{"id":"https://openalex.org/W1784284405","doi":"https://doi.org/10.1007/978-3-319-06701-8_11","title":"A Self-Service MSS Design from a New-Generation Manager Perspective","display_name":"A Self-Service MSS Design from a New-Generation Manager Perspective","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1784284405","doi":"https://doi.org/10.1007/978-3-319-06701-8_11","mag":"1784284405"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-06701-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-06701-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112737297","display_name":"J\u00f6rg H. Mayer","orcid":null},"institutions":[{"id":"https://openalex.org/I202963720","display_name":"University of St. Gallen","ror":"https://ror.org/0561a3s31","country_code":"CH","type":"education","lineage":["https://openalex.org/I202963720"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"J\u00f6rg H. Mayer","raw_affiliation_strings":["Institute of Information Management, University of St.Gallen, St.Gallen, Switzerland","University of St. Gallen,"],"affiliations":[{"raw_affiliation_string":"Institute of Information Management, University of St.Gallen, St.Gallen, Switzerland","institution_ids":["https://openalex.org/I202963720"]},{"raw_affiliation_string":"University of St. Gallen,","institution_ids":["https://openalex.org/I202963720"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056949767","display_name":"A. R\u00f6der","orcid":null},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technical University of Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 R\u00f6der","raw_affiliation_strings":["Darmstadt Univ. of Technology#TAB#"],"affiliations":[{"raw_affiliation_string":"Darmstadt Univ. of Technology#TAB#","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051912818","display_name":"Jens Hartwig","orcid":null},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technical University of Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jens Hartwig","raw_affiliation_strings":["Chair of Accounting and Auditing, Darmstadt University of Technology, Darmstadt, Germany","Darmstadt Univ. of Technology#TAB#"],"affiliations":[{"raw_affiliation_string":"Chair of Accounting and Auditing, Darmstadt University of Technology, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]},{"raw_affiliation_string":"Darmstadt Univ. of Technology#TAB#","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085825092","display_name":"Reiner Quick","orcid":"https://orcid.org/0000-0002-5685-6583"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technical University of Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Reiner Quick","raw_affiliation_strings":["Chair of Accounting and Auditing, Darmstadt University of Technology, Darmstadt, Germany","Darmstadt Univ. of Technology#TAB#"],"affiliations":[{"raw_affiliation_string":"Chair of Accounting and Auditing, Darmstadt University of Technology, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]},{"raw_affiliation_string":"Darmstadt Univ. of Technology#TAB#","institution_ids":["https://openalex.org/I31512782"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5112737297"],"corresponding_institution_ids":["https://openalex.org/I202963720"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.31,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.8399666,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"164","last_page":"179"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6484939455986023},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5772494077682495},{"id":"https://openalex.org/keywords/self-service","display_name":"Self-service","score":0.5644487738609314},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5120638012886047},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5055069923400879},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4849443733692169},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46391502022743225},{"id":"https://openalex.org/keywords/state","display_name":"State (computer science)","score":0.43830594420433044},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40461841225624084},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.34668320417404175},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.335265189409256},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3096578121185303},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.23123595118522644},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1571713387966156},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1505093276500702}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6484939455986023},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5772494077682495},{"id":"https://openalex.org/C2775906791","wikidata":"https://www.wikidata.org/wiki/Q1369310","display_name":"Self-service","level":2,"score":0.5644487738609314},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5120638012886047},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5055069923400879},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4849443733692169},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46391502022743225},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.43830594420433044},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40461841225624084},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.34668320417404175},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.335265189409256},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3096578121185303},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.23123595118522644},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1571713387966156},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1505093276500702},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-06701-8_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-06701-8_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W16876619","https://openalex.org/W39068932","https://openalex.org/W66759298","https://openalex.org/W107741017","https://openalex.org/W115579823","https://openalex.org/W148299685","https://openalex.org/W249396262","https://openalex.org/W621208689","https://openalex.org/W1481639708","https://openalex.org/W1492216272","https://openalex.org/W1503791161","https://openalex.org/W1524343817","https://openalex.org/W1526281128","https://openalex.org/W1540185087","https://openalex.org/W1541569924","https://openalex.org/W1542871742","https://openalex.org/W1560428272","https://openalex.org/W1568108542","https://openalex.org/W1603869542","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1836145637","https://openalex.org/W1875056417","https://openalex.org/W1948708276","https://openalex.org/W1973673633","https://openalex.org/W1975511082","https://openalex.org/W1988056359","https://openalex.org/W1995088068","https://openalex.org/W1996654773","https://openalex.org/W2002398380","https://openalex.org/W2010645000","https://openalex.org/W2015573559","https://openalex.org/W2020074267","https://openalex.org/W2022088085","https://openalex.org/W2039247686","https://openalex.org/W2040963744","https://openalex.org/W2042291175","https://openalex.org/W2053347727","https://openalex.org/W2061141931","https://openalex.org/W2062114445","https://openalex.org/W2062692159","https://openalex.org/W2067246605","https://openalex.org/W2069660190","https://openalex.org/W2072307565","https://openalex.org/W2072463829","https://openalex.org/W2073134809","https://openalex.org/W2077591976","https://openalex.org/W2087783244","https://openalex.org/W2093454802","https://openalex.org/W2098239681","https://openalex.org/W2111628838","https://openalex.org/W2119750372","https://openalex.org/W2131814102","https://openalex.org/W2136451344","https://openalex.org/W2144769148","https://openalex.org/W2151020819","https://openalex.org/W2151461605","https://openalex.org/W2154944074","https://openalex.org/W2158984750","https://openalex.org/W2169648551","https://openalex.org/W2170106523","https://openalex.org/W2179571066","https://openalex.org/W2311045093","https://openalex.org/W2339214530","https://openalex.org/W2503288504","https://openalex.org/W2583625211","https://openalex.org/W2797056189","https://openalex.org/W2885147232","https://openalex.org/W3004762151","https://openalex.org/W3122394169","https://openalex.org/W3122733430","https://openalex.org/W3151685851","https://openalex.org/W4207014596","https://openalex.org/W4234542464"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2149537132","https://openalex.org/W2018871932","https://openalex.org/W641279757","https://openalex.org/W370975646","https://openalex.org/W1670566515","https://openalex.org/W4242022592","https://openalex.org/W596972243","https://openalex.org/W4313230280","https://openalex.org/W1563268435"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}