{"id":"https://openalex.org/W4409183472","doi":"https://doi.org/10.1007/978-3-031-88045-2_15","title":"Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI","display_name":"Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4409183472","doi":"https://doi.org/10.1007/978-3-031-88045-2_15"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-88045-2_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-88045-2_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://pure.uva.nl/ws/files/245976654/Feeling_understood_by_AI.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116935682","display_name":"Nele Pralat","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nele Pralat","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0009-0008-0663-9311","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016902194","display_name":"Carolin Ischen","orcid":"https://orcid.org/0000-0002-4135-1777"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Carolin Ischen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4135-1777","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5029940839","display_name":"Hilde Voorveld","orcid":"https://orcid.org/0000-0002-6667-3529"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hilde Voorveld","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6667-3529","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5116935682"],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":12.4376,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.98299191,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"234","last_page":"259"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12520","display_name":"Psychology of Moral and Emotional Judgment","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.8640482425689697},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.7414250373840332},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7384532690048218},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4521035850048065},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3278019428253174},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2195296287536621},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.17367300391197205}],"concepts":[{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.8640482425689697},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.7414250373840332},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7384532690048218},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4521035850048065},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3278019428253174},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2195296287536621},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.17367300391197205}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-031-88045-2_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-88045-2_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:dare.uva.nl:publications/212d6e75-23cd-408a-bd7f-84d43d0003ad","is_oa":true,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/feeling-understood-by-ai-how-empathy-shapes-trust-and-influences-patronage-intentions-in-conversational-ai(212d6e75-23cd-408a-bd7f-84d43d0003ad).html","pdf_url":"https://pure.uva.nl/ws/files/245976654/Feeling_understood_by_AI.pdf","source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pralat, N, Ischen, C & Voorveld, H 2025, Feeling understood by AI: How empathy shapes trust and influences patronage intentions in conversational AI. in A F\u00f8lstad, S Papadopoulos, T Araujo, EL-C Law, E Luger, S Hobert & P B Brandtzaeg (eds), Chatbots and Human-Centered AI : 8th International Workshop, CONVERSATIONS 2024 Thessaloniki, Greece, December 4\u20135, 2024 : revised selected papers. Lecture Notes in Computer Science, vol. 15545, Cham, pp. 234-259, 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, 4/12/24. https://doi.org/10.1007/978-3-031-88045-2_15","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:share.osf.io:f017a440-67f4-4467-a7ff-6ab41293cc86","is_oa":false,"landing_page_url":"https://osf.io/9dxgp","pdf_url":null,"source":{"id":"https://openalex.org/S4306401127","display_name":"OSF Preprints (OSF Preprints)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2799848540","host_organization_name":"Center for Open Science","host_organization_lineage":["https://openalex.org/I2799848540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Project"}],"best_oa_location":{"id":"pmh:oai:dare.uva.nl:publications/212d6e75-23cd-408a-bd7f-84d43d0003ad","is_oa":true,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/feeling-understood-by-ai-how-empathy-shapes-trust-and-influences-patronage-intentions-in-conversational-ai(212d6e75-23cd-408a-bd7f-84d43d0003ad).html","pdf_url":"https://pure.uva.nl/ws/files/245976654/Feeling_understood_by_AI.pdf","source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pralat, N, Ischen, C & Voorveld, H 2025, Feeling understood by AI: How empathy shapes trust and influences patronage intentions in conversational AI. in A F\u00f8lstad, S Papadopoulos, T Araujo, EL-C Law, E Luger, S Hobert & P B Brandtzaeg (eds), Chatbots and Human-Centered AI : 8th International Workshop, CONVERSATIONS 2024 Thessaloniki, Greece, December 4\u20135, 2024 : revised selected papers. Lecture Notes in Computer Science, vol. 15545, Cham, pp. 234-259, 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, 4/12/24. https://doi.org/10.1007/978-3-031-88045-2_15","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321008","display_name":"Universiteit van Amsterdam","ror":"https://ror.org/04dkp9463"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4409183472.pdf","grobid_xml":"https://content.openalex.org/works/W4409183472.grobid-xml"},"referenced_works_count":71,"referenced_works":["https://openalex.org/W10057299","https://openalex.org/W1527314145","https://openalex.org/W1566791568","https://openalex.org/W1590852920","https://openalex.org/W1644058277","https://openalex.org/W1849190772","https://openalex.org/W1969677670","https://openalex.org/W1980083892","https://openalex.org/W1981509185","https://openalex.org/W1987804544","https://openalex.org/W1991015565","https://openalex.org/W1999376348","https://openalex.org/W2004843789","https://openalex.org/W2009970621","https://openalex.org/W2010943014","https://openalex.org/W2025705616","https://openalex.org/W2027547513","https://openalex.org/W2037846525","https://openalex.org/W2039357705","https://openalex.org/W2052177108","https://openalex.org/W2055666942","https://openalex.org/W2061935394","https://openalex.org/W2104999980","https://openalex.org/W2110171129","https://openalex.org/W2121226869","https://openalex.org/W2130140239","https://openalex.org/W2135476713","https://openalex.org/W2138805097","https://openalex.org/W2139687439","https://openalex.org/W2143074722","https://openalex.org/W2150690631","https://openalex.org/W2157611404","https://openalex.org/W2463375696","https://openalex.org/W2588822410","https://openalex.org/W2592568313","https://openalex.org/W2625117584","https://openalex.org/W2754425142","https://openalex.org/W2893302768","https://openalex.org/W2897690397","https://openalex.org/W2938704773","https://openalex.org/W2942103387","https://openalex.org/W2942726341","https://openalex.org/W2999685709","https://openalex.org/W3013998503","https://openalex.org/W3028769024","https://openalex.org/W3048496402","https://openalex.org/W3082818995","https://openalex.org/W3098517121","https://openalex.org/W3100168688","https://openalex.org/W3127685069","https://openalex.org/W3144406692","https://openalex.org/W3154732301","https://openalex.org/W3163805553","https://openalex.org/W3173802319","https://openalex.org/W4200045082","https://openalex.org/W4248581365","https://openalex.org/W4254779800","https://openalex.org/W4283449788","https://openalex.org/W4288068127","https://openalex.org/W4292528167","https://openalex.org/W4293499239","https://openalex.org/W4294071702","https://openalex.org/W4360840725","https://openalex.org/W4376863686","https://openalex.org/W4380990336","https://openalex.org/W4381987501","https://openalex.org/W4384264402","https://openalex.org/W4391019502","https://openalex.org/W4392719656","https://openalex.org/W6891847897","https://openalex.org/W6910770924"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2022249999","https://openalex.org/W2790197180","https://openalex.org/W2321298859","https://openalex.org/W2020597600","https://openalex.org/W2623239735","https://openalex.org/W2914237138","https://openalex.org/W2049690772"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}