{"id":"https://openalex.org/W4403343574","doi":"https://doi.org/10.1007/978-3-031-71619-5_19","title":"The Impact of Artificial Intelligence Adoption on Jordanians\u2019 Customers Satisfaction","display_name":"The Impact of Artificial Intelligence Adoption on Jordanians\u2019 Customers Satisfaction","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4403343574","doi":"https://doi.org/10.1007/978-3-031-71619-5_19"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-71619-5_19","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-71619-5_19","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4512","issn":["2367-4512","2367-4520"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075121592","display_name":"Mohammad Abuhashesh","orcid":"https://orcid.org/0000-0001-7460-450X"},"institutions":[{"id":"https://openalex.org/I158749337","display_name":"Princess Sumaya University for Technology","ror":"https://ror.org/01jy46q10","country_code":"JO","type":"education","lineage":["https://openalex.org/I158749337"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Mohammd Abuhashesh","raw_affiliation_strings":["E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan","institution_ids":["https://openalex.org/I158749337"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109818480","display_name":"Duha Anas Momani","orcid":null},"institutions":[{"id":"https://openalex.org/I158749337","display_name":"Princess Sumaya University for Technology","ror":"https://ror.org/01jy46q10","country_code":"JO","type":"education","lineage":["https://openalex.org/I158749337"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Duha Anas Momani","raw_affiliation_strings":["E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan","institution_ids":["https://openalex.org/I158749337"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014491521","display_name":"Fandi Omeish","orcid":"https://orcid.org/0000-0002-8042-3622"},"institutions":[{"id":"https://openalex.org/I158749337","display_name":"Princess Sumaya University for Technology","ror":"https://ror.org/01jy46q10","country_code":"JO","type":"education","lineage":["https://openalex.org/I158749337"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Fandi Omeish","raw_affiliation_strings":["E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan","institution_ids":["https://openalex.org/I158749337"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5099840697","display_name":"Rand Badran","orcid":"https://orcid.org/0000-0002-7489-505X"},"institutions":[{"id":"https://openalex.org/I158749337","display_name":"Princess Sumaya University for Technology","ror":"https://ror.org/01jy46q10","country_code":"JO","type":"education","lineage":["https://openalex.org/I158749337"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Rand Badran","raw_affiliation_strings":["E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"E- Marketing and Social Media Department, Princess Sumaya University for Technology, Amman, Jordan","institution_ids":["https://openalex.org/I158749337"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050664628","display_name":"Muhammad Turki Alshurideh","orcid":"https://orcid.org/0000-0002-7336-381X"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE","JO"],"is_corresponding":false,"raw_author_name":"Muhammad Turki Alshurideh","raw_affiliation_strings":["Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan"],"raw_orcid":"https://orcid.org/0000-0002-7336-381X","affiliations":[{"raw_affiliation_string":"Department of Management, College of Business, University of Sharjah, 27272, Sharjah, United Arab Emirates","institution_ids":["https://openalex.org/I29891158"]},{"raw_affiliation_string":"Department of Marketing, School of Business, The University of Jordan, Amman, 11942, Jordan","institution_ids":["https://openalex.org/I114972647"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5075121592"],"corresponding_institution_ids":["https://openalex.org/I158749337"],"apc_list":null,"apc_paid":null,"fwci":0.3556,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.56424112,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"221","last_page":"234"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9825000166893005,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5460813045501709},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.46014273166656494},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4048748314380646}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5460813045501709},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46014273166656494},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4048748314380646}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-71619-5_19","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-71619-5_19","pdf_url":null,"source":{"id":"https://openalex.org/S4210216571","display_name":"Lecture notes on data engineering and communications technologies","issn_l":"2367-4512","issn":["2367-4512","2367-4520"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes on Data Engineering and Communications Technologies","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W9715319","https://openalex.org/W2027316069","https://openalex.org/W2058680269","https://openalex.org/W2113417886","https://openalex.org/W2568985099","https://openalex.org/W2767488422","https://openalex.org/W2810657390","https://openalex.org/W2888917880","https://openalex.org/W2945671656","https://openalex.org/W3025637241","https://openalex.org/W3042622118","https://openalex.org/W3048095007","https://openalex.org/W3100936220","https://openalex.org/W3114394418","https://openalex.org/W3118628042","https://openalex.org/W3124957586","https://openalex.org/W3130265534","https://openalex.org/W3149648539","https://openalex.org/W3157103153","https://openalex.org/W3191737511","https://openalex.org/W3195625625","https://openalex.org/W3214409584","https://openalex.org/W4210535848","https://openalex.org/W4214622289","https://openalex.org/W4214836316","https://openalex.org/W4281782918","https://openalex.org/W4309635037","https://openalex.org/W4310013385","https://openalex.org/W4311313019","https://openalex.org/W4312180333","https://openalex.org/W4318486618","https://openalex.org/W4321849612","https://openalex.org/W4376605881","https://openalex.org/W4381685389","https://openalex.org/W4385579627","https://openalex.org/W4387777161","https://openalex.org/W4388029438","https://openalex.org/W4390537486","https://openalex.org/W4390570766","https://openalex.org/W4390570814"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2931662336","https://openalex.org/W2077865380","https://openalex.org/W4401768695","https://openalex.org/W2765597752","https://openalex.org/W2134894512","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
