{"id":"https://openalex.org/W1583617056","doi":"https://doi.org/10.1007/978-3-319-10491-1_17","title":"An Inductive Approach to Reconceptualizing and Theorizing about Digital Services","display_name":"An Inductive Approach to Reconceptualizing and Theorizing about Digital Services","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1583617056","doi":"https://doi.org/10.1007/978-3-319-10491-1_17","mag":"1583617056"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-10491-1_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10491-1_17","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011514360","display_name":"Mary Tate","orcid":"https://orcid.org/0000-0002-4284-7467"},"institutions":[{"id":"https://openalex.org/I41156924","display_name":"Victoria University of Wellington","ror":"https://ror.org/0040r6f76","country_code":"NZ","type":"education","lineage":["https://openalex.org/I41156924"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Mary Tate","raw_affiliation_strings":["School of Information Management, Victoria University of Wellington, Wellington, New Zealand","(Victoria University of Wellington)"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Victoria University of Wellington, Wellington, New Zealand","institution_ids":["https://openalex.org/I41156924"]},{"raw_affiliation_string":"(Victoria University of Wellington)","institution_ids":["https://openalex.org/I41156924"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033722915","display_name":"Elfi Furtmueller","orcid":null},"institutions":[{"id":"https://openalex.org/I190249584","display_name":"Universit\u00e4t Innsbruck","ror":"https://ror.org/054pv6659","country_code":"AT","type":"education","lineage":["https://openalex.org/I190249584"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Elfi Furtmueller","raw_affiliation_strings":["Semantic Technology Institute, University of Innsbruck, Innsbruck, Austria","University of Innsbruck;"],"affiliations":[{"raw_affiliation_string":"Semantic Technology Institute, University of Innsbruck, Innsbruck, Austria","institution_ids":["https://openalex.org/I190249584"]},{"raw_affiliation_string":"University of Innsbruck;","institution_ids":["https://openalex.org/I190249584"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5011514360"],"corresponding_institution_ids":["https://openalex.org/I41156924"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.16174699,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"165","last_page":"170"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/terminology","display_name":"Terminology","score":0.8322585821151733},{"id":"https://openalex.org/keywords/metaphor","display_name":"Metaphor","score":0.8096768856048584},{"id":"https://openalex.org/keywords/confusion","display_name":"Confusion","score":0.6902433633804321},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.5669159889221191},{"id":"https://openalex.org/keywords/argument","display_name":"Argument (complex analysis)","score":0.5382940173149109},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.5268893241882324},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4384637176990509},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4124007225036621},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3907294273376465},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3509896993637085},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32071200013160706},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.30923718214035034},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.15165141224861145},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.10668665170669556},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.10484129190444946},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08973479270935059}],"concepts":[{"id":"https://openalex.org/C547195049","wikidata":"https://www.wikidata.org/wiki/Q1725664","display_name":"Terminology","level":2,"score":0.8322585821151733},{"id":"https://openalex.org/C2778311575","wikidata":"https://www.wikidata.org/wiki/Q18534","display_name":"Metaphor","level":2,"score":0.8096768856048584},{"id":"https://openalex.org/C2781140086","wikidata":"https://www.wikidata.org/wiki/Q557945","display_name":"Confusion","level":2,"score":0.6902433633804321},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.5669159889221191},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.5382940173149109},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.5268893241882324},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4384637176990509},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4124007225036621},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3907294273376465},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3509896993637085},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32071200013160706},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.30923718214035034},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.15165141224861145},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.10668665170669556},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.10484129190444946},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08973479270935059},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-319-10491-1_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10491-1_17","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/635c5d49-ad20-43e4-9b8c-9c3f5c6b86f3","is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/635c5d49-ad20-43e4-9b8c-9c3f5c6b86f3","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tate, M & Furtmueller, E 2014, An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. in M Hepp & Y Hoffner (eds), E-Commerce and Web Technologies : 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Lecture Notes in Business Information Processing, no. 188, Springer, Cham, pp. 165-170, 15th International Conference on E-Commerce and Web Technologies, EC-Web 2014, Munich, Bavaria, Germany, 1/09/14. https://doi.org/10.1007/978-3-319-10491-1_17","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Gender equality","id":"https://metadata.un.org/sdg/5","score":0.7699999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W3147923","https://openalex.org/W44098648","https://openalex.org/W86328469","https://openalex.org/W99103032","https://openalex.org/W199743680","https://openalex.org/W1505929960","https://openalex.org/W1558148421","https://openalex.org/W1666032117","https://openalex.org/W1689771227","https://openalex.org/W2024149529","https://openalex.org/W2025316095","https://openalex.org/W2036949601","https://openalex.org/W2044936748","https://openalex.org/W2046333102","https://openalex.org/W2052417512","https://openalex.org/W2081774187","https://openalex.org/W2111209719","https://openalex.org/W2196699310","https://openalex.org/W2491365176","https://openalex.org/W4241862464","https://openalex.org/W4301139880"],"related_works":["https://openalex.org/W2350593162","https://openalex.org/W2390350206","https://openalex.org/W1969477129","https://openalex.org/W2921208823","https://openalex.org/W1593456883","https://openalex.org/W4376458480","https://openalex.org/W2369400006","https://openalex.org/W2380816171","https://openalex.org/W2131808775","https://openalex.org/W3143433749"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
