{"id":"https://openalex.org/W805746710","doi":"https://doi.org/10.1007/978-3-319-05458-2_45","title":"How Product Harm Recalls Affect Customer Brand Equality and Trust and Customer Perceived Value","display_name":"How Product Harm Recalls Affect Customer Brand Equality and Trust and Customer Perceived Value","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W805746710","doi":"https://doi.org/10.1007/978-3-319-05458-2_45","mag":"805746710"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-05458-2_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-05458-2_45","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045953675","display_name":"Lung Far Hsieh","orcid":null},"institutions":[{"id":"https://openalex.org/I151221077","display_name":"Chung Yuan Christian University","ror":"https://ror.org/02w8ws377","country_code":"TW","type":"education","lineage":["https://openalex.org/I151221077"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Lung Far Hsieh","raw_affiliation_strings":["Chung Yuan Christian University, Taiwan"],"affiliations":[{"raw_affiliation_string":"Chung Yuan Christian University, Taiwan","institution_ids":["https://openalex.org/I151221077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034952364","display_name":"Ping Chuan Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I151221077","display_name":"Chung Yuan Christian University","ror":"https://ror.org/02w8ws377","country_code":"TW","type":"education","lineage":["https://openalex.org/I151221077"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ping Chuan Lee","raw_affiliation_strings":["Chung Yuan Christian University, Taiwan"],"affiliations":[{"raw_affiliation_string":"Chung Yuan Christian University, Taiwan","institution_ids":["https://openalex.org/I151221077"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5045953675"],"corresponding_institution_ids":["https://openalex.org/I151221077"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.13253012,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"434","last_page":"443"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"Corporate social responsibility","score":0.7354269623756409},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.643783688545227},{"id":"https://openalex.org/keywords/brand-equity","display_name":"Brand equity","score":0.6190508008003235},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.5926495790481567},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5613345503807068},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.495792955160141},{"id":"https://openalex.org/keywords/harm","display_name":"Harm","score":0.4863934814929962},{"id":"https://openalex.org/keywords/customer-equity","display_name":"Customer equity","score":0.43830662965774536},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.35944604873657227},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.26228731870651245},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.2308163046836853},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19752681255340576},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.15443015098571777},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12846916913986206},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.11726444959640503},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08423057198524475}],"concepts":[{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.7354269623756409},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.643783688545227},{"id":"https://openalex.org/C205971072","wikidata":"https://www.wikidata.org/wiki/Q513100","display_name":"Brand equity","level":2,"score":0.6190508008003235},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.5926495790481567},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5613345503807068},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.495792955160141},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.4863934814929962},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.43830662965774536},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.35944604873657227},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.26228731870651245},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.2308163046836853},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19752681255340576},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.15443015098571777},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12846916913986206},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11726444959640503},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08423057198524475},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-05458-2_45","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-05458-2_45","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W139065842","https://openalex.org/W1499170180","https://openalex.org/W1597806340","https://openalex.org/W1602112707","https://openalex.org/W1964500999","https://openalex.org/W1970519141","https://openalex.org/W1994685180","https://openalex.org/W2001482380","https://openalex.org/W2015868430","https://openalex.org/W2016967425","https://openalex.org/W2018680586","https://openalex.org/W2024924955","https://openalex.org/W2030483771","https://openalex.org/W2047581191","https://openalex.org/W2061742916","https://openalex.org/W2067853126","https://openalex.org/W2073177431","https://openalex.org/W2076025404","https://openalex.org/W2077388608","https://openalex.org/W2088998721","https://openalex.org/W2090873661","https://openalex.org/W2116808919","https://openalex.org/W2131863305","https://openalex.org/W2132605910","https://openalex.org/W2140336939","https://openalex.org/W2160973937","https://openalex.org/W2163000154","https://openalex.org/W2329745760","https://openalex.org/W2333925990","https://openalex.org/W2411511572","https://openalex.org/W2902225836","https://openalex.org/W3015634246","https://openalex.org/W4251623408","https://openalex.org/W4255021848","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W649756595","https://openalex.org/W2365075917","https://openalex.org/W4242599341","https://openalex.org/W2919924281","https://openalex.org/W2783550001","https://openalex.org/W4205797001","https://openalex.org/W4240189930","https://openalex.org/W2364423653","https://openalex.org/W2375327740","https://openalex.org/W3083442753"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
