{"id":"https://openalex.org/W2343903656","doi":"https://doi.org/10.1007/978-3-319-28231-2_23","title":"Social CRM Capabilities and Readiness: Findings from Greek Tourism Firms","display_name":"Social CRM Capabilities and Readiness: Findings from Greek Tourism Firms","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2343903656","doi":"https://doi.org/10.1007/978-3-319-28231-2_23","mag":"2343903656"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-28231-2_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-28231-2_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2016","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":["School of Management, University of South Australia, Adelaide, Australia"],"affiliations":[{"raw_affiliation_string":"School of Management, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006428406"],"corresponding_institution_ids":["https://openalex.org/I170239107"],"apc_list":null,"apc_paid":null,"fwci":18.5413,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.99129253,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"309","last_page":"322"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7675408124923706},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6851297616958618},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.6687085032463074},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6491990685462952},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5505297183990479},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.49774840474128723},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.45417237281799316},{"id":"https://openalex.org/keywords/transactional-leadership","display_name":"Transactional leadership","score":0.4472275972366333},{"id":"https://openalex.org/keywords/transactional-analysis","display_name":"Transactional analysis","score":0.4229952394962311},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.261185884475708},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14717110991477966},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.14062076807022095},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09125351905822754},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.07549077272415161}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7675408124923706},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6851297616958618},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.6687085032463074},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6491990685462952},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5505297183990479},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49774840474128723},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.45417237281799316},{"id":"https://openalex.org/C68489960","wikidata":"https://www.wikidata.org/wiki/Q2370659","display_name":"Transactional leadership","level":2,"score":0.4472275972366333},{"id":"https://openalex.org/C96961170","wikidata":"https://www.wikidata.org/wiki/Q623513","display_name":"Transactional analysis","level":2,"score":0.4229952394962311},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.261185884475708},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14717110991477966},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14062076807022095},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09125351905822754},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.07549077272415161},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-28231-2_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-28231-2_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2016","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.800000011920929}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1577516967","https://openalex.org/W2021424391","https://openalex.org/W2027275454","https://openalex.org/W2040111550","https://openalex.org/W2086937802","https://openalex.org/W2104996229","https://openalex.org/W2120488624","https://openalex.org/W2120586626","https://openalex.org/W2121542476","https://openalex.org/W2139128015","https://openalex.org/W2144106129","https://openalex.org/W2256471759","https://openalex.org/W2405367403","https://openalex.org/W2515276503","https://openalex.org/W2589068814","https://openalex.org/W3179324013","https://openalex.org/W4247359207"],"related_works":["https://openalex.org/W2576957459","https://openalex.org/W2578325747","https://openalex.org/W2464360940","https://openalex.org/W2571883070","https://openalex.org/W2577697054","https://openalex.org/W2578383055","https://openalex.org/W2572311871","https://openalex.org/W2309013272","https://openalex.org/W2574074190","https://openalex.org/W2088966985"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
