{"id":"https://openalex.org/W2509993054","doi":"https://doi.org/10.1007/978-3-319-44817-6_7","title":"Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?","display_name":"Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2509993054","doi":"https://doi.org/10.1007/978-3-319-44817-6_7","mag":"2509993054"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-44817-6_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-44817-6_7","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030620806","display_name":"St\u00e9phane Cortina","orcid":"https://orcid.org/0000-0002-2352-1621"},"institutions":[{"id":"https://openalex.org/I4210112527","display_name":"Luxembourg Institute of Science and Technology","ror":"https://ror.org/01t178j62","country_code":"LU","type":"nonprofit","lineage":["https://openalex.org/I4210112527"]}],"countries":["LU"],"is_corresponding":true,"raw_author_name":"St\u00e9phane Cortina","raw_affiliation_strings":["Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I4210112527"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035323311","display_name":"B\u00e9atrix Barafort","orcid":null},"institutions":[{"id":"https://openalex.org/I4210112527","display_name":"Luxembourg Institute of Science and Technology","ror":"https://ror.org/01t178j62","country_code":"LU","type":"nonprofit","lineage":["https://openalex.org/I4210112527"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"B\u00e9atrix Barafort","raw_affiliation_strings":["Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I4210112527"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028312323","display_name":"Michel Picard","orcid":"https://orcid.org/0000-0001-7882-8711"},"institutions":[{"id":"https://openalex.org/I4210112527","display_name":"Luxembourg Institute of Science and Technology","ror":"https://ror.org/01t178j62","country_code":"LU","type":"nonprofit","lineage":["https://openalex.org/I4210112527"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Michel Picard","raw_affiliation_strings":["Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I4210112527"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021824518","display_name":"Alain Renault","orcid":"https://orcid.org/0000-0001-8198-8708"},"institutions":[{"id":"https://openalex.org/I4210112527","display_name":"Luxembourg Institute of Science and Technology","ror":"https://ror.org/01t178j62","country_code":"LU","type":"nonprofit","lineage":["https://openalex.org/I4210112527"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Alain Renault","raw_affiliation_strings":["Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Luxembourg Institute of Science and Technology, 5 Avenue des Hauts-Fourneaux, 4362, Esch-sur-Alzette, Luxembourg","institution_ids":["https://openalex.org/I4210112527"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5030620806"],"corresponding_institution_ids":["https://openalex.org/I4210112527"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"83","last_page":"93"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9186344742774963},{"id":"https://openalex.org/keywords/certification","display_name":"Certification","score":0.7976322174072266},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5304467082023621},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.5208133459091187},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.5052111744880676},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.502427339553833},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.490206778049469},{"id":"https://openalex.org/keywords/capability-maturity-model-integration","display_name":"Capability Maturity Model Integration","score":0.4870339035987854},{"id":"https://openalex.org/keywords/leancmmi","display_name":"LeanCMMI","score":0.48654070496559143},{"id":"https://openalex.org/keywords/quality-management-system","display_name":"Quality management system","score":0.4626489579677582},{"id":"https://openalex.org/keywords/excellence","display_name":"Excellence","score":0.4620593786239624},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4178636074066162},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.4176286458969116},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41171061992645264},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.32977545261383057},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.24049612879753113},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.17426267266273499},{"id":"https://openalex.org/keywords/management-system","display_name":"Management system","score":0.1473066806793213},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.13633570075035095},{"id":"https://openalex.org/keywords/software-quality","display_name":"Software quality","score":0.12937042117118835},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.11667591333389282},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.1099458634853363},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07941582798957825}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9186344742774963},{"id":"https://openalex.org/C46304622","wikidata":"https://www.wikidata.org/wiki/Q374814","display_name":"Certification","level":2,"score":0.7976322174072266},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5304467082023621},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.5208133459091187},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.5052111744880676},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.502427339553833},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.490206778049469},{"id":"https://openalex.org/C182406803","wikidata":"https://www.wikidata.org/wiki/Q428361","display_name":"Capability Maturity Model Integration","level":5,"score":0.4870339035987854},{"id":"https://openalex.org/C68269808","wikidata":"https://www.wikidata.org/wiki/Q17096559","display_name":"LeanCMMI","level":5,"score":0.48654070496559143},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.4626489579677582},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.4620593786239624},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4178636074066162},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.4176286458969116},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41171061992645264},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32977545261383057},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.24049612879753113},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.17426267266273499},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.1473066806793213},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.13633570075035095},{"id":"https://openalex.org/C117447612","wikidata":"https://www.wikidata.org/wiki/Q1412670","display_name":"Software quality","level":4,"score":0.12937042117118835},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11667591333389282},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.1099458634853363},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07941582798957825},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-44817-6_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-44817-6_7","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W118628423","https://openalex.org/W657731981","https://openalex.org/W904578330","https://openalex.org/W1994924944","https://openalex.org/W2005775395","https://openalex.org/W2048221425","https://openalex.org/W2094299956","https://openalex.org/W2095391211","https://openalex.org/W2134504533","https://openalex.org/W2186321334","https://openalex.org/W2294039529","https://openalex.org/W2587779048","https://openalex.org/W6812377393"],"related_works":["https://openalex.org/W2886090349","https://openalex.org/W187697668","https://openalex.org/W2065847993","https://openalex.org/W2003203568","https://openalex.org/W2009474323","https://openalex.org/W2469203719","https://openalex.org/W2785412593","https://openalex.org/W120754776","https://openalex.org/W83630804","https://openalex.org/W2294039529"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
