{"id":"https://openalex.org/W2438271492","doi":"https://doi.org/10.1007/978-3-319-33515-5_4","title":"The Lack of Sharing of Customer Data in Large Software Organizations: Challenges and Implications","display_name":"The Lack of Sharing of Customer Data in Large Software Organizations: Challenges and Implications","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2438271492","doi":"https://doi.org/10.1007/978-3-319-33515-5_4","mag":"2438271492"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-33515-5_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-33515-5_4","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-33515-5_4.pdf","source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-33515-5_4.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010245209","display_name":"Aleksander Fabijan","orcid":"https://orcid.org/0000-0003-4908-2708"},"institutions":[{"id":"https://openalex.org/I183111857","display_name":"Malm\u00f6 University","ror":"https://ror.org/05wp7an13","country_code":"SE","type":"education","lineage":["https://openalex.org/I183111857"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Aleksander Fabijan","raw_affiliation_strings":["Faculty of Technology and Society, Malm\u00f6 University, Nordenski\u00f6ldsgatan 1, 211 19, Malm\u00f6, Sweden"],"affiliations":[{"raw_affiliation_string":"Faculty of Technology and Society, Malm\u00f6 University, Nordenski\u00f6ldsgatan 1, 211 19, Malm\u00f6, Sweden","institution_ids":["https://openalex.org/I183111857"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049811300","display_name":"Helena Holmstr\u00f6m Olsson","orcid":"https://orcid.org/0000-0002-7700-1816"},"institutions":[{"id":"https://openalex.org/I183111857","display_name":"Malm\u00f6 University","ror":"https://ror.org/05wp7an13","country_code":"SE","type":"education","lineage":["https://openalex.org/I183111857"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Helena Holmstr\u00f6m Olsson","raw_affiliation_strings":["Faculty of Technology and Society, Malm\u00f6 University, Nordenski\u00f6ldsgatan 1, 211 19, Malm\u00f6, Sweden"],"affiliations":[{"raw_affiliation_string":"Faculty of Technology and Society, Malm\u00f6 University, Nordenski\u00f6ldsgatan 1, 211 19, Malm\u00f6, Sweden","institution_ids":["https://openalex.org/I183111857"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010170972","display_name":"Jan Bosch","orcid":"https://orcid.org/0000-0003-2854-722X"},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Jan Bosch","raw_affiliation_strings":["Department of Computer Science and Engineering, Chalmers University of Technology, H\u00f6rselg\u00e5ngen 11, 412 96, G\u00f6teborg, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Chalmers University of Technology, H\u00f6rselg\u00e5ngen 11, 412 96, G\u00f6teborg, Sweden","institution_ids":["https://openalex.org/I66862912"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5010245209"],"corresponding_institution_ids":["https://openalex.org/I183111857"],"apc_list":null,"apc_paid":null,"fwci":11.4255,"has_fulltext":true,"cited_by_count":47,"citation_normalized_percentile":{"value":0.98957476,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"39","last_page":"52"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.688785970211029},{"id":"https://openalex.org/keywords/data-sharing","display_name":"Data sharing","score":0.574038028717041},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5525642037391663},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.551457405090332},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5130214095115662},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4495294988155365},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.43834537267684937},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4264967739582062},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4137609601020813},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37747904658317566},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3688564896583557},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3668464422225952},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.08447793126106262}],"concepts":[{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.688785970211029},{"id":"https://openalex.org/C2779965156","wikidata":"https://www.wikidata.org/wiki/Q5227350","display_name":"Data sharing","level":3,"score":0.574038028717041},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5525642037391663},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.551457405090332},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5130214095115662},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4495294988155365},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.43834537267684937},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4264967739582062},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4137609601020813},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37747904658317566},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3688564896583557},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3668464422225952},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.08447793126106262},{"id":"https://openalex.org/C204787440","wikidata":"https://www.wikidata.org/wiki/Q188504","display_name":"Alternative