{"id":"https://openalex.org/W108541508","doi":"https://doi.org/10.1007/978-3-319-10160-6_36","title":"Mining Churning Factors in Indian Telecommunication Sector Using Social Media Analytics","display_name":"Mining Churning Factors in Indian Telecommunication Sector Using Social Media Analytics","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W108541508","doi":"https://doi.org/10.1007/978-3-319-10160-6_36","mag":"108541508"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-10160-6_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10160-6_36","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078236378","display_name":"Nitish Varshney","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Nitish Varshney","raw_affiliation_strings":["Department of Computer Science and Engineering, Indian Institute of Technology Delhi, India","Indian Inst. of Technol., Delhi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Indian Institute of Technology Delhi, India","institution_ids":["https://openalex.org/I68891433"]},{"raw_affiliation_string":"Indian Inst. of Technol., Delhi","institution_ids":["https://openalex.org/I68891433"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054240526","display_name":"S. K. Gupta","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"S. K. Gupta","raw_affiliation_strings":["Department of Computer Science and Engineering, Indian Institute of Technology Delhi, India","Indian Inst. of Technol., Delhi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Indian Institute of Technology Delhi, India","institution_ids":["https://openalex.org/I68891433"]},{"raw_affiliation_string":"Indian Inst. of Technol., Delhi","institution_ids":["https://openalex.org/I68891433"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I68891433"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"405","last_page":"413"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/churning","display_name":"Churning","score":0.9607802033424377},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6394841074943542},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5191439986228943},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4643189609050751},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.4452704191207886},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33266642689704895},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.2871900200843811},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2659987211227417},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2524142861366272},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1880628764629364},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.15209567546844482},{"id":"https://openalex.org/keywords/labour-economics","display_name":"Labour economics","score":0.05355876684188843}],"concepts":[{"id":"https://openalex.org/C161664118","wikidata":"https://www.wikidata.org/wiki/Q1089933","display_name":"Churning","level":2,"score":0.9607802033424377},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6394841074943542},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5191439986228943},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4643189609050751},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.4452704191207886},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33266642689704895},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2871900200843811},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2659987211227417},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2524142861366272},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1880628764629364},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15209567546844482},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.05355876684188843}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-10160-6_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-10160-6_36","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W190049315","https://openalex.org/W1969426062","https://openalex.org/W2042838633","https://openalex.org/W2047562908","https://openalex.org/W2069300565","https://openalex.org/W2071552263","https://openalex.org/W2075150581","https://openalex.org/W2084046180","https://openalex.org/W2142193462","https://openalex.org/W2160660844","https://openalex.org/W2161634631","https://openalex.org/W2166559705","https://openalex.org/W2998574808"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W3125064327","https://openalex.org/W2370947527","https://openalex.org/W1595793304","https://openalex.org/W2366222894","https://openalex.org/W2377544927","https://openalex.org/W2376686040","https://openalex.org/W2167701049","https://openalex.org/W1980984323","https://openalex.org/W2909146606"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-10T00:00:00"}