{"id":"https://openalex.org/W4403339779","doi":"https://doi.org/10.1007/978-3-031-71412-2_2","title":"A Systematic Literature Review on How Conversational Agents are Transforming Healthcare","display_name":"A Systematic Literature Review on How Conversational Agents are Transforming Healthcare","publication_year":2024,"publication_date":"2024-10-11","ids":{"openalex":"https://openalex.org/W4403339779","doi":"https://doi.org/10.1007/978-3-031-71412-2_2"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-71412-2_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-71412-2_2","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109816854","display_name":"Nawaaz Antulay","orcid":null},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Nawaaz Antulay","raw_affiliation_strings":["Department of Informatics, University of Pretoria, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Pretoria, Pretoria, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054831869","display_name":"Funmi Adebesin","orcid":"https://orcid.org/0000-0003-0512-016X"},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Funmi Adebesin","raw_affiliation_strings":["Department of Informatics, University of Pretoria, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics, University of Pretoria, Pretoria, South Africa","institution_ids":["https://openalex.org/I69552723"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5054831869"],"corresponding_institution_ids":["https://openalex.org/I69552723"],"apc_list":null,"apc_paid":null,"fwci":13.6773,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.98878797,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"14","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5486040711402893},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48561182618141174},{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.4171293377876282},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.16904646158218384},{"id":"https://openalex.org/keywords/chemistry","display_name":"Chemistry","score":0.16411393880844116},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15013441443443298},{"id":"https://openalex.org/keywords/biochemistry","display_name":"Biochemistry","score":0.04410761594772339}],"concepts":[{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5486040711402893},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48561182618141174},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.4171293377876282},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.16904646158218384},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.16411393880844116},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15013441443443298},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.04410761594772339},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-71412-2_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-71412-2_2","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1568955415","https://openalex.org/W2903928064","https://openalex.org/W2914671910","https://openalex.org/W2946084149","https://openalex.org/W2946775412","https://openalex.org/W2969468266","https://openalex.org/W2979042524","https://openalex.org/W2986259712","https://openalex.org/W3019006697","https://openalex.org/W3019312032","https://openalex.org/W3023997891","https://openalex.org/W3034678444","https://openalex.org/W3038004684","https://openalex.org/W3047309370","https://openalex.org/W3090265966","https://openalex.org/W3109650690","https://openalex.org/W3109894209","https://openalex.org/W3113541070","https://openalex.org/W3122673691","https://openalex.org/W3146142859","https://openalex.org/W3156836256","https://openalex.org/W3181321447","https://openalex.org/W3194108120","https://openalex.org/W3195091316","https://openalex.org/W3198359754","https://openalex.org/W4206447536","https://openalex.org/W4206687394","https://openalex.org/W4224243552","https://openalex.org/W4280640951","https://openalex.org/W4283801859","https://openalex.org/W4303183258","https://openalex.org/W4306317214","https://openalex.org/W4308131799","https://openalex.org/W4327886211","https://openalex.org/W4360991106","https://openalex.org/W4361282616","https://openalex.org/W4362697937","https://openalex.org/W4366498198","https://openalex.org/W4379877813","https://openalex.org/W4381427645","https://openalex.org/W4382047150","https://openalex.org/W4385421241","https://openalex.org/W4390149987"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032","https://openalex.org/W2382290278"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3}],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2025-10-10T00:00:00"}
