{"id":"https://openalex.org/W1011054947","doi":"https://doi.org/10.1007/978-3-319-07293-7_10","title":"How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning","display_name":"How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1011054947","doi":"https://doi.org/10.1007/978-3-319-07293-7_10","mag":"1011054947"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-07293-7_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-07293-7_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071210006","display_name":"Rawia Sammout","orcid":null},"institutions":[{"id":"https://openalex.org/I68916915","display_name":"University of Gab\u00e8s","ror":"https://ror.org/022efad20","country_code":"TN","type":"education","lineage":["https://openalex.org/I68916915"]}],"countries":["TN"],"is_corresponding":true,"raw_author_name":"Rawia Sammout","raw_affiliation_strings":["Higher Institute of Management of Gabes, Street Jilani Habib, Gabes, 6002, Tunisia"],"affiliations":[{"raw_affiliation_string":"Higher Institute of Management of Gabes, Street Jilani Habib, Gabes, 6002, Tunisia","institution_ids":["https://openalex.org/I68916915"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083323652","display_name":"Makram Souii","orcid":null},"institutions":[{"id":"https://openalex.org/I59807433","display_name":"Universit\u00e9 Lille Nord de France","ror":"https://ror.org/03btvgn05","country_code":"FR","type":"education","lineage":["https://openalex.org/I59807433"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I4210089617","display_name":"Laboratoire d'Automatique, de M\u00e9canique et d'Informatique Industrielles et Humaines","ror":"https://ror.org/006z7v557","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I4210089617","https://openalex.org/I4210159245","https://openalex.org/I4387154098","https://openalex.org/I70348806","https://openalex.org/I70348806"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Makram Souii","raw_affiliation_strings":["CNRS, UMR 8201, F-59313, Valenciennes, France","LAMIH, UVHC, F-59313, Valenciennes, France","University of Lille de nord, F-59000, Lille, France"],"affiliations":[{"raw_affiliation_string":"CNRS, UMR 8201, F-59313, Valenciennes, France","institution_ids":["https://openalex.org/I1294671590"]},{"raw_affiliation_string":"LAMIH, UVHC, F-59313, Valenciennes, France","institution_ids":["https://openalex.org/I4210089617"]},{"raw_affiliation_string":"University of Lille de nord, F-59000, Lille, France","institution_ids":["https://openalex.org/I59807433"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045349303","display_name":"Mansour Elghoul","orcid":null},"institutions":[{"id":"https://openalex.org/I90183372","display_name":"Universit\u00e9 de Lorraine","ror":"https://ror.org/04vfs2w97","country_code":"FR","type":"education","lineage":["https://openalex.org/I90183372"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Mansour Elghoul","raw_affiliation_strings":["University of Lorraine, Nancy 2, France"],"affiliations":[{"raw_affiliation_string":"University of Lorraine, Nancy 2, France","institution_ids":["https://openalex.org/I90183372"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5071210006"],"corresponding_institution_ids":["https://openalex.org/I68916915"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.10897556,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"103","last_page":"111"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9599000215530396,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11357","display_name":"Risk and Safety Analysis","score":0.951200008392334,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5823739171028137},{"id":"https://openalex.org/keywords/risk-management","display_name":"Risk management","score":0.5664104223251343},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.5276447534561157},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4676990509033203},{"id":"https://openalex.org/keywords/case-based-reasoning","display_name":"Case-based reasoning","score":0.4212132692337036},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.371601939201355},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.24536216259002686},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.23602116107940674},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2052324116230011}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5823739171028137},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.5664104223251343},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.5276447534561157},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4676990509033203},{"id":"https://openalex.org/C20162079","wikidata":"https://www.wikidata.org/wiki/Q1151406","display_name":"Case-based reasoning","level":2,"score":0.4212132692337036},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.371601939201355},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24536216259002686},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.23602116107940674},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2052324116230011},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-319-07293-7_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-07293-7_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-03663573v1","is_oa":false,"landing_page_url":"https://uphf.hal.science/hal-03663573","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"HCI in Business, 8527, Springer International Publishing, pp.103-111, 2014, Lecture Notes in Computer Science, 978-331907292-0. &#x27E8;10.1007/978-3-319-07293-7_10&#x27E9;","raw_type":"Book sections"},{"id":"pmh:oai:HAL:hal-03663598v1","is_oa":false,"landing_page_url":"https://uphf.hal.science/hal-03663598","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, Jun 2014, Heraklion, Greece. pp.103-111, &#x27E8;10.1007/978-3-319-07293-7_10&#x27E9;","raw_type":"Conference papers"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W18112494","https://openalex.org/W573285285","https://openalex.org/W1646139805","https://openalex.org/W1684650207","https://openalex.org/W2098118776","https://openalex.org/W2171622435","https://openalex.org/W2563485765","https://openalex.org/W3200788958"],"related_works":["https://openalex.org/W1923764247","https://openalex.org/W4252059530","https://openalex.org/W2114208415","https://openalex.org/W2369233745","https://openalex.org/W2125534874","https://openalex.org/W2611614597","https://openalex.org/W2619501344","https://openalex.org/W4240788009","https://openalex.org/W4386500624","https://openalex.org/W2246096879"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}
