{"id":"https://openalex.org/W4412661225","doi":"https://doi.org/10.1007/978-3-031-78623-5_34","title":"The Perceived Service Quality in Smart Mobility: A Comparative Study Between Barcelona and Turin","display_name":"The Perceived Service Quality in Smart Mobility: A Comparative Study Between Barcelona and Turin","publication_year":2025,"publication_date":"2025-07-26","ids":{"openalex":"https://openalex.org/W4412661225","doi":"https://doi.org/10.1007/978-3-031-78623-5_34"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-78623-5_34","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-78623-5_34","pdf_url":null,"source":{"id":"https://openalex.org/S4210188945","display_name":"Springer proceedings in complexity","issn_l":"2213-8684","issn":["2213-8684","2213-8692"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Springer Proceedings in Complexity","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5119075614","display_name":"Chiara Botti","orcid":null},"institutions":[{"id":"https://openalex.org/I131729948","display_name":"University of Salerno","ror":"https://ror.org/0192m2k53","country_code":"IT","type":"education","lineage":["https://openalex.org/I131729948"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Chiara Botti","raw_affiliation_strings":["Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia","institution_ids":["https://openalex.org/I131729948"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067612725","display_name":"Mara Grimaldi","orcid":"https://orcid.org/0000-0002-7051-7932"},"institutions":[{"id":"https://openalex.org/I131729948","display_name":"University of Salerno","ror":"https://ror.org/0192m2k53","country_code":"IT","type":"education","lineage":["https://openalex.org/I131729948"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Mara Grimaldi","raw_affiliation_strings":["Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia","Political and Communication Science, University of Salerno, Fisciano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia","institution_ids":["https://openalex.org/I131729948"]},{"raw_affiliation_string":"Political and Communication Science, University of Salerno, Fisciano, Italy","institution_ids":["https://openalex.org/I131729948"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082836783","display_name":"Anna Visvizi","orcid":"https://orcid.org/0000-0003-3240-3771"},"institutions":[{"id":"https://openalex.org/I125656591","display_name":"Effat University","ror":"https://ror.org/02cnwgt19","country_code":"SA","type":"education","lineage":["https://openalex.org/I125656591"]},{"id":"https://openalex.org/I18193975","display_name":"SGH Warsaw School of Economics","ror":"https://ror.org/032cph770","country_code":"PL","type":"education","lineage":["https://openalex.org/I18193975"]}],"countries":["PL","SA"],"is_corresponding":false,"raw_author_name":"Anna Visvizi","raw_affiliation_strings":["Effat University, Jeddah, Saudi Arabia","International Political Economy, SGH Warsaw School of Economics, Warszawa, Poland","SGH Warsaw School of Economics, Poland, Warsaw, Poland"],"raw_orcid":"https://orcid.org/0000-0003-3240-3771","affiliations":[{"raw_affiliation_string":"Effat University, Jeddah, Saudi Arabia","institution_ids":["https://openalex.org/I125656591"]},{"raw_affiliation_string":"International Political Economy, SGH Warsaw School of Economics, Warszawa, Poland","institution_ids":["https://openalex.org/I18193975"]},{"raw_affiliation_string":"SGH Warsaw School of Economics, Poland, Warsaw, Poland","institution_ids":["https://openalex.org/I18193975"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010502203","display_name":"Orlando Troisi","orcid":"https://orcid.org/0000-0002-4420-0130"},"institutions":[{"id":"https://openalex.org/I131729948","display_name":"University of Salerno","ror":"https://ror.org/0192m2k53","country_code":"IT","type":"education","lineage":["https://openalex.org/I131729948"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Orlando Troisi","raw_affiliation_strings":["Department of Business Science, University of Salerno, Fisciano, Italy","Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Science, University of Salerno, Fisciano, Italy","institution_ids":["https://openalex.org/I131729948"]},{"raw_affiliation_string":"Political and Communication Science (DISPC), University of Salerno, Fisciano, Salerno, Italia","institution_ids":["https://openalex.org/I131729948"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5119075614"],"corresponding_institution_ids":["https://openalex.org/I131729948"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.39599028,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"427","last_page":"443"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4802577793598175},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.419140100479126},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3980805575847626},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.35826927423477173},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3375779390335083},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1261993944644928}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4802577793598175},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.419140100479126},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3980805575847626},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35826927423477173},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3375779390335083},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1261993944644928}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-78623-5_34","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-78623-5_34","pdf_url":null,"source":{"id":"https://openalex.org/S4210188945","display_name":"Springer proceedings in complexity","issn_l":"2213-8684","issn":["2213-8684","2213-8692"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Springer Proceedings in Complexity","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W2055192033","https://openalex.org/W2094013842","https://openalex.org/W2124890572","https://openalex.org/W2599473075","https://openalex.org/W2608014122","https://openalex.org/W2984361651","https://openalex.org/W3023002904","https://openalex.org/W3085008812","https://openalex.org/W3108352836","https://openalex.org/W3170480636","https://openalex.org/W4200224710","https://openalex.org/W4206029105","https://openalex.org/W4240969601","https://openalex.org/W4295957785","https://openalex.org/W4299588845","https://openalex.org/W4315926617","https://openalex.org/W4317725345","https://openalex.org/W4318824185","https://openalex.org/W4319773755","https://openalex.org/W4366828810","https://openalex.org/W4379880421","https://openalex.org/W4390204706","https://openalex.org/W4393229999","https://openalex.org/W4401148227"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}