{"id":"https://openalex.org/W2506194811","doi":"https://doi.org/10.1007/978-3-319-40093-8_46","title":"Assessing the Effects of Mobile Service Quality on Customer Satisfaction and the Continued Usage Intention of Mobile Service: A Study of Non-gaming Mobile Apps","display_name":"Assessing the Effects of Mobile Service Quality on Customer Satisfaction and the Continued Usage Intention of Mobile Service: A Study of Non-gaming Mobile Apps","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2506194811","doi":"https://doi.org/10.1007/978-3-319-40093-8_46","mag":"2506194811"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-40093-8_46","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-40093-8_46","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010381402","display_name":"Wei\u2010Tsong Wang","orcid":"https://orcid.org/0000-0002-1448-7433"},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Wei-Tsong Wang","raw_affiliation_strings":["Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan","institution_ids":["https://openalex.org/I91807558"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112205078","display_name":"Wen-Yin Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I91807558","display_name":"National Cheng Kung University","ror":"https://ror.org/01b8kcc49","country_code":"TW","type":"education","lineage":["https://openalex.org/I91807558"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wen-Yin Chen","raw_affiliation_strings":["Institute of Information Management, National Cheng Kung University, Tainan, Taiwan"],"affiliations":[{"raw_affiliation_string":"Institute of Information Management, National Cheng Kung University, Tainan, Taiwan","institution_ids":["https://openalex.org/I91807558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5010381402"],"corresponding_institution_ids":["https://openalex.org/I91807558"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.3594,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.91082803,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"459","last_page":"467"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13169","display_name":"Consumer Perception and Purchasing Behavior","score":0.9771999716758728,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7334781289100647},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6491984128952026},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6261764168739319},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.48747754096984863},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4662654995918274},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.42849916219711304},{"id":"https://openalex.org/keywords/mobile-computing","display_name":"Mobile computing","score":0.42189836502075195},{"id":"https://openalex.org/keywords/mobile-web","display_name":"Mobile Web","score":0.41282880306243896},{"id":"https://openalex.org/keywords/mobile-apps","display_name":"Mobile apps","score":0.41224223375320435},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.39570075273513794},{"id":"https://openalex.org/keywords/mobile-technology","display_name":"Mobile technology","score":0.34263360500335693},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2904263138771057},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1891225278377533},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.1527249813079834},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10418376326560974},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07568266987800598}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7334781289100647},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6491984128952026},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6261764168739319},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.48747754096984863},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4662654995918274},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.42849916219711304},{"id":"https://openalex.org/C144543869","wikidata":"https://www.wikidata.org/wiki/Q2738570","display_name":"Mobile computing","level":2,"score":0.42189836502075195},{"id":"https://openalex.org/C516764902","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile Web","level":4,"score":0.41282880306243896},{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.41224223375320435},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.39570075273513794},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.34263360500335693},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2904263138771057},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1891225278377533},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1527249813079834},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10418376326560974},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07568266987800598}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-40093-8_46","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-40093-8_46","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4399999976158142,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W62824994","https://openalex.org/W193691766","https://openalex.org/W1555541812","https://openalex.org/W1708344693","https://openalex.org/W1721421031","https://openalex.org/W1978747144","https://openalex.org/W1987258130","https://openalex.org/W1994742470","https://openalex.org/W1995026436","https://openalex.org/W1998493602","https://openalex.org/W2029876747","https://openalex.org/W2033384279","https://openalex.org/W2036431990","https://openalex.org/W2051445799","https://openalex.org/W2052367100","https://openalex.org/W2054920172","https://openalex.org/W2060482351","https://openalex.org/W2073493708","https://openalex.org/W2096099424","https://openalex.org/W2102467277","https://openalex.org/W2103356704","https://openalex.org/W2110506823","https://openalex.org/W2120931187","https://openalex.org/W2121967685","https://openalex.org/W2146601354","https://openalex.org/W2175227141"],"related_works":["https://openalex.org/W2142667491","https://openalex.org/W2031147312","https://openalex.org/W2047117180","https://openalex.org/W400959865","https://openalex.org/W3121974624","https://openalex.org/W36900739","https://openalex.org/W3197716200","https://openalex.org/W2789126764","https://openalex.org/W1129791580","https://openalex.org/W1490028229"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}