{"id":"https://openalex.org/W4409857618","doi":"https://doi.org/10.1007/978-3-031-87763-6_22","title":"Characterization and\u00a0Prediction of\u00a0Customer (Dis)satisfaction of\u00a0a\u00a0Mobile Internet Provider","display_name":"Characterization and\u00a0Prediction of\u00a0Customer (Dis)satisfaction of\u00a0a\u00a0Mobile Internet Provider","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4409857618","doi":"https://doi.org/10.1007/978-3-031-87763-6_22"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-87763-6_22","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-87763-6_22","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4512","issn":["2367-4512","2367-4520"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5117345612","display_name":"Luiza B. Laquini","orcid":null},"institutions":[{"id":"https://openalex.org/I51235708","display_name":"Universidade Federal do Esp\u00edrito Santo","ror":"https://ror.org/05sxf4h28","country_code":"BR","type":"education","lineage":["https://openalex.org/I51235708"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luiza B. Laquini","raw_affiliation_strings":["Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil","institution_ids":["https://openalex.org/I51235708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060998622","display_name":"Vitor F. Zanotelli","orcid":"https://orcid.org/0000-0001-5218-7223"},"institutions":[{"id":"https://openalex.org/I51235708","display_name":"Universidade Federal do Esp\u00edrito Santo","ror":"https://ror.org/05sxf4h28","country_code":"BR","type":"education","lineage":["https://openalex.org/I51235708"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Vitor F. Zanotelli","raw_affiliation_strings":["Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil","institution_ids":["https://openalex.org/I51235708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037683366","display_name":"Paulo H. L. Rettore","orcid":"https://orcid.org/0000-0002-5491-7274"},"institutions":[{"id":"https://openalex.org/I4210166245","display_name":"Fraunhofer Institute for Communication, Information Processing and Ergonomics","ror":"https://ror.org/05nn0gw40","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210166245","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Paulo H. L. Rettore","raw_affiliation_strings":["Department of Communication Systems, Fraunhofer FKIE, Bonn, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Communication Systems, Fraunhofer FKIE, Bonn, Germany","institution_ids":["https://openalex.org/I4210166245"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038401155","display_name":"Ant\u00f4nio A. de A. Rocha","orcid":"https://orcid.org/0000-0001-9314-4035"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Antonio A. de A. Rocha","raw_affiliation_strings":["Universidade Federal Fluminense, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080975003","display_name":"Giovanni Comarela","orcid":"https://orcid.org/0000-0001-7612-9650"},"institutions":[{"id":"https://openalex.org/I51235708","display_name":"Universidade Federal do Esp\u00edrito Santo","ror":"https://ror.org/05sxf4h28","country_code":"BR","type":"education","lineage":["https://openalex.org/I51235708"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Giovanni Comarela","raw_affiliation_strings":["Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil","institution_ids":["https://openalex.org/I51235708"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024303822","display_name":"Vin\u00edcius F. S. Mota","orcid":"https://orcid.org/0000-0002-8341-8183"},"institutions":[{"id":"https://openalex.org/I51235708","display_name":"Universidade Federal do Esp\u00edrito Santo","ror":"https://ror.org/05sxf4h28","country_code":"BR","type":"education","lineage":["https://openalex.org/I51235708"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Vin\u00edcius F. S. Mota","raw_affiliation_strings":["Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal do Esp\u00edrito Santo, Vitoria, ES, Brazil","institution_ids":["https://openalex.org/I51235708"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5024303822"],"corresponding_institution_ids":["https://openalex.org/I51235708"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"245","last_page":"256"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9456999897956848,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5714735388755798},{"id":"https://openalex.org/keywords/mobile-internet","display_name":"Mobile internet","score":0.5652035474777222},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5361056327819824},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.46740061044692993},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.40038251876831055},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31430476903915405},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23723354935646057},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.20918917655944824}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5714735388755798},{"id":"https://openalex.org/C2985706004","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile internet","level":3,"score":0.5652035474777222},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5361056327819824},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.46740061044692993},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.40038251876831055},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31430476903915405},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23723354935646057},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20918917655944824}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-87763-6_22","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-87763-6_22","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4512","issn":["2367-4512","2367-4520"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"},{"id":"pmh:oai:publica.fraunhofer.de:publica/512737","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/512737","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1519318168","https://openalex.org/W2799900537","https://openalex.org/W2939289155","https://openalex.org/W2943920414","https://openalex.org/W2996010717","https://openalex.org/W3112281186","https://openalex.org/W3215878407","https://openalex.org/W4200444575","https://openalex.org/W4212863985","https://openalex.org/W4394013967"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W3123907821","https://openalex.org/W2382319620"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}