{"id":"https://openalex.org/W100084715","doi":"https://doi.org/10.1007/978-3-319-03998-5_4","title":"An Integrated Development Framework for Advanced IT-Service Management: Proof-of-Concept Project in Universities Domain","display_name":"An Integrated Development Framework for Advanced IT-Service Management: Proof-of-Concept Project in Universities Domain","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W100084715","doi":"https://doi.org/10.1007/978-3-319-03998-5_4","mag":"100084715"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-03998-5_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-03998-5_4","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006813525","display_name":"Nikolay V. Tkachuk","orcid":null},"institutions":[{"id":"https://openalex.org/I67256668","display_name":"National Technical University \"Kharkiv Polytechnic Institute\"","ror":"https://ror.org/00yp5c433","country_code":"UA","type":"education","lineage":["https://openalex.org/I67256668"]},{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR","UA"],"is_corresponding":true,"raw_author_name":"Nikolay Tkachuk","raw_affiliation_strings":["\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","National Technical University"],"affiliations":[{"raw_affiliation_string":"\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","institution_ids":["https://openalex.org/I67256668"]},{"raw_affiliation_string":"National Technical University","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050199860","display_name":"Vladyslav Sokol","orcid":"https://orcid.org/0009-0009-9446-2049"},"institutions":[{"id":"https://openalex.org/I67256668","display_name":"National Technical University \"Kharkiv Polytechnic Institute\"","ror":"https://ror.org/00yp5c433","country_code":"UA","type":"education","lineage":["https://openalex.org/I67256668"]},{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR","UA"],"is_corresponding":false,"raw_author_name":"Vladyslav Sokol","raw_affiliation_strings":["\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","National Technical University"],"affiliations":[{"raw_affiliation_string":"\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","institution_ids":["https://openalex.org/I67256668"]},{"raw_affiliation_string":"National Technical University","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047038678","display_name":"Kateryna Glukhovtsova","orcid":null},"institutions":[{"id":"https://openalex.org/I67256668","display_name":"National Technical University \"Kharkiv Polytechnic Institute\"","ror":"https://ror.org/00yp5c433","country_code":"UA","type":"education","lineage":["https://openalex.org/I67256668"]},{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR","UA"],"is_corresponding":false,"raw_author_name":"Kateryna Glukhovtsova","raw_affiliation_strings":["\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","National Technical University"],"affiliations":[{"raw_affiliation_string":"\u201cKharkov Polytechnic Institute\u201d, National Technical University, Kharkov, Ukraine","institution_ids":["https://openalex.org/I67256668"]},{"raw_affiliation_string":"National Technical University","institution_ids":["https://openalex.org/I174458059"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5006813525"],"corresponding_institution_ids":["https://openalex.org/I174458059","https://openalex.org/I67256668"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.066957,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"50","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/proof-of-concept","display_name":"Proof of concept","score":0.6708953380584717},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.6700632572174072},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5300428867340088},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4917204678058624},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.488727331161499},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3832589089870453},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.361372709274292},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33189791440963745},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2741767466068268},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1956537961959839},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09194007515907288},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.08038416504859924},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.05677163600921631}],"concepts":[{"id":"https://openalex.org/C124978682","wikidata":"https://www.wikidata.org/wiki/Q1201019","display_name":"Proof of concept","level":2,"score":0.6708953380584717},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.6700632572174072},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5300428867340088},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4917204678058624},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.488727331161499},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3832589089870453},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.361372709274292},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33189791440963745},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2741767466068268},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1956537961959839},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09194007515907288},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08038416504859924},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.05677163600921631},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-03998-5_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-03998-5_4","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5400000214576721,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W20218407","https://openalex.org/W134660157","https://openalex.org/W220935706","https://openalex.org/W1585670599","https://openalex.org/W1608768459","https://openalex.org/W2010666382","https://openalex.org/W2013622634","https://openalex.org/W2025472380","https://openalex.org/W2045532997","https://openalex.org/W2046870826","https://openalex.org/W2079564267","https://openalex.org/W2125643865","https://openalex.org/W2184687371","https://openalex.org/W2213216633","https://openalex.org/W2462320083","https://openalex.org/W3200788958"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4312475206","https://openalex.org/W4318933538","https://openalex.org/W2136180631","https://openalex.org/W1981603292","https://openalex.org/W3120006117","https://openalex.org/W4205253382","https://openalex.org/W2621047369","https://openalex.org/W2891754076","https://openalex.org/W3167402605"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
