{"id":"https://openalex.org/W1463726051","doi":"https://doi.org/10.1007/978-3-319-20886-2_9","title":"The Theoretical Landscape of Service Design","display_name":"The Theoretical Landscape of Service Design","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1463726051","doi":"https://doi.org/10.1007/978-3-319-20886-2_9","mag":"1463726051"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-20886-2_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-20886-2_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-20886-2_9.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-20886-2_9.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064369357","display_name":"Piia Rytilahti","orcid":"https://orcid.org/0000-0002-1924-8896"},"institutions":[{"id":"https://openalex.org/I95220073","display_name":"University of Lapland","ror":"https://ror.org/05jzt8766","country_code":"FI","type":"education","lineage":["https://openalex.org/I95220073"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Piia Rytilahti","raw_affiliation_strings":["Faculty of Art and Design, University of Lapland, Rovaniemi, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Art and Design, University of Lapland, Rovaniemi, Finland","institution_ids":["https://openalex.org/I95220073"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012615502","display_name":"Satu Miettinen","orcid":"https://orcid.org/0000-0002-4440-0001"},"institutions":[{"id":"https://openalex.org/I95220073","display_name":"University of Lapland","ror":"https://ror.org/05jzt8766","country_code":"FI","type":"education","lineage":["https://openalex.org/I95220073"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Satu Miettinen","raw_affiliation_strings":["Faculty of Art and Design, University of Lapland, Rovaniemi, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Art and Design, University of Lapland, Rovaniemi, Finland","institution_ids":["https://openalex.org/I95220073"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044719312","display_name":"Hanna-Riina Vuontisj\u00e4rvi","orcid":null},"institutions":[{"id":"https://openalex.org/I95220073","display_name":"University of Lapland","ror":"https://ror.org/05jzt8766","country_code":"FI","type":"education","lineage":["https://openalex.org/I95220073"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Hanna-Riina Vuontisj\u00e4rvi","raw_affiliation_strings":["Faculty of Art and Design, University of Lapland, Rovaniemi, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Art and Design, University of Lapland, Rovaniemi, Finland","institution_ids":["https://openalex.org/I95220073"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5064369357"],"corresponding_institution_ids":["https://openalex.org/I95220073"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.9842,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.80450161,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"86","last_page":"97"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.8088955879211426},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5951541066169739},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.570450484752655},{"id":"https://openalex.org/keywords/conceptual-design","display_name":"Conceptual design","score":0.5693480968475342},{"id":"https://openalex.org/keywords/constructive","display_name":"Constructive","score":0.5355771780014038},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.4761883318424225},{"id":"https://openalex.org/keywords/generative-grammar","display_name":"Generative grammar","score":0.4705923795700073},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4592556357383728},{"id":"https://openalex.org/keywords/multidisciplinary-approach","display_name":"Multidisciplinary approach","score":0.4572446346282959},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44286781549453735},{"id":"https://openalex.org/keywords/situated","display_name":"Situated","score":0.4347479045391083},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4088049530982971},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3469647169113159},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.274940550327301},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.20337900519371033},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1921258568763733},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.13274845480918884},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11522576212882996},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.09044152498245239}],"concepts":[{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.8088955879211426},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5951541066169739},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.570450484752655},{"id":"https://openalex.org/C120208923","wikidata":"https://www.wikidata.org/wiki/Q5158435","display_name":"Conceptual design","level":2,"score":0.5693480968475342},{"id":"https://openalex.org/C2778701210","wikidata":"https://www.wikidata.org/wiki/Q28130034","display_name":"Constructive","level":3,"score":0.5355771780014038},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4761883318424225},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.4705923795700073},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4592556357383728},{"id":"https://openalex.org/C22467394","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Multidisciplinary approach","level":2,"score":0.4572446346282959},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44286781549453735},{"id":"https://openalex.org/C132829578","wikidata":"https://www.wikidata.org/wiki/Q581151","display_name":"Situated","level":2,"score":0.4347479045391083},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4088049530982971},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3469647169113159},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.274940550327301},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.20337900519371033},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1921258568763733},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.13274845480918884},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11522576212882996},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.09044152498245239},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-20886-2_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-20886-2_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-20886-2_9.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:lacris.ulapland.fi:publications/31bc982c-1658-47b1-9b51-646588ec6669","is_oa":false,"landing_page_url":"http://link.springer.com/chapter/10.1007/978-3-319-20886-2_9","pdf_url":null,"source":{"id":"https://openalex.org/S4306401137","display_name":"LaCRIS (University of Lapland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I95220073","host_organization_name":"University of Lapland","host_organization_lineage":["https://openalex.org/I95220073"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"doi:10.1007/978-3-319-20886-2_9","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-319-20886-2_9","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-319-20886-2_9.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6399999856948853}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1463726051.pdf","grobid_xml":"https://content.openalex.org/works/W1463726051.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W65150484","https://openalex.org/W169310546","https://openalex.org/W322667242","https://openalex.org/W1498649395","https://openalex.org/W1522206658","https://openalex.org/W1556808170","https://openalex.org/W1584832358","https://openalex.org/W1972104731","https://openalex.org/W1972970784","https://openalex.org/W1988410705","https://openalex.org/W1992324015","https://openalex.org/W2082817479","https://openalex.org/W2096809561","https://openalex.org/W2112287264","https://openalex.org/W2123135603","https://openalex.org/W2137045791","https://openalex.org/W2140497364","https://openalex.org/W2160947490","https://openalex.org/W2175238004","https://openalex.org/W2182225993","https://openalex.org/W2185506965","https://openalex.org/W2219810330","https://openalex.org/W2248779179","https://openalex.org/W2265109224","https://openalex.org/W2315985250","https://openalex.org/W2367126911","https://openalex.org/W2527932818","https://openalex.org/W2555663562","https://openalex.org/W2557842163","https://openalex.org/W2590539336","https://openalex.org/W2611096843","https://openalex.org/W2891267295","https://openalex.org/W2895260767","https://openalex.org/W2905316561","https://openalex.org/W2926824590","https://openalex.org/W2959792658","https://openalex.org/W4211070750","https://openalex.org/W4229502521","https://openalex.org/W4230283234","https://openalex.org/W4251392991","https://openalex.org/W4285719527","https://openalex.org/W4300830069","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W4243713506","https://openalex.org/W3211340979","https://openalex.org/W4220762673","https://openalex.org/W2549510740","https://openalex.org/W1705160115","https://openalex.org/W2230507463"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-03-12T06:13:28.667946","created_date":"2025-10-10T00:00:00"}