{"id":"https://openalex.org/W2210635648","doi":"https://doi.org/10.1007/978-3-319-21783-3_14","title":"Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare","display_name":"Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2210635648","doi":"https://doi.org/10.1007/978-3-319-21783-3_14","mag":"2210635648"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-21783-3_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-21783-3_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016480732","display_name":"Polyxeni Vassilakopoulou","orcid":"https://orcid.org/0000-0002-5947-4070"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Polyxeni Vassilakopoulou","raw_affiliation_strings":["University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003302166","display_name":"Miria Grisot","orcid":"https://orcid.org/0000-0001-5266-5248"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Miria Grisot","raw_affiliation_strings":["University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078871043","display_name":"Margunn Aanestad","orcid":"https://orcid.org/0000-0003-3731-4241"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Margunn Aanestad","raw_affiliation_strings":["University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Oslo, Postboks 1080, Blindern, 0316, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5016480732"],"corresponding_institution_ids":["https://openalex.org/I184942183"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"193","last_page":"207"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9815000295639038,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/norwegian","display_name":"Norwegian","score":0.7234161496162415},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.6254856586456299},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.5814156532287598},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5643763542175293},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.533724308013916},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5056290626525879},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4870296120643616},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4860382676124573},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.44913920760154724},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4374719262123108},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.36280760169029236},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3611783981323242},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.35990333557128906},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17674553394317627},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11636105179786682}],"concepts":[{"id":"https://openalex.org/C63428231","wikidata":"https://www.wikidata.org/wiki/Q9043","display_name":"Norwegian","level":2,"score":0.7234161496162415},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6254856586456299},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.5814156532287598},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5643763542175293},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.533724308013916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5056290626525879},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4870296120643616},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4860382676124573},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.44913920760154724},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4374719262123108},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.36280760169029236},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3611783981323242},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35990333557128906},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17674553394317627},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11636105179786682},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-21783-3_14","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-21783-3_14","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W27321788","https://openalex.org/W108866545","https://openalex.org/W831822815","https://openalex.org/W1557227886","https://openalex.org/W1585812503","https://openalex.org/W1733443997","https://openalex.org/W1784362285","https://openalex.org/W1924429363","https://openalex.org/W2002704355","https://openalex.org/W2021902404","https://openalex.org/W2025724707","https://openalex.org/W2053939792","https://openalex.org/W2054983999","https://openalex.org/W2066106849","https://openalex.org/W2087822207","https://openalex.org/W2092349521","https://openalex.org/W2093505263","https://openalex.org/W2097897675","https://openalex.org/W2107640607","https://openalex.org/W2116201926","https://openalex.org/W2124513302","https://openalex.org/W2125979391","https://openalex.org/W2129312393","https://openalex.org/W2135526934","https://openalex.org/W2141951329","https://openalex.org/W2145068556","https://openalex.org/W2148277253","https://openalex.org/W2156236309","https://openalex.org/W2157746366","https://openalex.org/W2160399356","https://openalex.org/W2164053020","https://openalex.org/W2183835817","https://openalex.org/W2185041108","https://openalex.org/W2187698526","https://openalex.org/W2522010265","https://openalex.org/W2623419045","https://openalex.org/W3123397884"],"related_works":["https://openalex.org/W2016028516","https://openalex.org/W1981604554","https://openalex.org/W2786810075","https://openalex.org/W2544615153","https://openalex.org/W2603486492","https://openalex.org/W1999320561","https://openalex.org/W1581866805","https://openalex.org/W1480845023","https://openalex.org/W2077873308","https://openalex.org/W1544101126"],"abstract_inverted_index":null,"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
