{"id":"https://openalex.org/W7166309776","doi":"https://doi.org/10.1007/978-3-032-29760-0_51","title":"Automating Supportive Psychological Processes: How Source Attribution Shapes Perceived Empathy, Working Alliance, and Acceptability of a Supportive Conversational Agent","display_name":"Automating Supportive Psychological Processes: How Source Attribution Shapes Perceived Empathy, Working Alliance, and Acceptability of a Supportive Conversational Agent","publication_year":2026,"publication_date":"2026-06-27","ids":{"openalex":"https://openalex.org/W7166309776","doi":"https://doi.org/10.1007/978-3-032-29760-0_51"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-032-29760-0_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-29760-0_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067913933","display_name":"Eryka Probierz","orcid":"https://orcid.org/0000-0002-6588-1975"},"institutions":[{"id":"https://openalex.org/I108403487","display_name":"Warsaw University of Technology","ror":"https://ror.org/00y0xnp53","country_code":"PL","type":"education","lineage":["https://openalex.org/I108403487"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Eryka Probierz","raw_affiliation_strings":["Helena Chodkowska University of Technology and Economics in Warsaw, Jagiello\u0144ska 82F, 03-301, Warsaw, Poland"],"raw_orcid":"https://orcid.org/0000-0002-6588-1975","affiliations":[{"raw_affiliation_string":"Helena Chodkowska University of Technology and Economics in Warsaw, Jagiello\u0144ska 82F, 03-301, Warsaw, Poland","institution_ids":["https://openalex.org/I108403487"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073647130","display_name":"Anita Ga\u0142uszka","orcid":"https://orcid.org/0000-0002-0030-5360"},"institutions":[{"id":"https://openalex.org/I119004910","display_name":"Silesian University of Technology","ror":"https://ror.org/02dyjk442","country_code":"PL","type":"education","lineage":["https://openalex.org/I119004910"]},{"id":"https://openalex.org/I188922065","display_name":"University of Economics in Katowice","ror":"https://ror.org/01vxt3d40","country_code":"PL","type":"education","lineage":["https://openalex.org/I188922065"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Anita Ga\u0142uszka","raw_affiliation_strings":["Katowice Business University, Harcerzy Wrze\u015bnia 1939 3, 40-659, Katowice, Poland","Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland"],"raw_orcid":"https://orcid.org/0000-0002-0030-5360","affiliations":[{"raw_affiliation_string":"Katowice Business University, Harcerzy Wrze\u015bnia 1939 3, 40-659, Katowice, Poland","institution_ids":["https://openalex.org/I188922065"]},{"raw_affiliation_string":"Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland","institution_ids":["https://openalex.org/I119004910"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022326707","display_name":"Tomasz Grzejszczak","orcid":"https://orcid.org/0000-0002-1114-3619"},"institutions":[{"id":"https://openalex.org/I119004910","display_name":"Silesian University of Technology","ror":"https://ror.org/02dyjk442","country_code":"PL","type":"education","lineage":["https://openalex.org/I119004910"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Tomasz Grzejszczak","raw_affiliation_strings":["Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland"],"raw_orcid":"https://orcid.org/0000-0002-1114-3619","affiliations":[{"raw_affiliation_string":"Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland","institution_ids":["https://openalex.org/I119004910"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064958010","display_name":"Adam Ga\u0142uszka","orcid":"https://orcid.org/0000-0002-6176-0500"},"institutions":[{"id":"https://openalex.org/I119004910","display_name":"Silesian University of Technology","ror":"https://ror.org/02dyjk442","country_code":"PL","type":"education","lineage":["https://openalex.org/I119004910"]},{"id":"https://openalex.org/I188922065","display_name":"University of Economics in Katowice","ror":"https://ror.org/01vxt3d40","country_code":"PL","type":"education","lineage":["https://openalex.org/I188922065"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Adam Ga\u0142uszka","raw_affiliation_strings":["Katowice Business University, Harcerzy Wrze\u015bnia 1939 3, 40-659, Katowice, Poland","Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland"],"raw_orcid":"https://orcid.org/0000-0002-6176-0500","affiliations":[{"raw_affiliation_string":"Katowice Business University, Harcerzy Wrze\u015bnia 1939 3, 40-659, Katowice, Poland","institution_ids":["https://openalex.org/I188922065"]},{"raw_affiliation_string":"Silesian University of Technology, Akademicka 16, 44-100, Gliwice, Poland","institution_ids":["https://openalex.org/I119004910"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5067913933"],"corresponding_institution_ids":["https://openalex.org/I108403487"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.75061177,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"490","last_page":"504"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.37950000166893005,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.37950000166893005,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.23250000178813934,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.08900000154972076,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attribution","display_name":"Attribution","score":0.8138999938964844},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.7240999937057495},{"id":"https://openalex.org/keywords/balance","display_name":"Balance (ability)","score":0.40790000557899475},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.3776000142097473},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.35569998621940613},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.35420000553131104}],"concepts":[{"id":"https://openalex.org/C143299363","wikidata":"https://www.wikidata.org/wiki/Q900584","display_name":"Attribution","level":2,"score":0.8138999938964844},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.7240999937057495},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5734999775886536},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.40790000557899475},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3804999887943268},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.3776000142097473},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.37709999084472656},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3767000138759613},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.35569998621940613},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.35420000553131104},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.34610000252723694},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.2768999934196472},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.27410000562667847},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.26080000400543213},{"id":"https://openalex.org/C2778143943","wikidata":"https://www.wikidata.org/wiki/Q523747","display_name":"Expressed emotion","level":2,"score":0.2590999901294708},{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.25049999356269836}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-032-29760-0_51","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-29760-0_51","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.5394139885902405}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1975189980","https://openalex.org/W2021247507","https://openalex.org/W2042273921","https://openalex.org/W2044140042","https://openalex.org/W2044661514","https://openalex.org/W2100379340","https://openalex.org/W2110171129","https://openalex.org/W2124150942","https://openalex.org/W2298795642","https://openalex.org/W2332079078","https://openalex.org/W2750615195","https://openalex.org/W2800068874","https://openalex.org/W2803499312","https://openalex.org/W2897362601","https://openalex.org/W2922711788","https://openalex.org/W2942465698","https://openalex.org/W2942858056","https://openalex.org/W2954197146","https://openalex.org/W3013998503","https://openalex.org/W3049262897","https://openalex.org/W3125633690","https://openalex.org/W3187133801","https://openalex.org/W4200615999","https://openalex.org/W4223430747","https://openalex.org/W4223473804","https://openalex.org/W4313443240","https://openalex.org/W4367310920","https://openalex.org/W4389398556","https://openalex.org/W4393180839","https://openalex.org/W4400243733","https://openalex.org/W4402155818","https://openalex.org/W4405171814","https://openalex.org/W4406250108","https://openalex.org/W4407833429","https://openalex.org/W4409696353","https://openalex.org/W4414167878"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2026-06-28T00:00:00"}
