{"id":"https://openalex.org/W1911880174","doi":"https://doi.org/10.1007/978-3-319-11460-6_13","title":"IT Service Management: Core Processes Aligning Business and IT","display_name":"IT Service Management: Core Processes Aligning Business and IT","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1911880174","doi":"https://doi.org/10.1007/978-3-319-11460-6_13","mag":"1911880174"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-11460-6_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-11460-6_13","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038627498","display_name":"Hannes G\u00f6bel","orcid":"https://orcid.org/0000-0002-1299-4773"},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Hannes G\u00f6bel","raw_affiliation_strings":["School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden"],"affiliations":[{"raw_affiliation_string":"School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden","institution_ids":["https://openalex.org/I992397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079440842","display_name":"Stefan Cronholm","orcid":"https://orcid.org/0000-0002-1452-4206"},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Stefan Cronholm","raw_affiliation_strings":["School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden"],"affiliations":[{"raw_affiliation_string":"School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden","institution_ids":["https://openalex.org/I992397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027491438","display_name":"Carina Hallqvist","orcid":"https://orcid.org/0000-0002-6262-5693"},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Carina Hallqvist","raw_affiliation_strings":["School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden"],"affiliations":[{"raw_affiliation_string":"School of Business and IT, University of Bor\u00e5s, All\u00e9gatan 1, 501 90, Bor\u00e5s, Sweden","institution_ids":["https://openalex.org/I992397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113477379","display_name":"Eva S\u00f6derstr\u00f6m","orcid":null},"institutions":[{"id":"https://openalex.org/I205158640","display_name":"University of Sk\u00f6vde","ror":"https://ror.org/051mrsz47","country_code":"SE","type":"education","lineage":["https://openalex.org/I205158640"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Eva S\u00f6derstr\u00f6m","raw_affiliation_strings":["School of Informatics, University of Sk\u00f6vde, H\u00f6gskolev\u00e4gen, Box 408, 541 28, Sk\u00f6vde, Sweden"],"affiliations":[{"raw_affiliation_string":"School of Informatics, University of Sk\u00f6vde, H\u00f6gskolev\u00e4gen, Box 408, 541 28, Sk\u00f6vde, Sweden","institution_ids":["https://openalex.org/I205158640"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058411284","display_name":"Leif Andersson","orcid":"https://orcid.org/0000-0002-4085-6968"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Leif Andersson","raw_affiliation_strings":["Profecto Service Management, Sv\u00e4rdv\u00e4gen 3A, 182 11, Danderyd, Sweden"],"affiliations":[{"raw_affiliation_string":"Profecto Service Management, Sv\u00e4rdv\u00e4gen 3A, 182 11, Danderyd, Sweden","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5058411284"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.18803894,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"145","last_page":"155"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5696448087692261},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5472599267959595},{"id":"https://openalex.org/keywords/core","display_name":"Core (optical fiber)","score":0.5271285176277161},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3753235936164856},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3245397210121155},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.10624051094055176}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5696448087692261},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5472599267959595},{"id":"https://openalex.org/C2164484","wikidata":"https://www.wikidata.org/wiki/Q5170150","display_name":"Core (optical fiber)","level":2,"score":0.5271285176277161},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3753235936164856},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3245397210121155},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.10624051094055176}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-11460-6_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-11460-6_13","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:bada.hb.se:2320/14444","is_oa":false,"landing_page_url":"http://hdl.handle.net/2320/14444","pdf_url":null,"source":{"id":"https://openalex.org/S4306401430","display_name":"Bor\u00e5s Academic Digital Archive (University of Bor\u00e5s)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I992397","host_organization_name":"University of Bor\u00e5s","host_organization_lineage":["https://openalex.org/I992397"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W72838238","https://openalex.org/W1485394068","https://openalex.org/W1529465401","https://openalex.org/W1599483641","https://openalex.org/W1693629051","https://openalex.org/W1963937664","https://openalex.org/W1971010819","https://openalex.org/W1972095079","https://openalex.org/W1990216280","https://openalex.org/W2005775395","https://openalex.org/W2051063356","https://openalex.org/W2070466356","https://openalex.org/W2072437091","https://openalex.org/W2074503402","https://openalex.org/W2107604945","https://openalex.org/W2133465715","https://openalex.org/W2144470928","https://openalex.org/W2390008750","https://openalex.org/W2896490974","https://openalex.org/W3214833809","https://openalex.org/W4252952299","https://openalex.org/W4408461999"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}