{"id":"https://openalex.org/W130675096","doi":"https://doi.org/10.1007/978-3-319-10428-7_61","title":"Scheduling Agents Using Forecast Call Arrivals at Hydro-Qu\u00e9bec\u2019s Call Centers","display_name":"Scheduling Agents Using Forecast Call Arrivals at Hydro-Qu\u00e9bec\u2019s Call Centers","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W130675096","doi":"https://doi.org/10.1007/978-3-319-10428-7_61","mag":"130675096"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-10428-7_61","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10428-7_61","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028664879","display_name":"Marie Pelleau","orcid":null},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Marie Pelleau","raw_affiliation_strings":["Universit\u00e9 de Montr\u00e9al, Montreal, Canada","TASC - Theory, Algorithms and Systems for Constraints (\u00c9cole des Mines de Nantes\r\nD\u00e9partement Informatique\r\n4 rue Alfred Kastler, BP 20722\r\n44307 Nantes Cedex 03, France - France)"],"affiliations":[{"raw_affiliation_string":"Universit\u00e9 de Montr\u00e9al, Montreal, Canada","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"TASC - Theory, Algorithms and Systems for Constraints (\u00c9cole des Mines de Nantes\r\nD\u00e9partement Informatique\r\n4 rue Alfred Kastler, BP 20722\r\n44307 Nantes Cedex 03, France - France)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039209533","display_name":"Louis-Martin Rousseau","orcid":"https://orcid.org/0000-0001-6949-6014"},"institutions":[{"id":"https://openalex.org/I45683168","display_name":"Polytechnique Montr\u00e9al","ror":"https://ror.org/05f8d4e86","country_code":"CA","type":"education","lineage":["https://openalex.org/I45683168"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Louis-Martin Rousseau","raw_affiliation_strings":["Polytechnique Montr\u00e9al, Montreal, Canada","EPM - \u00c9cole Polytechnique de Montr\u00e9al (Campus de l'Universit\u00e9 de Montr\u00e9al - 2500, chemin de Polytechnique - Montr\u00e9al (Qu\u00e9bec) H3T 1J4 - Canada)","CIRRELT - Centre Interuniversitaire de Recherche sur les R\u00e9seaux d'Entreprise, la Logistique et le Transport (Pavillon Andr\u00e9-Aisenstadt, bureau 3520 2920, Chemin de la Tour Montr\u00e9al (Qu\u00e9bec) H3T 1J4 CANADA - Canada)"],"affiliations":[{"raw_affiliation_string":"Polytechnique Montr\u00e9al, Montreal, Canada","institution_ids":["https://openalex.org/I45683168"]},{"raw_affiliation_string":"EPM - \u00c9cole Polytechnique de Montr\u00e9al (Campus de l'Universit\u00e9 de Montr\u00e9al - 2500, chemin de Polytechnique - Montr\u00e9al (Qu\u00e9bec) H3T 1J4 - Canada)","institution_ids":["https://openalex.org/I45683168"]},{"raw_affiliation_string":"CIRRELT - Centre Interuniversitaire de Recherche sur les R\u00e9seaux d'Entreprise, la Logistique et le Transport (Pavillon Andr\u00e9-Aisenstadt, bureau 3520 2920, Chemin de la Tour Montr\u00e9al (Qu\u00e9bec) H3T 1J4 CANADA - Canada)","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091510633","display_name":"Pierre L\u2019Ecuyer","orcid":"https://orcid.org/0000-0002-3184-0796"},"institutions":[{"id":"https://openalex.org/I4210111842","display_name":"Computer Research Institute of Montr\u00e9al","ror":"https://ror.org/0279d5115","country_code":"CA","type":"nonprofit","lineage":["https://openalex.org/I4210111842"]},{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Pierre L\u2019Ecuyer","raw_affiliation_strings":["DIONYSOS - Dependability Interoperability and perfOrmance aNalYsiS Of networkS (Campus de Beaulieu 35042 Rennes cedex - France)","DIRO - D\u00e9partement d'Informatique et de Recherche Op\u00e9rationnelle [Montreal] (D\u00e9partement d'Informatique et de recherche op\u00e9rationnelle Universit\u00e9 de Montr\u00e9al Pavillon Andr\u00e9-Aisenstadt CP 6128 succ Centre-Ville Montr\u00e9al QC H3C 3J7 Canada - Canada)"],"affiliations":[{"raw_affiliation_string":"DIONYSOS - Dependability Interoperability and perfOrmance aNalYsiS Of networkS (Campus de Beaulieu 35042 Rennes cedex - France)","institution_ids":[]},{"raw_affiliation_string":"DIRO - D\u00e9partement d'Informatique et de Recherche Op\u00e9rationnelle [Montreal] (D\u00e9partement d'Informatique et de recherche op\u00e9rationnelle Universit\u00e9 de Montr\u00e9al Pavillon Andr\u00e9-Aisenstadt CP 6128 succ Centre-Ville Montr\u00e9al QC H3C 3J7 Canada - Canada)","institution_ids":["https://openalex.org/I4210111842","https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090887371","display_name":"Walid Zegal","orcid":null},"institutions":[{"id":"https://openalex.org/I47099075","display_name":"Hydro-Qu\u00e9bec","ror":"https://ror.org/01nhzsw25","country_code":"CA","type":"government","lineage":["https://openalex.org/I47099075"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Walid Zegal","raw_affiliation_strings":["Institut de recherche d\u2019Hydro-Qu\u00e9bec, Montreal, Canada","IREQ - Institut de Recherche d'Hydro-Qu\u00e9bec [Varennes] (1800 Boulevard Lionel Boulet, Varennes, QC J3X 1S1 - Canada)"],"affiliations":[{"raw_affiliation_string":"Institut de recherche d\u2019Hydro-Qu\u00e9bec, Montreal, Canada","institution_ids":["https://openalex.org/I47099075"]},{"raw_affiliation_string":"IREQ - Institut de Recherche d'Hydro-Qu\u00e9bec [Varennes] (1800 Boulevard Lionel Boulet, Varennes, QC J3X 1S1 - Canada)","institution_ids":["https://openalex.org/I47099075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064781757","display_name":"L. D. Delorme","orcid":null},"institutions":[{"id":"https://openalex.org/I47099075","display_name":"Hydro-Qu\u00e9bec","ror":"https://ror.org/01nhzsw25","country_code":"CA","type":"government","lineage":["https://openalex.org/I47099075"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Louis Delorme","raw_affiliation_strings":["Institut de recherche d\u2019Hydro-Qu\u00e9bec, Montreal, Canada","IREQ - Institut de Recherche d'Hydro-Qu\u00e9bec [Varennes] (1800 Boulevard Lionel Boulet, Varennes, QC J3X 1S1 - Canada)"],"affiliations":[{"raw_affiliation_string":"Institut de recherche d\u2019Hydro-Qu\u00e9bec, Montreal, Canada","institution_ids":["https://openalex.org/I47099075"]},{"raw_affiliation_string":"IREQ - Institut de Recherche d'Hydro-Qu\u00e9bec [Varennes] (1800 Boulevard Lionel Boulet, Varennes, QC J3X 1S1 - Canada)","institution_ids":["https://openalex.org/I47099075"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5028664879"],"corresponding_institution_ids":["https://openalex.org/I70931966"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.01,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.76320209,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"862","last_page":"869"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11596","display_name":"Constraint Satisfaction and Optimization","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10567","display_name":"Vehicle Routing Optimization Methods","score":0.9466000199317932,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7063178420066833},{"id":"https://openalex.org/keywords/workforce-management","display_name":"Workforce management","score":0.6640971302986145},{"id":"https://openalex.org/keywords/call-management","display_name":"Call management","score":0.6495451927185059},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.5246879458427429},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.5124025940895081},{"id":"https://openalex.org/keywords/call-control","display_name":"Call control","score":0.46992170810699463},{"id":"https://openalex.org/keywords/data-center","display_name":"Data center","score":0.45560353994369507},{"id":"https://openalex.org/keywords/schedule","display_name":"Schedule","score":0.44536441564559937},{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.39857423305511475},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.3408052325248718},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.22929883003234863},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1799202859401703},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.17591282725334167},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14143899083137512},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09524306654930115}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7063178420066833},{"id":"https://openalex.org/C2780571617","wikidata":"https://www.wikidata.org/wiki/Q2072185","display_name":"Workforce management","level":3,"score":0.6640971302986145},{"id":"https://openalex.org/C28819325","wikidata":"https://www.wikidata.org/wiki/Q5021628","display_name":"Call management","level":3,"score":0.6495451927185059},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.5246879458427429},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.5124025940895081},{"id":"https://openalex.org/C131969451","wikidata":"https://www.wikidata.org/wiki/Q5021614","display_name":"Call control","level":2,"score":0.46992170810699463},{"id":"https://openalex.org/C153740404","wikidata":"https://www.wikidata.org/wiki/Q671224","display_name":"Data center","level":2,"score":0.45560353994369507},{"id":"https://openalex.org/C68387754","wikidata":"https://www.wikidata.org/wiki/Q7271585","display_name":"Schedule","level":2,"score":0.44536441564559937},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.39857423305511475},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.3408052325248718},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.22929883003234863},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1799202859401703},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.17591282725334167},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14143899083137512},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09524306654930115},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-10428-7_61","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10428-7_61","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-01112635v1","is_oa":false,"landing_page_url":"https://inria.hal.science/hal-01112635","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"20th International Conference on Principles and Practice of Constraint Programming (CP 2014), Sep 2014, Lyon, France. pp.862-869, ⟨10.1007/978-3-319-10428-7_61⟩","raw_type":"Conference papers"},{"id":"pmh:oai:publications.polymtl.ca:35196","is_oa":false,"landing_page_url":"https://publications.polymtl.ca/35196/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401013","display_name":"PolyPublie (\u00c9cole Polytechnique de Montr\u00e9al)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45683168","host_organization_name":"Polytechnique Montr\u00e9al","host_organization_lineage":["https://openalex.org/I45683168"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Communication de conf\u00e9rence"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4399999976158142,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W28525650","https://openalex.org/W1977506979","https://openalex.org/W1979255692","https://openalex.org/W1989511858","https://openalex.org/W2035237530","https://openalex.org/W2102463838","https://openalex.org/W2114085960","https://openalex.org/W2152972178","https://openalex.org/W2153409294","https://openalex.org/W2167699778","https://openalex.org/W2171814967","https://openalex.org/W3150001128"],"related_works":["https://openalex.org/W3112998850","https://openalex.org/W2915565251","https://openalex.org/W2752841828","https://openalex.org/W2116190225","https://openalex.org/W4250116973","https://openalex.org/W2260820432","https://openalex.org/W2157312185","https://openalex.org/W2378660778","https://openalex.org/W2950686234","https://openalex.org/W4244974722"],"abstract_inverted_index":null,"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}