{"id":"https://openalex.org/W7134058985","doi":"https://doi.org/10.1007/978-3-032-16848-1_13","title":"Chatbots as a Key Factor in Supporting Students\u2019 Use of Library and Information Services: An Empirical Study","display_name":"Chatbots as a Key Factor in Supporting Students\u2019 Use of Library and Information Services: An Empirical Study","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7134058985","doi":"https://doi.org/10.1007/978-3-032-16848-1_13"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-032-16848-1_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-16848-1_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5128275360","display_name":"Elisaveta Tsvetkova","orcid":null},"institutions":[{"id":"https://openalex.org/I190032430","display_name":"University of Library Studies and Information Technologies","ror":"https://ror.org/001nkz398","country_code":"BG","type":"education","lineage":["https://openalex.org/I190032430"]}],"countries":["BG"],"is_corresponding":true,"raw_author_name":"Elisaveta Tsvetkova","raw_affiliation_strings":["University of Library Studies and Information Technologies, Sofia, Bulgaria"],"raw_orcid":"https://orcid.org/0000-0002-5966-7761","affiliations":[{"raw_affiliation_string":"University of Library Studies and Information Technologies, Sofia, Bulgaria","institution_ids":["https://openalex.org/I190032430"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5128276949","display_name":"Magdalena Garvanova","orcid":null},"institutions":[{"id":"https://openalex.org/I190032430","display_name":"University of Library Studies and Information Technologies","ror":"https://ror.org/001nkz398","country_code":"BG","type":"education","lineage":["https://openalex.org/I190032430"]}],"countries":["BG"],"is_corresponding":false,"raw_author_name":"Magdalena Garvanova","raw_affiliation_strings":["University of Library Studies and Information Technologies, Sofia, Bulgaria"],"raw_orcid":"https://orcid.org/0000-0003-2387-1442","affiliations":[{"raw_affiliation_string":"University of Library Studies and Information Technologies, Sofia, Bulgaria","institution_ids":["https://openalex.org/I190032430"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5128275360"],"corresponding_institution_ids":["https://openalex.org/I190032430"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.63114125,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"161","last_page":"174"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9366999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9366999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.005400000140070915,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.7541000247001648},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.7269999980926514},{"id":"https://openalex.org/keywords/factor","display_name":"Factor (programming language)","score":0.6549000144004822},{"id":"https://openalex.org/keywords/success-factors","display_name":"Success factors","score":0.37599998712539673},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.2890999913215637}],"concepts":[{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.7541000247001648},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.7269999980926514},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6826000213623047},{"id":"https://openalex.org/C2781039887","wikidata":"https://www.wikidata.org/wiki/Q1391724","display_name":"Factor (programming language)","level":2,"score":0.6549000144004822},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5060999989509583},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4072999954223633},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3898000121116638},{"id":"https://openalex.org/C2985625233","wikidata":"https://www.wikidata.org/wiki/Q7632539","display_name":"Success factors","level":2,"score":0.37599998712539673},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3646000027656555},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2890999913215637},{"id":"https://openalex.org/C2778698081","wikidata":"https://www.wikidata.org/wiki/Q179797","display_name":"Thesaurus","level":2,"score":0.2842000126838684},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.2784000039100647},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.2736000120639801}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-032-16848-1_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-16848-1_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.6037937998771667,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W4306935389","https://openalex.org/W4313908866","https://openalex.org/W4385361852","https://openalex.org/W4409664827"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-03-08T06:56:09.383167","created_date":"2026-03-07T00:00:00"}
