{"id":"https://openalex.org/W21724334","doi":"https://doi.org/10.1007/978-3-319-04810-9_1","title":"Some Aspects Concerning a Generic Service Process Model Building","display_name":"Some Aspects Concerning a Generic Service Process Model Building","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W21724334","doi":"https://doi.org/10.1007/978-3-319-04810-9_1","mag":"21724334"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-04810-9_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-04810-9_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046532358","display_name":"Theodor Borangiu","orcid":"https://orcid.org/0000-0002-4801-1951"},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Theodor Borangiu","raw_affiliation_strings":["Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","Politehnica\u201d University of Bucharest"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","institution_ids":["https://openalex.org/I61641377"]},{"raw_affiliation_string":"Politehnica\u201d University of Bucharest","institution_ids":["https://openalex.org/I61641377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080446071","display_name":"Virginia Ecaterina Oltean","orcid":"https://orcid.org/0000-0003-3562-5038"},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Virginia Ecaterina Oltean","raw_affiliation_strings":["Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","Politehnica\u201d University of Bucharest"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","institution_ids":["https://openalex.org/I61641377"]},{"raw_affiliation_string":"Politehnica\u201d University of Bucharest","institution_ids":["https://openalex.org/I61641377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032314008","display_name":"Monica Dr\u0103goicea","orcid":"https://orcid.org/0000-0002-4447-3219"},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Monica Dr\u01cegoicea","raw_affiliation_strings":["Politehnica\u201d University of Bucharest"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politehnica\u201d University of Bucharest","institution_ids":["https://openalex.org/I61641377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069612904","display_name":"Jo\u00e3o Falc\u00e3o e Cunha","orcid":"https://orcid.org/0000-0003-2514-3238"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jo\u00e3o Falc\u00e3o e Cunha","raw_affiliation_strings":["University of Porto"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Porto","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015484628","display_name":"Iulia Iacob","orcid":null},"institutions":[{"id":"https://openalex.org/I61641377","display_name":"Universitatea Na\u021bional\u0103 de \u0218tiin\u021b\u0103 \u0219i Tehnologie Politehnica Bucure\u0219ti","ror":"https://ror.org/0558j5q12","country_code":"RO","type":"education","lineage":["https://openalex.org/I61641377"]}],"countries":["RO"],"is_corresponding":false,"raw_author_name":"Iulia Iacob","raw_affiliation_strings":["Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","Politehnica\u201d University of Bucharest"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Automatic Control and Computers, Politehnica University of Bucharest, Bucharest, Romania","institution_ids":["https://openalex.org/I61641377"]},{"raw_affiliation_string":"Politehnica\u201d University of Bucharest","institution_ids":["https://openalex.org/I61641377"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.4761,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.97359736,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/standardization","display_name":"Standardization","score":0.6795607209205627},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.644783616065979},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5866615772247314},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5733511447906494},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5662714838981628},{"id":"https://openalex.org/keywords/interoperability","display_name":"Interoperability","score":0.5507017374038696},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5296401977539062},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4956103563308716},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46567150950431824},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4186728000640869},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3889275789260864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.349102258682251},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2518410086631775},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19315403699874878},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.09327149391174316},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.0777139961719513}],"concepts":[{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.6795607209205627},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.644783616065979},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5866615772247314},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5733511447906494},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5662714838981628},{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.5507017374038696},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5296401977539062},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4956103563308716},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46567150950431824},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4186728000640869},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3889275789260864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.349102258682251},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2518410086631775},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19315403699874878},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09327149391174316},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0777139961719513},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-04810-9_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-04810-9_1","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W41293495","https://openalex.org/W44649045","https://openalex.org/W46826808","https://openalex.org/W76436194","https://openalex.org/W163671918","https://openalex.org/W187201771","https://openalex.org/W1521319043","https://openalex.org/W1587329505","https://openalex.org/W1607355603","https://openalex.org/W1989075208","https://openalex.org/W1989837684","https://openalex.org/W2025962093","https://openalex.org/W2083861052","https://openalex.org/W2109802360","https://openalex.org/W2148398334","https://openalex.org/W2959792658","https://openalex.org/W3122372996","https://openalex.org/W4232239746","https://openalex.org/W4250158948"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W4243713506","https://openalex.org/W2549510740","https://openalex.org/W2802344883","https://openalex.org/W4220762673","https://openalex.org/W1705160115","https://openalex.org/W2230507463"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
