://openalex.org/I4210127094","display_name":"Johnson & Johnson (Australia)","ror":"https://ror.org/034ca4k86","country_code":"AU","type":"company","lineage":["https://openalex.org/I1330063522","https://openalex.org/I4210127094"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Alex Tzortzis","raw_affiliation_strings":["Johnson & Johnson Medical, 1-5 Khartoum Rd, North Ryde, NSW, 2113, Australia"],"affiliations":[{"raw_affiliation_string":"Johnson & Johnson Medical, 1-5 Khartoum Rd, North Ryde, NSW, 2113, Australia","institution_ids":["https://openalex.org/I4210127094"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5056940736"],"corresponding_institution_ids":["https://openalex.org/I129604602"],"apc_list":null,"apc_paid":null,"fwci":7.3807,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.97863924,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"57","last_page":"70"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12922","display_name":"Business and Economic Development","score":0.6599000096321106,"subfield":{"id":"https://openalex.org/subfields/2308","display_name":"Management, Monitoring, Policy and Law"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12922","display_name":"Business and Economic Development","score":0.6599000096321106,"subfield":{"id":"https://openalex.org/subfields/2308","display_name":"Management, Monitoring, Policy and Law"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.644599974155426,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.6061000227928162,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.6637974977493286},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6594719886779785},{"id":"https://openalex.org/keywords/healthcare-service","display_name":"Healthcare service","score":0.6325663328170776},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.6137514710426331},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6031215190887451},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5954381227493286},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5874168872833252},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5450182557106018},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.531444251537323},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.508918046951294},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.4767899513244629},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3435896933078766},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3383580446243286},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.28466397523880005},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15730401873588562},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.14960038661956787},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0981525182723999},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.0731211006641388},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.0718347430229187}],"concepts":[{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6637974977493286},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6594719886779785},{"id":"https://openalex.org/C3018279614","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare service","level":3,"score":0.6325663328170776},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6137514710426331},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6031215190887451},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5954381227493286},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5874168872833252},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5450182557106018},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.531444251537323},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.508918046951294},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4767899513244629},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3435896933078766},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3383580446243286},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.28466397523880005},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15730401873588562},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14960038661956787},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0981525182723999},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0731211006641388},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0718347430229187},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-46412-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-46412-1_4","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Business Model Innovation in Healthcare and Hospital Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.550000011920929,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1600949560","https://openalex.org/W1968033414","https://openalex.org/W1996505604","https://openalex.org/W2029084939","https://openalex.org/W2343757201","https://openalex.org/W2588984225","https://openalex.org/W4285719527","https://openalex.org/W6704573811"],"related_works":["https://openalex.org/W3016239368","https://openalex.org/W2402755139","https://openalex.org/W4249944690","https://openalex.org/W2353808877","https://openalex.org/W414826439","https://openalex.org/W1530876234","https://openalex.org/W4231359369","https://openalex.org/W2381451818","https://openalex.org/W2897385908","https://openalex.org/W2499357914"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}