{"id":"https://openalex.org/W4414153604","doi":"https://doi.org/10.1007/978-3-032-05008-3_44","title":"Exploring User Satisfaction as a Success Criterion in Information Systems Projects: A Position Paper","display_name":"Exploring User Satisfaction as a Success Criterion in Information Systems Projects: A Position Paper","publication_year":2025,"publication_date":"2025-09-11","ids":{"openalex":"https://openalex.org/W4414153604","doi":"https://doi.org/10.1007/978-3-032-05008-3_44"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-032-05008-3_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-05008-3_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060214286","display_name":"Keslley W. C. Guimar\u00e3es","orcid":"https://orcid.org/0000-0003-4341-3764"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Keslley W. C. Guimar\u00e3es","raw_affiliation_strings":["Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-4341-3764","affiliations":[{"raw_affiliation_string":"Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Jessika A. A. Silva","orcid":"https://orcid.org/0009-0003-0818-1571"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jessika A. A. Silva","raw_affiliation_strings":["Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0009-0003-0818-1571","affiliations":[{"raw_affiliation_string":"Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Luciana C. L. De Faria Borges","orcid":"https://orcid.org/0000-0001-6251-3010"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luciana C. L. De Faria Borges","raw_affiliation_strings":["Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-6251-3010","affiliations":[{"raw_affiliation_string":"Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063688205","display_name":"Patr\u00edcia Cristiane de Souza","orcid":"https://orcid.org/0000-0003-4385-3751"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Patricia C. de Souza","raw_affiliation_strings":["Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-4385-3751","affiliations":[{"raw_affiliation_string":"Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070974798","display_name":"Nilton Takagi","orcid":"https://orcid.org/0000-0002-1672-421X"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Nilton Takagi","raw_affiliation_strings":["Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-1672-421X","affiliations":[{"raw_affiliation_string":"Federal University of Mato Grosso, Cuiab\u00e1, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5060214286"],"corresponding_institution_ids":["https://openalex.org/I32725510"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2861214,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"233","last_page":"238"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.980400025844574,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.974399983882904,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7875999808311462},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.7279999852180481},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5630000233650208},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5299000144004822},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5085999965667725},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4278999865055084},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.420199990272522},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.4047999978065491}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8223999738693237},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7875999808311462},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.7279999852180481},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5630000233650208},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5299000144004822},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5085999965667725},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4375999867916107},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4278999865055084},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.420199990272522},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.41850000619888306},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.4047999978065491},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.36480000615119934},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.3628000020980835},{"id":"https://openalex.org/C67712803","wikidata":"https://www.wikidata.org/wiki/Q7901853","display_name":"User modeling","level":3,"score":0.3540000021457672},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34929999709129333},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.34200000762939453},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.3321000039577484},{"id":"https://openalex.org/C143267671","wikidata":"https://www.wikidata.org/wiki/Q7901856","display_name":"User requirements document","level":2,"score":0.3292999863624573},{"id":"https://openalex.org/C78780964","wikidata":"https://www.wikidata.org/wiki/Q7233193","display_name":"Position paper","level":2,"score":0.30880001187324524},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.2955000102519989},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.29190000891685486},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.2833000123500824},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.2822999954223633},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.2590000033378601}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-032-05008-3_44","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-032-05008-3_44","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W70680823","https://openalex.org/W1539679283","https://openalex.org/W2052156596","https://openalex.org/W2057012437","https://openalex.org/W2067099887","https://openalex.org/W2181275622","https://openalex.org/W2529306569","https://openalex.org/W2590503394","https://openalex.org/W2734436184","https://openalex.org/W2807107917","https://openalex.org/W3021091026","https://openalex.org/W3025464283","https://openalex.org/W4224577359","https://openalex.org/W4404610984"],"related_works":["https://openalex.org/W2911039683","https://openalex.org/W2382416307","https://openalex.org/W2169127058","https://openalex.org/W1966415008","https://openalex.org/W3112644326","https://openalex.org/W4389316227","https://openalex.org/W2204729203","https://openalex.org/W2187575493","https://openalex.org/W2203842767","https://openalex.org/W2064250412"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}