{"id":"https://openalex.org/W1481611813","doi":"https://doi.org/10.1007/978-3-211-99407-8_25","title":"Do Negative Experiences Always Lead to Dissatisfaction? \u2014 Testing Attribution Theory in the Context of Online Travel Reviews","display_name":"Do Negative Experiences Always Lead to Dissatisfaction? \u2014 Testing Attribution Theory in the Context of Online Travel Reviews","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W1481611813","doi":"https://doi.org/10.1007/978-3-211-99407-8_25","mag":"1481611813"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-211-99407-8_25","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-99407-8_25","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2010","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047895399","display_name":"Jingxian Jiang","orcid":"https://orcid.org/0000-0003-3937-3886"},"institutions":[{"id":"https://openalex.org/I2801613365","display_name":"Mitchell Institute","ror":"https://ror.org/03ds72003","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2801613365"]},{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jingxian Jiang","raw_affiliation_strings":["Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA","Texas A&M University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA","institution_ids":["https://openalex.org/I91045830"]},{"raw_affiliation_string":"Texas A&M University","institution_ids":["https://openalex.org/I2801613365","https://openalex.org/I91045830"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035975032","display_name":"Ulrike Gretzel","orcid":"https://orcid.org/0000-0001-8416-1829"},"institutions":[{"id":"https://openalex.org/I2801613365","display_name":"Mitchell Institute","ror":"https://ror.org/03ds72003","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I2801613365"]},{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ulrike Gretzel","raw_affiliation_strings":["Laboratory for Intelligent Systems in Tourism, Texas A&M University, Texas, USA","Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA","Texas A&M University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Laboratory for Intelligent Systems in Tourism, Texas A&M University, Texas, USA","institution_ids":["https://openalex.org/I91045830"]},{"raw_affiliation_string":"Laboratory for Intelligent Systems in Tourism, Texas A&M University, USA","institution_ids":["https://openalex.org/I91045830"]},{"raw_affiliation_string":"Texas A&M University","institution_ids":["https://openalex.org/I2801613365","https://openalex.org/I91045830"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005460332","display_name":"Rob Law","orcid":"https://orcid.org/0000-0001-7199-3757"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Rob Law","raw_affiliation_strings":["School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong","School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong","Hong Kong Polytechnic University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong","institution_ids":["https://openalex.org/I14243506"]},{"raw_affiliation_string":"School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]},{"raw_affiliation_string":"Hong Kong Polytechnic University","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.6887,"has_fulltext":false,"cited_by_count":51,"citation_normalized_percentile":{"value":0.97632058,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"297","last_page":"308"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attribution","display_name":"Attribution","score":0.9031229019165039},{"id":"https://openalex.org/keywords/variance","display_name":"Variance (accounting)","score":0.671184778213501},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6358919739723206},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5790119767189026},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5649237632751465},{"id":"https://openalex.org/keywords/lead","display_name":"Lead (geology)","score":0.5336198806762695},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5270557403564453},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.10365256667137146},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10020866990089417}],"concepts":[{"id":"https://openalex.org/C143299363","wikidata":"https://www.wikidata.org/wiki/Q900584","display_name":"Attribution","level":2,"score":0.9031229019165039},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.671184778213501},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6358919739723206},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5790119767189026},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5649237632751465},{"id":"https://openalex.org/C2777093003","wikidata":"https://www.wikidata.org/wiki/Q6508345","display_name":"Lead (geology)","level":2,"score":0.5336198806762695},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5270557403564453},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.10365256667137146},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10020866990089417},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C114793014","wikidata":"https://www.wikidata.org/wiki/Q52109","display_name":"Geomorphology","level":1,"score":0.0},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-211-99407-8_25","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-99407-8_25","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2010","raw_type":"book-chapter"},{"id":"pmh:oai:ro.uow.edu.au:commpapers-2234","is_oa":false,"landing_page_url":"https://ro.uow.edu.au/commpapers/1185","pdf_url":null,"source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty of Commerce - Papers (Archive)","raw_type":"book_contribution"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/63499","is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/63499","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W199711878","https://openalex.org/W582555069","https://openalex.org/W1500006295","https://openalex.org/W1514456410","https://openalex.org/W1574378514","https://openalex.org/W1585155070","https://openalex.org/W1608238977","https://openalex.org/W1719717336","https://openalex.org/W1965847346","https://openalex.org/W1968903117","https://openalex.org/W1973107123","https://openalex.org/W1974987463","https://openalex.org/W1986936900","https://openalex.org/W1990904193","https://openalex.org/W1991840022","https://openalex.org/W1993879187","https://openalex.org/W2000557768","https://openalex.org/W2008481745","https://openalex.org/W2016441627","https://openalex.org/W2018255452","https://openalex.org/W2025273223","https://openalex.org/W2026368098","https://openalex.org/W2028184439","https://openalex.org/W2029487046","https://openalex.org/W2031976495","https://openalex.org/W2050239198","https://openalex.org/W2051861101","https://openalex.org/W2061609477","https://openalex.org/W2067786009","https://openalex.org/W2068265912","https://openalex.org/W2077947807","https://openalex.org/W2081848765","https://openalex.org/W2082291422","https://openalex.org/W2086054627","https://openalex.org/W2094996750","https://openalex.org/W2101369668","https://openalex.org/W2103800094","https://openalex.org/W2111976724","https://openalex.org/W2118898598","https://openalex.org/W2124556379","https://openalex.org/W2131670597","https://openalex.org/W2132555316","https://openalex.org/W2137974413","https://openalex.org/W2145520874","https://openalex.org/W2150204904","https://openalex.org/W2156770791","https://openalex.org/W2158990337","https://openalex.org/W2159625118","https://openalex.org/W2167325287","https://openalex.org/W2320579341","https://openalex.org/W2322233365","https://openalex.org/W2325605806","https://openalex.org/W2502804801","https://openalex.org/W2736942778","https://openalex.org/W2891100457","https://openalex.org/W2901325995","https://openalex.org/W3121284197","https://openalex.org/W3133994440","https://openalex.org/W4229738463","https://openalex.org/W4298185589","https://openalex.org/W6617062227","https://openalex.org/W6634536132","https://openalex.org/W6635101376","https://openalex.org/W6637818730","https://openalex.org/W6758706405","https://openalex.org/W6832097322","https://openalex.org/W7056632056"],"related_works":["https://openalex.org/W4233507123","https://openalex.org/W2005553507","https://openalex.org/W2005688106","https://openalex.org/W1978277934","https://openalex.org/W1988116171","https://openalex.org/W2014139170","https://openalex.org/W2066719647","https://openalex.org/W2093853942","https://openalex.org/W2078412912","https://openalex.org/W2088149100"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}