{"id":"https://openalex.org/W2102195852","doi":"https://doi.org/10.1007/978-3-211-99407-8_23","title":"How Communication Modes Determine Website Satisfaction","display_name":"How Communication Modes Determine Website Satisfaction","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2102195852","doi":"https://doi.org/10.1007/978-3-211-99407-8_23","mag":"2102195852"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-211-99407-8_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-99407-8_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2010","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086303345","display_name":"Brigitte Stangl","orcid":"https://orcid.org/0000-0001-5102-326X"},"institutions":[{"id":"https://openalex.org/I102248843","display_name":"Vienna University of Economics and Business","ror":"https://ror.org/03yn8s215","country_code":"AT","type":"education","lineage":["https://openalex.org/I102248843"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Brigitte Stangl","raw_affiliation_strings":["Institute for Tourism and Leisure Studies, Vienna University of Economics and Business, Austria"],"affiliations":[{"raw_affiliation_string":"Institute for Tourism and Leisure Studies, Vienna University of Economics and Business, Austria","institution_ids":["https://openalex.org/I102248843"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005894601","display_name":"Astrid Dickinger","orcid":"https://orcid.org/0000-0003-4785-4428"},"institutions":[{"id":"https://openalex.org/I150545927","display_name":"MODUL University Vienna","ror":"https://ror.org/04v2brz27","country_code":"AT","type":"education","lineage":["https://openalex.org/I150545927"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Astrid Dickinger","raw_affiliation_strings":["Department of Tourism and Hospitality Management, MODUL University Vienna, Austria"],"affiliations":[{"raw_affiliation_string":"Department of Tourism and Hospitality Management, MODUL University Vienna, Austria","institution_ids":["https://openalex.org/I150545927"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5086303345"],"corresponding_institution_ids":["https://openalex.org/I102248843"],"apc_list":null,"apc_paid":null,"fwci":0.8273,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.88550058,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"273","last_page":"284"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.7430711388587952},{"id":"https://openalex.org/keywords/mode","display_name":"Mode (computer interface)","score":0.6841782927513123},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.614902675151825},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5599154233932495},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.47801673412323},{"id":"https://openalex.org/keywords/communication-design","display_name":"Communication design","score":0.42128628492355347},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4160689413547516},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4039672613143921},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.38541579246520996},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33151760697364807},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07856389880180359}],"concepts":[{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.7430711388587952},{"id":"https://openalex.org/C48677424","wikidata":"https://www.wikidata.org/wiki/Q6888088","display_name":"Mode (computer interface)","level":2,"score":0.6841782927513123},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.614902675151825},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5599154233932495},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.47801673412323},{"id":"https://openalex.org/C41022531","wikidata":"https://www.wikidata.org/wiki/Q333657","display_name":"Communication design","level":2,"score":0.42128628492355347},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4160689413547516},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4039672613143921},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.38541579246520996},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33151760697364807},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07856389880180359},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-211-99407-8_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-99407-8_23","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2010","raw_type":"book-chapter"},{"id":"pmh:oai:alma.44SUR_INST:11139293960002346","is_oa":false,"landing_page_url":"https://openresearch.surrey.ac.uk/esploro/outputs/conferencePresentation/How-Communication-Modes-Determine-Website-Satisfaction/99514020602346","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"View","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"event"},{"id":"pmh:oai:epubs.surrey.ac.uk:818090","is_oa":false,"landing_page_url":"http://epubs.surrey.ac.uk/818090/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400680","display_name":"Surrey Research Insight Open Access (The University of Surrey)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28290843","host_organization_name":"University of Surrey","host_organization_lineage":["https://openalex.org/I28290843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:research.wu.ac.at:openaire_cris_publications/df8b6f76-5b5d-4ba7-9a3f-bc5fb748e6b6","is_oa":false,"landing_page_url":"https://research.wu.ac.at/de/publications/df8b6f76-5b5d-4ba7-9a3f-bc5fb748e6b6","pdf_url":null,"source":{"id":"https://openalex.org/S7407055123","display_name":"WU Research","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Stangl, B & Dickinger, A 2010, How Communication Modes Determine Website Satisfaction. in Gretzel, Ulrike; Law Rob; Fuchs Matthias (ed.), Information Communication Technologies in Tourism 2010. Springer, Lugano, pp. 273 - 284.","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.7400000095367432}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W73026093","https://openalex.org/W94203212","https://openalex.org/W659549537","https://openalex.org/W1528027857","https://openalex.org/W1539609515","https://openalex.org/W1551093292","https://openalex.org/W1569040185","https://openalex.org/W1572145800","https://openalex.org/W1574378514","https://openalex.org/W1598754088","https://openalex.org/W1604331748","https://openalex.org/W1608238977","https://openalex.org/W1791587663","https://openalex.org/W1802760973","https://openalex.org/W1906276607","https://openalex.org/W1965714078","https://openalex.org/W1971440513","https://openalex.org/W1975397021","https://openalex.org/W1977805520","https://openalex.org/W1987258130","https://openalex.org/W1990916761","https://openalex.org/W1995787150","https://openalex.org/W2001916972","https://openalex.org/W2002016471","https://openalex.org/W2006001320","https://openalex.org/W2024650319","https://openalex.org/W2025668003","https://openalex.org/W2026493392","https://openalex.org/W2032184773","https://openalex.org/W2033943395","https://openalex.org/W2036063909","https://openalex.org/W2039741009","https://openalex.org/W2057012437","https://openalex.org/W2070054856","https://openalex.org/W2072828548","https://openalex.org/W2080471202","https://openalex.org/W2098418305","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2110638361","https://openalex.org/W2122912498","https://openalex.org/W2127839526","https://openalex.org/W2128734027","https://openalex.org/W2131069089","https://openalex.org/W2137650879","https://openalex.org/W2138752966","https://openalex.org/W2151607493","https://openalex.org/W2151694441","https://openalex.org/W2157357043","https://openalex.org/W2162061662","https://openalex.org/W2166982098","https://openalex.org/W2169737976","https://openalex.org/W2170440506","https://openalex.org/W2332750017","https://openalex.org/W2489852417","https://openalex.org/W2795596299","https://openalex.org/W2891100457","https://openalex.org/W2914913715","https://openalex.org/W2941647715","https://openalex.org/W3021091992","https://openalex.org/W3146115948","https://openalex.org/W3170775390","https://openalex.org/W4205934063","https://openalex.org/W4206628816","https://openalex.org/W4230289563","https://openalex.org/W4235830671","https://openalex.org/W4243432123","https://openalex.org/W4292811746","https://openalex.org/W4300831780","https://openalex.org/W6607789082","https://openalex.org/W6632324046","https://openalex.org/W6634536132","https://openalex.org/W6640002018","https://openalex.org/W6644858532","https://openalex.org/W6656867435","https://openalex.org/W6723931824","https://openalex.org/W6769698923"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2355862304","https://openalex.org/W2356108042","https://openalex.org/W2030250808","https://openalex.org/W2376796979","https://openalex.org/W2753379398","https://openalex.org/W2379418341","https://openalex.org/W2048289471","https://openalex.org/W2380054981","https://openalex.org/W2393110101"],"abstract_inverted_index":null,"counts_by_year":[{"year":2012,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