medicine","level":2,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/978-3-319-33515-5_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-33515-5_4","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-33515-5_4.pdf","source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:DiVA.org:mau-12608","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-12608","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:muep.mau.se:2043/20862","is_oa":false,"landing_page_url":"http://hdl.handle.net/2043/20862","pdf_url":null,"source":{"id":"https://openalex.org/S4377196423","display_name":"Malm\u00f6 University Publications (Malm\u00f6 University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I183111857","host_organization_name":"Malm\u00f6 University","host_organization_lineage":["https://openalex.org/I183111857"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Paper in proceeding"},{"id":"pmh:oai:publications.lib.chalmers.se:239117","is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/239117-the-lack-of-sharing-of-customer-data-in-large-software-organizations-challenges-and-implications","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Article.Conference.PeerReviewed"},{"id":"pmh:oai:research.chalmers.se:239117","is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/239117","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"doi:10.1007/978-3-319-33515-5_4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-33515-5_4","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-33515-5_4.pdf","source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5299999713897705,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2438271492.pdf","grobid_xml":"https://content.openalex.org/works/W2438271492.grobid-xml"},"referenced_works_count":23,"referenced_works":["https://openalex.org/W984122461","https://openalex.org/W1492876120","https://openalex.org/W1553078293","https://openalex.org/W1584645171","https://openalex.org/W1687864294","https://openalex.org/W1983138136","https://openalex.org/W2012388017","https://openalex.org/W2019852991","https://openalex.org/W2097968575","https://openalex.org/W2105103777","https://openalex.org/W2106878588","https://openalex.org/W2110228583","https://openalex.org/W2128115189","https://openalex.org/W2141975087","https://openalex.org/W2157880897","https://openalex.org/W2162739315","https://openalex.org/W2167142086","https://openalex.org/W2232396709","https://openalex.org/W2240293698","https://openalex.org/W2571782937","https://openalex.org/W2587032473","https://openalex.org/W3013679055","https://openalex.org/W4230582895"],"related_works":["https://openalex.org/W2656997359","https://openalex.org/W4240110559","https://openalex.org/W2094372386","https://openalex.org/W1973385172","https://openalex.org/W4319430762","https://openalex.org/W2294820933","https://openalex.org/W2119783256","https://openalex.org/W2804154309","https://openalex.org/W2083510688","https://openalex.org/W1611031577"],"abstract_inverted_index":{"With":[0],"agile":[1],"teams":[2],"becoming":[3],"increasingly":[4],"multi-disciplinary":[5],"and":[6,71,105,134,137,155,200],"including":[7],"all":[8],"functions,":[9],"the":[10,41,61,77,81,126,165,180,196],"role":[11],"of":[12,43,63,83,100,123,132,173,195,203,205,210],"customer":[13,133,213],"feedback":[14,21],"is":[15,53,65,79,125,148,153,161],"gaining":[16],"momentum.":[17],"Today,":[18],"companies":[19,35,188],"collect":[20],"directly":[22],"from":[23,29,45,190],"customers,":[24],"as":[25,27,68,72,177,179],"well":[26,178],"indirectly":[28],"their":[30,51],"products.":[31],"As":[32],"a":[33,37,140,191],"result,":[34],"face":[36],"situation":[38],"in":[39,74,94,111,142,156],"which":[40,46,143],"amount":[42],"data":[44,64,84,91,147,152,174,197,206],"they":[47,198],"can":[48],"learn":[49],"about":[50],"customers":[52],"larger":[54],"than":[55],"ever":[56],"before.":[57],"In":[58,102,163],"previous":[59],"studies,":[60],"collection":[62,82],"often":[66],"identified":[67],"challenging.":[69],"However,":[70],"illustrated":[73],"our":[75],"research,":[76],"challenge":[78],"not":[80],"but":[85],"rather":[86],"how":[87],"to":[88,96],"share":[89],"this":[90,103],"among":[92],"people":[93],"order":[95],"make":[97],"effective":[98],"use":[99,131],"it.":[101],"paper,":[104],"based":[106],"on":[107],"case":[108],"study":[109],"research":[110],"three":[112],"large":[113],"software-intensive":[114],"companies,":[115],"we":[116,144],"(1)":[117],"provide":[118],"empirical":[119],"evidence":[120],"that":[121,187,201],"\u2018lack":[122],"sharing\u2019":[124],"primary":[127],"reason":[128],"for":[129],"insufficient":[130],"product":[135],"data,":[136],"(2)":[138],"develop":[139],"model":[141,166],"identify":[145],"what":[146,157,211],"collected,":[149],"by":[150],"whom":[151],"collected":[154],"development":[158],"phases":[159],"it":[160],"used.":[162],"particular,":[164],"depicts":[167],"critical":[168],"hand-overs":[169],"where":[170],"certain":[171],"types":[172],"get":[175],"lost,":[176],"implications":[181],"associated":[182],"with":[183],"this.":[184],"We":[185],"conclude":[186],"benefit":[189],"very":[192],"limited":[193],"part":[194],"collect,":[199],"lack":[202],"sharing":[204],"drives":[207],"inaccurate":[208],"assumptions":[209],"constitutes":[212],"value.":[214]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
