{"id":"https://openalex.org/W4407926437","doi":"https://doi.org/10.1007/978-3-031-81688-8_2","title":"Systematic Analysis of\u00a0Requirements for\u00a0Socially Acceptable Service Robots","display_name":"Systematic Analysis of\u00a0Requirements for\u00a0Socially Acceptable Service Robots","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4407926437","doi":"https://doi.org/10.1007/978-3-031-81688-8_2"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-81688-8_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-81688-8_2","pdf_url":null,"source":{"id":"https://openalex.org/S4210172544","display_name":"Springer proceedings in advanced robotics","issn_l":"2511-1256","issn":["2511-1256","2511-1264"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Springer Proceedings in Advanced Robotics","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hdl.handle.net/11380/1377332","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057103365","display_name":"Andrea Ruo","orcid":"https://orcid.org/0009-0007-2183-2884"},"institutions":[{"id":"https://openalex.org/I122346577","display_name":"University of Modena and Reggio Emilia","ror":"https://ror.org/02d4c4y02","country_code":"IT","type":"education","lineage":["https://openalex.org/I122346577"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Andrea Ruo","raw_affiliation_strings":["University of Modena and Reggio Emilia, Reggio Emilia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Modena and Reggio Emilia, Reggio Emilia, Italy","institution_ids":["https://openalex.org/I122346577"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5094111527","display_name":"Simone Arreghini","orcid":"https://orcid.org/0009-0004-1700-4355"},"institutions":[{"id":"https://openalex.org/I15196421","display_name":"University of Applied Sciences and Arts of Southern Switzerland","ror":"https://ror.org/05ep8g269","country_code":"CH","type":"education","lineage":["https://openalex.org/I15196421"]},{"id":"https://openalex.org/I2614128279","display_name":"Dalle Molle Institute for Artificial Intelligence Research","ror":"https://ror.org/013355g38","country_code":"CH","type":"facility","lineage":["https://openalex.org/I15196421","https://openalex.org/I2614128279","https://openalex.org/I57201433"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Simone Arreghini","raw_affiliation_strings":["Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland","institution_ids":["https://openalex.org/I2614128279","https://openalex.org/I15196421"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Luca Capra","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luca Capra","raw_affiliation_strings":["Spindox Labs srl, Trento, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Spindox Labs srl, Trento, Italy","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109341598","display_name":"Rosario De Chiara","orcid":null},"institutions":[{"id":"https://openalex.org/I4210161379","display_name":"Poste Italiane (Italy)","ror":"https://ror.org/05qtb1210","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210161379"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Rosario De Chiara","raw_affiliation_strings":["Poste Italiane, Rome, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poste Italiane, Rome, Italy","institution_ids":["https://openalex.org/I4210161379"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Valeria Di Pasquale","orcid":null},"institutions":[{"id":"https://openalex.org/I4210161379","display_name":"Poste Italiane (Italy)","ror":"https://ror.org/05qtb1210","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210161379"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Valeria Di Pasquale","raw_affiliation_strings":["Poste Italiane, Rome, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poste Italiane, Rome, Italy","institution_ids":["https://openalex.org/I4210161379"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052119291","display_name":"Alessandro Giusti","orcid":"https://orcid.org/0000-0003-1240-0768"},"institutions":[{"id":"https://openalex.org/I15196421","display_name":"University of Applied Sciences and Arts of Southern Switzerland","ror":"https://ror.org/05ep8g269","country_code":"CH","type":"education","lineage":["https://openalex.org/I15196421"]},{"id":"https://openalex.org/I2614128279","display_name":"Dalle Molle Institute for Artificial Intelligence Research","ror":"https://ror.org/013355g38","country_code":"CH","type":"facility","lineage":["https://openalex.org/I15196421","https://openalex.org/I2614128279","https://openalex.org/I57201433"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Alessandro Giusti","raw_affiliation_strings":["Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland","USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland","institution_ids":["https://openalex.org/I2614128279","https://openalex.org/I15196421"]},{"raw_affiliation_string":"USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland","institution_ids":["https://openalex.org/I2614128279","https://openalex.org/I15196421"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024660289","display_name":"Cristina Iani","orcid":"https://orcid.org/0000-0002-7220-6337"},"institutions":[{"id":"https://openalex.org/I122346577","display_name":"University of Modena and Reggio Emilia","ror":"https://ror.org/02d4c4y02","country_code":"IT","type":"education","lineage":["https://openalex.org/I122346577"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Cristina Iani","raw_affiliation_strings":["University of Modena and Reggio Emilia, Reggio Emilia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Modena and Reggio Emilia, Reggio Emilia, Italy","institution_ids":["https://openalex.org/I122346577"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041341060","display_name":"Antonio Paolillo","orcid":"https://orcid.org/0000-0001-5483-1254"},"institutions":[{"id":"https://openalex.org/I15196421","display_name":"University of Applied Sciences and Arts of Southern Switzerland","ror":"https://ror.org/05ep8g269","country_code":"CH","type":"education","lineage":["https://openalex.org/I15196421"]},{"id":"https://openalex.org/I2614128279","display_name":"Dalle Molle Institute for Artificial Intelligence Research","ror":"https://ror.org/013355g38","country_code":"CH","type":"facility","lineage":["https://openalex.org/I15196421","https://openalex.org/I2614128279","https://openalex.org/I57201433"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Antonio Paolillo","raw_affiliation_strings":["Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland","USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dalle Molle Institute for Artificial Intelligence (IDSIA), USI-SUPSI, Lugano, Switzerland","institution_ids":["https://openalex.org/I2614128279","https://openalex.org/I15196421"]},{"raw_affiliation_string":"USI-SUPSI, Dalle Molle Institute for Artificial Intelligence (IDSIA), Lugano, Switzerland","institution_ids":["https://openalex.org/I2614128279","https://openalex.org/I15196421"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036267079","display_name":"Dominic Petrak","orcid":null},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dominic