{"id":"https://openalex.org/W4410916038","doi":"https://doi.org/10.1007/978-3-031-93429-2_17","title":"Comfort with Social Robots in the Pre-interaction Phase: A Field Experiment with Customers of a Retail Bank","display_name":"Comfort with Social Robots in the Pre-interaction Phase: A Field Experiment with Customers of a Retail Bank","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4410916038","doi":"https://doi.org/10.1007/978-3-031-93429-2_17"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-93429-2_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-93429-2_17","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092257106","display_name":"Carina Wiedenh\u00f6ft","orcid":null},"institutions":[{"id":"https://openalex.org/I4210102060","display_name":"Ansbach University of Applied Sciences","ror":"https://ror.org/0167rnj42","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210102060"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Carina Wiedenh\u00f6ft","raw_affiliation_strings":["Ansbach University of Applied Science, Ansbach, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ansbach University of Applied Science, Ansbach, Germany","institution_ids":["https://openalex.org/I4210102060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057367457","display_name":"Anna Pilz","orcid":"https://orcid.org/0000-0001-9349-7957"},"institutions":[{"id":"https://openalex.org/I4210102060","display_name":"Ansbach University of Applied Sciences","ror":"https://ror.org/0167rnj42","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210102060"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Anna Pilz","raw_affiliation_strings":["Ansbach University of Applied Science, Ansbach, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ansbach University of Applied Science, Ansbach, Germany","institution_ids":["https://openalex.org/I4210102060"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036970773","display_name":"Alexander Piazza","orcid":"https://orcid.org/0009-0000-1246-3377"},"institutions":[{"id":"https://openalex.org/I4210102060","display_name":"Ansbach University of Applied Sciences","ror":"https://ror.org/0167rnj42","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210102060"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alexander Piazza","raw_affiliation_strings":["Ansbach University of Applied Science, Ansbach, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ansbach University of Applied Science, Ansbach, Germany","institution_ids":["https://openalex.org/I4210102060"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064098009","display_name":"Carolin Kaiser","orcid":null},"institutions":[{"id":"https://openalex.org/I2607685603","display_name":"Institut f\u00fcr Arbeitsmarkt und Berufsforschung","ror":"https://ror.org/02qcqwf93","country_code":"DE","type":"facility","lineage":["https://openalex.org/I2607685603"]},{"id":"https://openalex.org/I4210100364","display_name":"Nuremberg Hospital","ror":"https://ror.org/010qwhr53","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I4210100364"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Carolin Kaiser","raw_affiliation_strings":["Nuremberg Institute for Market Decisions, N\u00fcrnberg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nuremberg Institute for Market Decisions, N\u00fcrnberg, Germany","institution_ids":["https://openalex.org/I4210100364","https://openalex.org/I2607685603"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5092257106"],"corresponding_institution_ids":["https://openalex.org/I4210102060"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.29382644,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"248","last_page":"264"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10648","display_name":"Virtual Reality Applications and Impacts","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6977581977844238},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.670045793056488},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.48472118377685547},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4801596999168396},{"id":"https://openalex.org/keywords/simulation","display_name":"Simulation","score":0.35252299904823303},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2644742727279663},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07122468948364258}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6977581977844238},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.670045793056488},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.48472118377685547},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4801596999168396},{"id":"https://openalex.org/C44154836","wikidata":"https://www.wikidata.org/wiki/Q45045","display_name":"Simulation","level":1,"score":0.35252299904823303},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2644742727279663},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07122468948364258},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-93429-2_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-93429-2_17","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.49000000953674316,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1990582152","https://openalex.org/W2064163842","https://openalex.org/W2078835258","https://openalex.org/W2105846236","https://openalex.org/W2167557160","https://openalex.org/W2170679598","https://openalex.org/W2239401537","https://openalex.org/W2558287871","https://openalex.org/W3193663892","https://openalex.org/W3197603122","https://openalex.org/W3207533483","https://openalex.org/W3216377445","https://openalex.org/W4205445214","https://openalex.org/W4220890008","https://openalex.org/W4244830796","https://openalex.org/W4285799825","https://openalex.org/W4292736944","https://openalex.org/W4386206429","https://openalex.org/W4391269792"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}
