{"id":"https://openalex.org/W1597585870","doi":"https://doi.org/10.1007/978-3-211-77280-5_41","title":"Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms","display_name":"Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms","publication_year":2008,"publication_date":"2008-02-15","ids":{"openalex":"https://openalex.org/W1597585870","doi":"https://doi.org/10.1007/978-3-211-77280-5_41","mag":"1597585870"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-211-77280-5_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-77280-5_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2008","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":["Business School, University of the Aegean, Greece"],"affiliations":[{"raw_affiliation_string":"Business School, University of the Aegean, Greece","institution_ids":["https://openalex.org/I98805295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006428406"],"corresponding_institution_ids":["https://openalex.org/I98805295"],"apc_list":null,"apc_paid":null,"fwci":5.2125,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.96258885,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"463","last_page":"474"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7429211139678955},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7047524452209473},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5204665660858154},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5173068046569824},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48873400688171387},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.46507713198661804},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.4332357347011566},{"id":"https://openalex.org/keywords/web-2.0","display_name":"Web 2.0","score":0.4226563572883606},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.4163305461406708},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.23215457797050476},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1667974293231964},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16009166836738586},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.0965999960899353}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7429211139678955},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7047524452209473},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5204665660858154},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5173068046569824},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48873400688171387},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.46507713198661804},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.4332357347011566},{"id":"https://openalex.org/C136699151","wikidata":"https://www.wikidata.org/wiki/Q131164","display_name":"Web 2.0","level":3,"score":0.4226563572883606},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.4163305461406708},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.23215457797050476},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1667974293231964},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16009166836738586},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0965999960899353},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-211-77280-5_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-211-77280-5_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2008","raw_type":"book-chapter"},{"id":"pmh:oai:RePEc:spr:sprchp:978-3-211-77280-5_41","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.7099999785423279}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W91447311","https://openalex.org/W1517701247","https://openalex.org/W1565626750","https://openalex.org/W1612366852","https://openalex.org/W1672940449","https://openalex.org/W1972263966","https://openalex.org/W1973264429","https://openalex.org/W1980438361","https://openalex.org/W1991670833","https://openalex.org/W2012654762","https://openalex.org/W2013536542","https://openalex.org/W2014632825","https://openalex.org/W2020186952","https://openalex.org/W2025338416","https://openalex.org/W2032515778","https://openalex.org/W2033177969","https://openalex.org/W2034618188","https://openalex.org/W2035865062","https://openalex.org/W2044072828","https://openalex.org/W2055342158","https://openalex.org/W2071766273","https://openalex.org/W2073287502","https://openalex.org/W2086247890","https://openalex.org/W2089877941","https://openalex.org/W2097829847","https://openalex.org/W2105260602","https://openalex.org/W2115626026","https://openalex.org/W2127396574","https://openalex.org/W2129816650","https://openalex.org/W2129830692","https://openalex.org/W2137247419","https://openalex.org/W2143750112","https://openalex.org/W2148443007","https://openalex.org/W2168015491","https://openalex.org/W4244723421","https://openalex.org/W4253217723","https://openalex.org/W4256377563","https://openalex.org/W6603717919","https://openalex.org/W6633427812","https://openalex.org/W6811346965"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2391061603","https://openalex.org/W2386798499","https://openalex.org/W4388017739","https://openalex.org/W2352379149","https://openalex.org/W3216130691","https://openalex.org/W2369032308","https://openalex.org/W2977338326","https://openalex.org/W3174439005","https://openalex.org/W2095747886"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
