{"id":"https://openalex.org/W1710381898","doi":"https://doi.org/10.1007/978-3-319-20934-0_34","title":"Physician Communication Behaviors that Predict Patient Trust in Outpatient Departments","display_name":"Physician Communication Behaviors that Predict Patient Trust in Outpatient Departments","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1710381898","doi":"https://doi.org/10.1007/978-3-319-20934-0_34","mag":"1710381898"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-20934-0_34","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-20934-0_34","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036549287","display_name":"Manrong She","orcid":null},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Manrong She","raw_affiliation_strings":["Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","institution_ids":["https://openalex.org/I99065089"]},{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100742448","display_name":"Zhizhong Li","orcid":"https://orcid.org/0000-0002-9571-9311"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhizhong Li","raw_affiliation_strings":["Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","institution_ids":["https://openalex.org/I99065089"]},{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033157450","display_name":"Pei\u2010Luen Patrick Rau","orcid":"https://orcid.org/0000-0002-5713-8612"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Pei-Luen Patrick Rau","raw_affiliation_strings":["Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","Department of Industrial Engineering, Tsinghua University, Beijing, China","Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People\u2019s Republic of China","institution_ids":["https://openalex.org/I99065089"]},{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I99065089"]},{"raw_affiliation_string":"Department of Industrial Engineering, Tsinghua University, Beijing, 100084, People's Republic of China","institution_ids":["https://openalex.org/I99065089"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5036549287"],"corresponding_institution_ids":["https://openalex.org/I99065089"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":5.1221,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.94162308,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"361","last_page":"373"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10677","display_name":"Attachment and Relationship Dynamics","score":0.9715999960899353,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/honesty","display_name":"Honesty","score":0.767431378364563},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.6458407640457153},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.45932409167289734},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.34988081455230713}],"concepts":[{"id":"https://openalex.org/C2777293324","wikidata":"https://www.wikidata.org/wiki/Q337349","display_name":"Honesty","level":2,"score":0.767431378364563},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.6458407640457153},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.45932409167289734},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.34988081455230713}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-20934-0_34","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-20934-0_34","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Gender equality","id":"https://metadata.un.org/sdg/5","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W75510831","https://openalex.org/W120598144","https://openalex.org/W191218540","https://openalex.org/W625964748","https://openalex.org/W1585155070","https://openalex.org/W1589625946","https://openalex.org/W1862683797","https://openalex.org/W1967359323","https://openalex.org/W1970512280","https://openalex.org/W1971987975","https://openalex.org/W1995005198","https://openalex.org/W2001951511","https://openalex.org/W2023580352","https://openalex.org/W2038043676","https://openalex.org/W2056877917","https://openalex.org/W2060464167","https://openalex.org/W2069806763","https://openalex.org/W2072235997","https://openalex.org/W2073354763","https://openalex.org/W2092670339","https://openalex.org/W2164935233","https://openalex.org/W2322032798","https://openalex.org/W2337763166","https://openalex.org/W6635101376"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2368490655","https://openalex.org/W2369889065","https://openalex.org/W2379032202","https://openalex.org/W2376101501","https://openalex.org/W2374095024","https://openalex.org/W2361112116","https://openalex.org/W2382363130","https://openalex.org/W1981237115"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}