{"id":"https://openalex.org/W45806589","doi":"https://doi.org/10.1007/978-3-319-07227-2_66","title":"Getting the Most from CRM Systems: Data Mining in SugarCRM, Finding Important Patterns","display_name":"Getting the Most from CRM Systems: Data Mining in SugarCRM, Finding Important Patterns","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W45806589","doi":"https://doi.org/10.1007/978-3-319-07227-2_66","mag":"45806589"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-07227-2_66","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-07227-2_66","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022220115","display_name":"Qamir Hussain","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Qamir Hussain","raw_affiliation_strings":["Aveclabs, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Aveclabs, Dublin, Ireland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5022220115"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02031728,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"693","last_page":"699"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9745000004768372,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.932699978351593,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8463661670684814},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.7890597581863403},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.61857008934021},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5582700967788696},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5460094213485718},{"id":"https://openalex.org/keywords/business-analytics","display_name":"Business analytics","score":0.5418023467063904},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.537803590297699},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.5361385941505432},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5308865904808044},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.46335744857788086},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.45591482520103455},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.24423518776893616},{"id":"https://openalex.org/keywords/business-analysis","display_name":"Business analysis","score":0.2169678807258606},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.18088844418525696},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.14744725823402405},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.07809469103813171}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8463661670684814},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.7890597581863403},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.61857008934021},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5582700967788696},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5460094213485718},{"id":"https://openalex.org/C37952496","wikidata":"https://www.wikidata.org/wiki/Q5001829","display_name":"Business analytics","level":4,"score":0.5418023467063904},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.537803590297699},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.5361385941505432},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5308865904808044},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.46335744857788086},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.45591482520103455},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.24423518776893616},{"id":"https://openalex.org/C189076506","wikidata":"https://www.wikidata.org/wiki/Q1518232","display_name":"Business analysis","level":3,"score":0.2169678807258606},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.18088844418525696},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.14744725823402405},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.07809469103813171},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-07227-2_66","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-07227-2_66","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5899999737739563,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2040082158","https://openalex.org/W2052309873","https://openalex.org/W2084410688","https://openalex.org/W2098487440"],"related_works":["https://openalex.org/W4297125457","https://openalex.org/W2556754356","https://openalex.org/W1443873342","https://openalex.org/W3138315071","https://openalex.org/W2802578827","https://openalex.org/W2903278828","https://openalex.org/W2150478723","https://openalex.org/W2782244122","https://openalex.org/W4241924994","https://openalex.org/W4365511202"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}