{"id":"https://openalex.org/W2403071967","doi":"https://doi.org/10.1007/978-3-319-25013-7_30","title":"Social Customer Relationship Management: An Architectural Exploration of the Components","display_name":"Social Customer Relationship Management: An Architectural Exploration of the Components","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2403071967","doi":"https://doi.org/10.1007/978-3-319-25013-7_30","mag":"2403071967"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-25013-7_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-25013-7_30","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-01448055","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080833669","display_name":"Marcel Rosenberger","orcid":null},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St.Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Marcel Rosenberger","raw_affiliation_strings":["Institute of Information Management, University of St. Gallen, St. Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Information Management, University of St. Gallen, St. Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5080833669"],"corresponding_institution_ids":["https://openalex.org/I202963720"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":7.7606,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.96992095,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"372","last_page":"385"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.6764017939567566},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6603747606277466},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.655160665512085},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5839546918869019},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5775653719902039},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49398618936538696},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46456992626190186},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.455446720123291},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4493277370929718},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.416702538728714},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3794718086719513},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.28275036811828613},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.275562047958374},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.14687907695770264},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.14580479264259338},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12658819556236267},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.09602189064025879},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.09091329574584961}],"concepts":[{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.6764017939567566},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6603747606277466},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.655160665512085},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5839546918869019},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5775653719902039},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49398618936538696},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46456992626190186},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.455446720123291},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4493277370929718},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.416702538728714},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3794718086719513},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.28275036811828613},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.275562047958374},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14687907695770264},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.14580479264259338},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12658819556236267},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.09602189064025879},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.09091329574584961},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-25013-7_30","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-25013-7_30","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:www.alexandria.unisg.ch:246204","is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/246204/1/med_img.jpg","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:HAL:hal-01448055v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01448055","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"14th Conference on e-Business, e-Services and e-Society (I3E), Oct 2015, Delft, Netherlands. pp.372-385, &#x27E8;10.1007/978-3-319-25013-7_30&#x27E9;","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01448055v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-01448055","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"14th Conference on e-Business, e-Services and e-Society (I3E), Oct 2015, Delft, Netherlands. pp.372-385, &#x27E8;10.1007/978-3-319-25013-7_30&#x27E9;","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"display_name":"Sustainable cities and communities","score":0.41999998688697815,"id":"https://metadata.un.org/sdg/11"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W9225096","https://openalex.org/W50688607","https://openalex.org/W52898140","https://openalex.org/W53561774","https://openalex.org/W58718059","https://openalex.org/W60660099","https://openalex.org/W101512397","https://openalex.org/W112241959","https://openalex.org/W121511722","https://openalex.org/W130739056","https://openalex.org/W147695717","https://openalex.org/W163239178","https://openalex.org/W618733691","https://openalex.org/W1219527654","https://openalex.org/W1488082324","https://openalex.org/W1526281128","https://openalex.org/W1552777037","https://openalex.org/W1974526277","https://openalex.org/W1987161157","https://openalex.org/W1990295662","https://openalex.org/W2003626162","https://openalex.org/W2006921491","https://openalex.org/W2027275454","https://openalex.org/W2040111550","https://openalex.org/W2050220677","https://openalex.org/W2063386812","https://openalex.org/W2085230034","https://openalex.org/W2113498023","https://openalex.org/W2134495300","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2141554796","https://openalex.org/W2149785112","https://openalex.org/W2151461605","https://openalex.org/W2324746667","https://openalex.org/W2533160344","https://openalex.org/W2577610494","https://openalex.org/W2589068814","https://openalex.org/W3125851473","https://openalex.org/W3151685851","https://openalex.org/W3179324013","https://openalex.org/W4243251983"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2368605798","https://openalex.org/W2518037665","https://openalex.org/W2348524959","https://openalex.org/W2368049389","https://openalex.org/W2384861574","https://openalex.org/W2952704802","https://openalex.org/W2093123876","https://openalex.org/W4388192780","https://openalex.org/W2217604302"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1}],"updated_date":"2026-08-04T08:18:43.703281","created_date":"2025-10-10T00:00:00"}
