{"id":"https://openalex.org/W4409185769","doi":"https://doi.org/10.1007/978-3-031-88045-2_2","title":"Selecting Empathic Response Headers in\u00a0Customer Support Conversations with\u00a0LLM-Based Emotion Recognition","display_name":"Selecting Empathic Response Headers in\u00a0Customer Support Conversations with\u00a0LLM-Based Emotion Recognition","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4409185769","doi":"https://doi.org/10.1007/978-3-031-88045-2_2"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-88045-2_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-88045-2_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071703341","display_name":"W.L. Yeung","orcid":"https://orcid.org/0000-0001-6099-4148"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"W. L. Yeung","raw_affiliation_strings":["Saint Francis University, Hong Kong SAR, China"],"raw_orcid":"https://orcid.org/0000-0001-6099-4148","affiliations":[{"raw_affiliation_string":"Saint Francis University, Hong Kong SAR, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5071703341"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.12650866,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"23","last_page":"32"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11795","display_name":"Humor Studies and Applications","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8813273906707764},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3680720329284668},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.36707305908203125}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8813273906707764},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3680720329284668},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.36707305908203125}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-88045-2_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-88045-2_2","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W1518951372","https://openalex.org/W1987154081","https://openalex.org/W2050791797","https://openalex.org/W2134084792","https://openalex.org/W2294367071","https://openalex.org/W2466953548","https://openalex.org/W2611049140","https://openalex.org/W2786913767","https://openalex.org/W2794423348","https://openalex.org/W2945059958","https://openalex.org/W2951583236","https://openalex.org/W2952267213","https://openalex.org/W2963149412","https://openalex.org/W2963270767","https://openalex.org/W2970641574","https://openalex.org/W3034323190","https://openalex.org/W3096726532","https://openalex.org/W3100110884","https://openalex.org/W3103009105","https://openalex.org/W3188331065","https://openalex.org/W4205679356","https://openalex.org/W4240969601","https://openalex.org/W4255173720","https://openalex.org/W4313179575","https://openalex.org/W4367309853","https://openalex.org/W4389010471","https://openalex.org/W4389490215","https://openalex.org/W4389519928","https://openalex.org/W4394769285","https://openalex.org/W4401042286","https://openalex.org/W4402714987","https://openalex.org/W4402715027","https://openalex.org/W6600445788","https://openalex.org/W6600553734"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}