{"id":"https://openalex.org/W4410908694","doi":"https://doi.org/10.1007/978-3-031-93224-3_1","title":"How to\u00a0Transfer User Feedback into Product Improvements?","display_name":"How to\u00a0Transfer User Feedback into Product Improvements?","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4410908694","doi":"https://doi.org/10.1007/978-3-031-93224-3_1"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-93224-3_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-93224-3_1","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2509.10064","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117779446","display_name":"Erik Bertram","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135900","display_name":"Hochschule Fresenius","ror":"https://ror.org/03hj50651","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210135900"]},{"id":"https://openalex.org/I4210132444","display_name":"Systems, Applications & Products in Data Processing (Germany)","ror":"https://ror.org/03dsc8d33","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210132444"]},{"id":"https://openalex.org/I143288331","display_name":"Hasso Plattner Institute","ror":"https://ror.org/058rn5r42","country_code":"DE","type":"facility","lineage":["https://openalex.org/I143288331","https://openalex.org/I176453806"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Erik Bertram","raw_affiliation_strings":["Hochschule Fresenius Heidelberg, Sickingenstra\u00dfe 63-65, 69126, Heidelberg, Germany","SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany"],"affiliations":[{"raw_affiliation_string":"Hochschule Fresenius Heidelberg, Sickingenstra\u00dfe 63-65, 69126, Heidelberg, Germany","institution_ids":["https://openalex.org/I4210135900"]},{"raw_affiliation_string":"SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043136884","display_name":"Nina Hollender","orcid":null},"institutions":[{"id":"https://openalex.org/I143288331","display_name":"Hasso Plattner Institute","ror":"https://ror.org/058rn5r42","country_code":"DE","type":"facility","lineage":["https://openalex.org/I143288331","https://openalex.org/I176453806"]},{"id":"https://openalex.org/I4210132444","display_name":"Systems, Applications & Products in Data Processing (Germany)","ror":"https://ror.org/03dsc8d33","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210132444"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nina Hollender","raw_affiliation_strings":["SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany"],"affiliations":[{"raw_affiliation_string":"SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013447673","display_name":"Sebastian Juhl","orcid":"https://orcid.org/0000-0002-7123-5398"},"institutions":[{"id":"https://openalex.org/I4210132444","display_name":"Systems, Applications & Products in Data Processing (Germany)","ror":"https://ror.org/03dsc8d33","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210132444"]},{"id":"https://openalex.org/I143288331","display_name":"Hasso Plattner Institute","ror":"https://ror.org/058rn5r42","country_code":"DE","type":"facility","lineage":["https://openalex.org/I143288331","https://openalex.org/I176453806"]},{"id":"https://openalex.org/I76835614","display_name":"University of Missouri","ror":"https://ror.org/02ymw8z06","country_code":"US","type":"education","lineage":["https://openalex.org/I76835614"]}],"countries":["DE","US"],"is_corresponding":false,"raw_author_name":"Sebastian Juhl","raw_affiliation_strings":["SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","University of Missouri, Columbia, USA"],"affiliations":[{"raw_affiliation_string":"SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444"]},{"raw_affiliation_string":"University of Missouri, Columbia, USA","institution_ids":["https://openalex.org/I76835614"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021067911","display_name":"Sandra Lynn Loop","orcid":null},"institutions":[{"id":"https://openalex.org/I4210132444","display_name":"Systems, Applications & Products in Data Processing (Germany)","ror":"https://ror.org/03dsc8d33","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210132444"]},{"id":"https://openalex.org/I143288331","display_name":"Hasso Plattner Institute","ror":"https://ror.org/058rn5r42","country_code":"DE","type":"facility","lineage":["https://openalex.org/I143288331","https://openalex.org/I176453806"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sandra Loop","raw_affiliation_strings":["SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany"],"affiliations":[{"raw_affiliation_string":"SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015082236","display_name":"Martin Schrepp","orcid":"https://orcid.org/0000-0001-7855-2524"},"institutions":[{"id":"https://openalex.org/I4210132444","display_name":"Systems, Applications & Products in Data Processing (Germany)","ror":"https://ror.org/03dsc8d33","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210132444"]},{"id":"https://openalex.org/I143288331","display_name":"Hasso Plattner Institute","ror":"https://ror.org/058rn5r42","country_code":"DE","type":"facility","lineage":["https://openalex.org/I143288331","https://openalex.org/I176453806"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Schrepp","raw_affiliation_strings":["SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","SAP Walldorf, Walldorf, Germany"],"affiliations":[{"raw_affiliation_string":"SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190, Walldorf, Germany","institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444"]},{"raw_affiliation_string":"SAP Walldorf, Walldorf, Germany","institution_ids":["https://openalex.org/I4210132444"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5117779446"],"corresponding_institution_ids":["https://openalex.org/I143288331","https://openalex.org/I4210132444","https://openalex.org/I4210135900"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.32917119,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"19"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9745000004768372,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8410592079162598},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5650442242622375},{"id":"https://openalex.org/keywords/transfer","display_name":"Transfer (computing)","score":0.45560991764068604},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.35936152935028076},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.14498701691627502},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.05812561511993408}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8410592079162598},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5650442242622375},{"id":"https://openalex.org/C2776175482","wikidata":"https://www.wikidata.org/wiki/Q1195816","display_name":"Transfer (computing)","level":2,"score":0.45560991764068604},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.35936152935028076},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.14498701691627502},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.05812561511993408},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-93224-3_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-93224-3_1","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:arXiv.org:2509.10064","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2509.10064","pdf_url":"https://arxiv.org/pdf/2509.10064","source":{"id":"https://openalex.org/S4393918464","display_name":"ArXiv.org","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2509.10064","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2509.10064","pdf_url":"https://arxiv.org/pdf/2509.10064","source":{"id":"https://openalex.org/S4393918464","display_name":"ArXiv.org","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W95067517","https://openalex.org/W1560403024","https://openalex.org/W1678356000","https://openalex.org/W1791587663","https://openalex.org/W2021568043","https://openalex.org/W2024046085","https://openalex.org/W2070717509","https://openalex.org/W2077063674","https://openalex.org/W2082131150","https://openalex.org/W2104285835","https://openalex.org/W2154686027","https://openalex.org/W2505532190","https://openalex.org/W2536129848","https://openalex.org/W2565206647","https://openalex.org/W2983032433","https://openalex.org/W3006818076","https://openalex.org/W4254617165","https://openalex.org/W4362652864","https://openalex.org/W4385416665","https://openalex.org/W6600960895","https://openalex.org/W6962974627"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-05-31T00:00:00"}