{"id":"https://openalex.org/W7117978074","doi":"https://doi.org/10.1007/978-3-032-05745-7_6","title":"A Knowledge Graph-Based Conversational Agent for\u00a0Analyzing User Interactions","display_name":"A Knowledge Graph-Based Conversational Agent for\u00a0Analyzing User Interactions","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7117978074","doi":"https://doi.org/10.1007/978-3-032-05745-7_6"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-032-05745-7_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-05745-7_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5121762986","display_name":"Christos Bouas","orcid":null},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Christos Bouas","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0009-0002-8809-3303","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084956416","display_name":"\u039c\u03b1\u03c1\u03af\u03b1 \u03a0\u03b1\u03c0\u03bf\u03c5\u03c4\u03c3\u03cc\u03b3\u03bb\u03bf\u03c5","orcid":"https://orcid.org/0000-0003-0658-5065"},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Maria Papoutsoglou","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0000-0003-0658-5065","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5121821909","display_name":"Alexandros Tassios","orcid":null},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Alexandros Tassios","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0009-0009-7922-339X","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064569571","display_name":"\u03a3\u03c4\u03ad\u03c1\u03b3\u03b9\u03bf\u03c2 \u03a4\u03ad\u03b3\u03bf\u03c2","orcid":"https://orcid.org/0009-0000-3857-1552"},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Stergios Tegos","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0009-0000-3857-1552","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5099342272","display_name":"Konstantinos Manousaridis","orcid":null},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantinos Manousaridis","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0009-0003-0557-2542","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064901700","display_name":"\u039c\u03b1\u03c1\u03af\u03b1 \u039a\u03b1\u03bb\u03c4\u03c3\u03ac","orcid":"https://orcid.org/0000-0002-2422-7889"},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]},{"id":"https://openalex.org/I4210093649","display_name":"Information Technologies Institute","ror":"https://ror.org/0069akp70","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210093649"]},{"id":"https://openalex.org/I4210134249","display_name":"Centre for Research and Technology Hellas","ror":"https://ror.org/03bndpq63","country_code":"GR","type":"facility","lineage":["https://openalex.org/I4210134249"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Maria Kaltsa","raw_affiliation_strings":["Department of Theoretical and Applied Linguistics, School of English, Aristotle University of Thessaloniki, Thessaloniki, Greece","Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece"],"raw_orcid":"https://orcid.org/0000-0002-2422-7889","affiliations":[{"raw_affiliation_string":"Department of Theoretical and Applied Linguistics, School of English, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]},{"raw_affiliation_string":"Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece","institution_ids":["https://openalex.org/I4210093649","https://openalex.org/I4210134249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058063953","display_name":"Thanassis Mavropoulos","orcid":null},"institutions":[{"id":"https://openalex.org/I4210093649","display_name":"Information Technologies Institute","ror":"https://ror.org/0069akp70","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210093649"]},{"id":"https://openalex.org/I4210134249","display_name":"Centre for Research and Technology Hellas","ror":"https://ror.org/03bndpq63","country_code":"GR","type":"facility","lineage":["https://openalex.org/I4210134249"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Thanassis Mavropoulos","raw_affiliation_strings":["Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece"],"raw_orcid":"https://orcid.org/0000-0002-7326-5910","affiliations":[{"raw_affiliation_string":"Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece","institution_ids":["https://openalex.org/I4210093649","https://openalex.org/I4210134249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065313479","display_name":"Stefanos Vrochidis","orcid":"https://orcid.org/0000-0002-2505-9178"},"institutions":[{"id":"https://openalex.org/I4210093649","display_name":"Information Technologies Institute","ror":"https://ror.org/0069akp70","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210093649"]},{"id":"https://openalex.org/I4210134249","display_name":"Centre for Research and Technology Hellas","ror":"https://ror.org/03bndpq63","country_code":"GR","type":"facility","lineage":["https://openalex.org/I4210134249"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Stefanos Vrochidis","raw_affiliation_strings":["Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece"],"raw_orcid":"https://orcid.org/0000-0002-2505-9178","affiliations":[{"raw_affiliation_string":"Information Technologies Institute, Centre for Research and Technology Hellas, Thermi, Greece","institution_ids":["https://openalex.org/I4210093649","https://openalex.org/I4210134249"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056287241","display_name":"\u0393\u03b5\u03ce\u03c1\u03b3\u03b9\u03bf\u03c2 \u039c\u03b5\u03b4\u03af\u03c4\u03c3\u03ba\u03bf\u03c2","orcid":"https://orcid.org/0000-0003-4242-5245"},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Georgios Meditskos","raw_affiliation_strings":["School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece"],"raw_orcid":"https://orcid.org/0000-0003-4242-5245","affiliations":[{"raw_affiliation_string":"School of Informatics, Aristotle University of Thessaloniki, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5056287241"],"corresponding_institution_ids":["https://openalex.org/I21370196"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"63","last_page":"73"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8255000114440918,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8255000114440918,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.031700000166893005,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.012299999594688416,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9059000015258789},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5698000192642212},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4278999865055084},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.4074999988079071},{"id":"https://openalex.org/keywords/user-modeling","display_name":"User modeling","score":0.3314000070095062}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9059000015258789},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7235000133514404},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5698000192642212},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.546999990940094},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.44749999046325684},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4278999865055084},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.4074999988079071},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3571999967098236},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.3314000070095062},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.29190000891685486},{"id":"https://openalex.org/C99221444","wikidata":"https://www.wikidata.org/wiki/Q1532069","display_name":"Private information retrieval","level":2,"score":0.2793999910354614},{"id":"https://openalex.org/C71191987","wikidata":"https://www.wikidata.org/wiki/Q763744","display_name":"User agent","level":2,"score":0.27219998836517334},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.2597000002861023},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.2556000053882599}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-032-05745-7_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-05745-7_6","pdf_url":null,"source":{"id":"https://openalex.org/S4210169156","display_name":"Lecture notes in networks and systems","issn_l":"2367-3370","issn":["2367-3370","2367-3389"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Networks and Systems","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.7469086647033691}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W2969346665","https://openalex.org/W2977610131","https://openalex.org/W2998874281","https://openalex.org/W3000303345","https://openalex.org/W3166797128","https://openalex.org/W3195580646","https://openalex.org/W4210827551","https://openalex.org/W4384388099","https://openalex.org/W4399891957","https://openalex.org/W4404782812"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2026-01-02T00:00:00"}