{"id":"https://openalex.org/W4411115191","doi":"https://doi.org/10.1007/978-3-031-94187-0_10","title":"The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance","display_name":"The Dual Path of Digitalization: Evaluating the Impact of Bank-FinTech Collaborations on Standardized and Customized Service Performance","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4411115191","doi":"https://doi.org/10.1007/978-3-031-94187-0_10"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-94187-0_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-94187-0_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019935150","display_name":"Ting Cao","orcid":"https://orcid.org/0000-0002-0596-578X"},"institutions":[{"id":"https://openalex.org/I924318406","display_name":"MacEwan University","ror":"https://ror.org/003s89n44","country_code":"CA","type":"education","lineage":["https://openalex.org/I924318406"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Ting Cao","raw_affiliation_strings":["MacEwan University, Edmonton, AB, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"MacEwan University, Edmonton, AB, Canada","institution_ids":["https://openalex.org/I924318406"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057988333","display_name":"Mehmet Murat Kristal","orcid":"https://orcid.org/0009-0000-8304-0507"},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Murat Kristal","raw_affiliation_strings":["Schulich School of Business, York University, Toronto, ON, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Schulich School of Business, York University, Toronto, ON, Canada","institution_ids":["https://openalex.org/I192455969"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004423572","display_name":"Xiaowen Huang","orcid":"https://orcid.org/0000-0001-5179-0370"},"institutions":[{"id":"https://openalex.org/I83328450","display_name":"Miami University","ror":"https://ror.org/05nbqxr67","country_code":"US","type":"education","lineage":["https://openalex.org/I83328450"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xiaowen Huang","raw_affiliation_strings":["Farmer School of Business, Miami University, Oxford, OH, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Farmer School of Business, Miami University, Oxford, OH, USA","institution_ids":["https://openalex.org/I83328450"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5019935150"],"corresponding_institution_ids":["https://openalex.org/I924318406"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"117","last_page":"125"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10987","display_name":"Microfinance and Financial Inclusion","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dual","display_name":"Dual (grammatical number)","score":0.7127901315689087},{"id":"https://openalex.org/keywords/path","display_name":"Path (computing)","score":0.5985164046287537},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5325789451599121},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5249661803245544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26617953181266785},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22528228163719177},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.1029086709022522},{"id":"https://openalex.org/keywords/art","display_name":"Art","score":0.05108600854873657}],"concepts":[{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.7127901315689087},{"id":"https://openalex.org/C2777735758","wikidata":"https://www.wikidata.org/wiki/Q817765","display_name":"Path (computing)","level":2,"score":0.5985164046287537},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5325789451599121},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5249661803245544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26617953181266785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22528228163719177},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.1029086709022522},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.05108600854873657},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-94187-0_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-94187-0_10","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:aisel.aisnet.org:whiceb2025-1082","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/whiceb2025/23","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"WHICEB 2025 Proceedings","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W2032540219","https://openalex.org/W2590404804","https://openalex.org/W2756172046","https://openalex.org/W2762041969","https://openalex.org/W2795321837","https://openalex.org/W2883964862","https://openalex.org/W3170863211","https://openalex.org/W3204205869","https://openalex.org/W4225436154","https://openalex.org/W4308428594","https://openalex.org/W4327904947"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2317351040","https://openalex.org/W2952466936","https://openalex.org/W1988622314","https://openalex.org/W2393949104","https://openalex.org/W4236344264","https://openalex.org/W3046201198","https://openalex.org/W4293061921","https://openalex.org/W2807441102","https://openalex.org/W2009424630"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
