{"id":"https://openalex.org/W2492188709","doi":"https://doi.org/10.1007/978-3-319-32689-4_12","title":"Using User-Generated Content to Explore Hotel Service Quality Dimensions","display_name":"Using User-Generated Content to Explore Hotel Service Quality Dimensions","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2492188709","doi":"https://doi.org/10.1007/978-3-319-32689-4_12","mag":"2492188709"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-32689-4_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-32689-4_12","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051182808","display_name":"Vera Migu\u00e9is","orcid":"https://orcid.org/0000-0001-7831-9140"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Vera L. Migu\u00e9is","raw_affiliation_strings":["Faculdade de Engenharia da Universidade do Porto, Porto, Portugal"],"affiliations":[{"raw_affiliation_string":"Faculdade de Engenharia da Universidade do Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013604188","display_name":"Henriqueta N\u00f3voa","orcid":"https://orcid.org/0000-0002-6437-9262"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Henriqueta N\u00f3voa","raw_affiliation_strings":["Faculdade de Engenharia da Universidade do Porto, Porto, Portugal","Faculty of Engineering - FEUP, University of Porto, Porto, Portugal"],"affiliations":[{"raw_affiliation_string":"Faculdade de Engenharia da Universidade do Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]},{"raw_affiliation_string":"Faculty of Engineering - FEUP, University of Porto, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5051182808"],"corresponding_institution_ids":["https://openalex.org/I182534213"],"apc_list":null,"apc_paid":null,"fwci":11.5883,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.98305694,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"155","last_page":"169"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.7557690143585205},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6425628066062927},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.633742094039917},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.583287239074707},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5183606743812561},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5081455707550049},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3418319821357727},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33624082803726196},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2635990381240845},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.11111369729042053}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.7557690143585205},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6425628066062927},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.633742094039917},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.583287239074707},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5183606743812561},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5081455707550049},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3418319821357727},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33624082803726196},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2635990381240845},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.11111369729042053},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-32689-4_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-32689-4_12","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:repositorio.inesctec.pt:123456789/5793","is_oa":false,"landing_page_url":"http://repositorio.inesctec.pt/handle/123456789/5793","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference object"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W1241388712","https://openalex.org/W1490290551","https://openalex.org/W1498945683","https://openalex.org/W1548347822","https://openalex.org/W1568274144","https://openalex.org/W1579743644","https://openalex.org/W1689771227","https://openalex.org/W1815909728","https://openalex.org/W1940200332","https://openalex.org/W1972423467","https://openalex.org/W2005982487","https://openalex.org/W2014672052","https://openalex.org/W2015333993","https://openalex.org/W2021497429","https://openalex.org/W2026368098","https://openalex.org/W2028829515","https://openalex.org/W2031834482","https://openalex.org/W2047655725","https://openalex.org/W2061279190","https://openalex.org/W2062182591","https://openalex.org/W2073208932","https://openalex.org/W2079223345","https://openalex.org/W2079415779","https://openalex.org/W2094598600","https://openalex.org/W2100150057","https://openalex.org/W2103556024","https://openalex.org/W2128511695","https://openalex.org/W2138800209","https://openalex.org/W2148610512","https://openalex.org/W2153651948","https://openalex.org/W2183332172","https://openalex.org/W2215012326","https://openalex.org/W2248229646","https://openalex.org/W2256868766","https://openalex.org/W2528053434","https://openalex.org/W2611897969","https://openalex.org/W2751689449","https://openalex.org/W2953691160","https://openalex.org/W4232135143"],"related_works":["https://openalex.org/W2039989613","https://openalex.org/W3017066641","https://openalex.org/W2295992782","https://openalex.org/W2334765428","https://openalex.org/W3034370789","https://openalex.org/W2883190652","https://openalex.org/W2221765817","https://openalex.org/W1482263704","https://openalex.org/W2272294595","https://openalex.org/W2014939815"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}