{"id":"https://openalex.org/W7154306541","doi":"https://doi.org/10.1007/978-3-032-16779-8_9","title":"Trust in Generative AI: Investigating the Role of Perceived Trustworthiness in Shaping User Satisfaction","display_name":"Trust in Generative AI: Investigating the Role of Perceived Trustworthiness in Shaping User Satisfaction","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7154306541","doi":"https://doi.org/10.1007/978-3-032-16779-8_9"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-032-16779-8_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-16779-8_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063394315","display_name":"Prianka Sarker","orcid":null},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Prianka Sarker","raw_affiliation_strings":["Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK"],"affiliations":[{"raw_affiliation_string":"Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5133580394","display_name":"Md. Harun Ar Rashid","orcid":null},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Md. Harun Ar Rashid","raw_affiliation_strings":["Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK"],"affiliations":[{"raw_affiliation_string":"Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5063394315"],"corresponding_institution_ids":["https://openalex.org/I32394136"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.94445203,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"130","last_page":"143"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.25,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.25,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.1615000069141388,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.09960000216960907,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.5949000120162964},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4133000075817108},{"id":"https://openalex.org/keywords/generative-grammar","display_name":"Generative grammar","score":0.3978999853134155},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.3790000081062317},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.35690000653266907},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.30239999294281006}],"concepts":[{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.5949000120162964},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5187000036239624},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.43470001220703125},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4133000075817108},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.3978999853134155},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.3790000081062317},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.35690000653266907},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3402000069618225},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.30239999294281006},{"id":"https://openalex.org/C167966045","wikidata":"https://www.wikidata.org/wiki/Q5532625","display_name":"Generative model","level":3,"score":0.3012999892234802},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.29190000891685486},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.2818000018596649},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.2689000070095062},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.265500009059906},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.26100000739097595},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.2596000134944916}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-032-16779-8_9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-16779-8_9","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1574235309","https://openalex.org/W1791587663","https://openalex.org/W1870146437","https://openalex.org/W1978485935","https://openalex.org/W1987258130","https://openalex.org/W1991015565","https://openalex.org/W2001468398","https://openalex.org/W2040775239","https://openalex.org/W2080453063","https://openalex.org/W2100379340","https://openalex.org/W2110078189","https://openalex.org/W2110506823","https://openalex.org/W2168569455","https://openalex.org/W2363966412","https://openalex.org/W2405187948","https://openalex.org/W2792183666","https://openalex.org/W2900107703","https://openalex.org/W2973057865","https://openalex.org/W3122849737","https://openalex.org/W3175430320","https://openalex.org/W3180920227","https://openalex.org/W4238289175","https://openalex.org/W4243342770","https://openalex.org/W4248588746","https://openalex.org/W4405074274","https://openalex.org/W4405676396"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-04-16T06:03:46.269776","created_date":"2026-04-15T00:00:00"}