Petrak","raw_affiliation_strings":["Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092112202","display_name":"Alexander Plaum","orcid":null},"institutions":[{"id":"https://openalex.org/I2799544991","display_name":"Deutsche Welle","ror":"https://ror.org/031432n58","country_code":"DE","type":"other","lineage":["https://openalex.org/I2799544991"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alexander Plaum","raw_affiliation_strings":["Deutsche Welle, Bonn, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Deutsche Welle, Bonn, Germany","institution_ids":["https://openalex.org/I2799544991"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072935100","display_name":"Megha Quamara","orcid":"https://orcid.org/0000-0001-9380-6916"},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Megha Quamara","raw_affiliation_strings":["King\u2019s College London, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, UK","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046246429","display_name":"Lorenzo Sabattini","orcid":"https://orcid.org/0000-0002-2734-5549"},"institutions":[{"id":"https://openalex.org/I122346577","display_name":"University of Modena and Reggio Emilia","ror":"https://ror.org/02d4c4y02","country_code":"IT","type":"education","lineage":["https://openalex.org/I122346577"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Lorenzo Sabattini","raw_affiliation_strings":["University of Modena and Reggio Emilia, Reggio Emilia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Modena and Reggio Emilia, Reggio Emilia, Italy","institution_ids":["https://openalex.org/I122346577"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067535646","display_name":"Viktor Schmuck","orcid":"https://orcid.org/0000-0002-4308-1352"},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Viktor Schmuck","raw_affiliation_strings":["King\u2019s College London, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King\u2019s College London, London, UK","institution_ids":["https://openalex.org/I183935753"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005987700","display_name":"Paolo Servillo","orcid":null},"institutions":[{"id":"https://openalex.org/I4210161379","display_name":"Poste Italiane (Italy)","ror":"https://ror.org/05qtb1210","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210161379"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Paolo Servillo","raw_affiliation_strings":["Poste Italiane, Rome, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poste Italiane, Rome, Italy","institution_ids":["https://openalex.org/I4210161379"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105463446","display_name":"Francesco Zurolo","orcid":null},"institutions":[{"id":"https://openalex.org/I4210161379","display_name":"Poste Italiane (Italy)","ror":"https://ror.org/05qtb1210","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210161379"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Francesco Zurolo","raw_affiliation_strings":["Poste Italiane, Rome, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poste Italiane, Rome, Italy","institution_ids":["https://openalex.org/I4210161379"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035612059","display_name":"Valeria Villani","orcid":"https://orcid.org/0000-0001-7619-0101"},"institutions":[{"id":"https://openalex.org/I122346577","display_name":"University of Modena and Reggio Emilia","ror":"https://ror.org/02d4c4y02","country_code":"IT","type":"education","lineage":["https://openalex.org/I122346577"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Valeria Villani","raw_affiliation_strings":["University of Modena and Reggio Emilia, Reggio Emilia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Modena and Reggio Emilia, Reggio Emilia, Italy","institution_ids":["https://openalex.org/I122346577"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":16,"corresponding_author_ids":["https://openalex.org/A5057103365"],"corresponding_institution_ids":["https://openalex.org/I122346577"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08561444,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"16","last_page":"29"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5090858340263367},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.47432205080986023},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39869585633277893},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.397755891084671},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36184558272361755},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15991199016571045},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1334657073020935}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5090858340263367},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.47432205080986023},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39869585633277893},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.397755891084671},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36184558272361755},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15991199016571045},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1334657073020935}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-81688-8_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-81688-8_2","pdf_url":null,"source":{"id":"https://openalex.org/S4210172544","display_name":"Springer proceedings in advanced robotics","issn_l":"2511-1256","issn":["2511-1256","2511-1264"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Springer Proceedings in Advanced Robotics","raw_type":"book-chapter"},{"id":"pmh:oai:iris.unimore.it:11380/1377332","is_oa":true,"landing_page_url":"https://hdl.handle.net/11380/1377332","pdf_url":null,"source":{"id":"https://openalex.org/S4306400718","display_name":"IRIS UNIMORE (University of Modena and Reggio Emilia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I122346577","host_organization_name":"University of Modena and Reggio Emilia","host_organization_lineage":["https://openalex.org/I122346577"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":{"id":"pmh:oai:iris.unimore.it:11380/1377332","is_oa":true,"landing_page_url":"https://hdl.handle.net/11380/1377332","pdf_url":null,"source":{"id":"https://openalex.org/S4306400718","display_name":"IRIS UNIMORE (University of Modena and Reggio Emilia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I122346577","host_organization_name":"University of Modena and Reggio Emilia","host_organization_lineage":["https://openalex.org/I122346577"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.6399999856948853}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W2071185282","https://openalex.org/W2099019320","https://openalex.org/W2137577228","https://openalex.org/W2180086916","https://openalex.org/W2267107524","https://openalex.org/W2766038777","https://openalex.org/W2771070918","https://openalex.org/W2789905221","https://openalex.org/W2894528744","https://openalex.org/W3048156727","https://openalex.org/W3134399564","https://openalex.org/W4283326303","https://openalex.org/W4377093608","https://openalex.org/W4383108820","https://openalex.org/W4388037600","https://openalex.org/W4392633780","https://openalex.org/W4400946475","https://openalex.org/W4405785332","https://openalex.org/W4405927510"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}