{"id":"https://openalex.org/W4400977524","doi":"https://doi.org/10.1007/978-3-031-65996-6_18","title":"Building and Evaluating a Chatbot Using a University FAQs Dataset","display_name":"Building and Evaluating a Chatbot Using a University FAQs Dataset","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4400977524","doi":"https://doi.org/10.1007/978-3-031-65996-6_18"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-65996-6_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-65996-6_18","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035852542","display_name":"Said A. Salloum","orcid":"https://orcid.org/0000-0002-6073-3981"},"institutions":[{"id":"https://openalex.org/I54459138","display_name":"University of Salford","ror":"https://ror.org/01tmqtf75","country_code":"GB","type":"education","lineage":["https://openalex.org/I54459138"]},{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE","GB"],"is_corresponding":true,"raw_author_name":"Said A. Salloum","raw_affiliation_strings":["Health Economic and Financing Group, University of Sharjah, Sharjah, UAE","School of Science, Engineering, and Environment, University of Salford, Salford, England"],"affiliations":[{"raw_affiliation_string":"Health Economic and Financing Group, University of Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I29891158"]},{"raw_affiliation_string":"School of Science, Engineering, and Environment, University of Salford, Salford, England","institution_ids":["https://openalex.org/I54459138"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105081039","display_name":"Khaled Shalan","orcid":null},"institutions":[{"id":"https://openalex.org/I193260172","display_name":"British University in Dubai","ror":"https://ror.org/00mc18523","country_code":"AE","type":"education","lineage":["https://openalex.org/I193260172"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Khaled Shalan","raw_affiliation_strings":["Faculty of Engineering and IT, The British University in Dubai, Dubai, UAE"],"affiliations":[{"raw_affiliation_string":"Faculty of Engineering and IT, The British University in Dubai, Dubai, UAE","institution_ids":["https://openalex.org/I193260172"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5105064634","display_name":"Azza Basiouni","orcid":null},"institutions":[{"id":"https://openalex.org/I161913731","display_name":"Al Ain University","ror":"https://ror.org/023abrt21","country_code":"AE","type":"education","lineage":["https://openalex.org/I161913731"]},{"id":"https://openalex.org/I201726411","display_name":"United Arab Emirates University","ror":"https://ror.org/01km6p862","country_code":"AE","type":"education","lineage":["https://openalex.org/I201726411"]},{"id":"https://openalex.org/I4210087867","display_name":"Tawam Hospital","ror":"https://ror.org/007a5h107","country_code":"AE","type":"healthcare","lineage":["https://openalex.org/I4210087867"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Azza Basiouni","raw_affiliation_strings":["Faculty of Information Technology, Liwa College, Abu Dhabi, UAE","Liwa College, Al Ain, United Arab Emirates"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology, Liwa College, Abu Dhabi, UAE","institution_ids":[]},{"raw_affiliation_string":"Liwa College, Al Ain, United Arab Emirates","institution_ids":["https://openalex.org/I161913731","https://openalex.org/I201726411","https://openalex.org/I4210087867"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088398609","display_name":"Ayham Salloum","orcid":"https://orcid.org/0009-0009-6803-1683"},"institutions":[{"id":"https://openalex.org/I29891158","display_name":"University of Sharjah","ror":"https://ror.org/00engpz63","country_code":"AE","type":"education","lineage":["https://openalex.org/I29891158"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Ayham Salloum","raw_affiliation_strings":["College of Medicine, University of Sharjah, Sharjah, UAE"],"affiliations":[{"raw_affiliation_string":"College of Medicine, University of Sharjah, Sharjah, UAE","institution_ids":["https://openalex.org/I29891158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001404454","display_name":"Raghad Alfaisal","orcid":"https://orcid.org/0000-0002-9876-0635"},"institutions":[{"id":"https://openalex.org/I143923087","display_name":"Sultan Idris Education University","ror":"https://ror.org/005bjd415","country_code":"MY","type":"education","lineage":["https://openalex.org/I143923087"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Raghad Alfaisal","raw_affiliation_strings":["Faculty of Computing and Meta-Technology, Universiti Pendidikan Sultan Idris, Perak, Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing and Meta-Technology, Universiti Pendidikan Sultan Idris, Perak, Malaysia","institution_ids":["https://openalex.org/I143923087"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5035852542"],"corresponding_institution_ids":["https://openalex.org/I29891158","https://openalex.org/I54459138"],"apc_list":null,"apc_paid":null,"fwci":1.604,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.8343502,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"207","last_page":"218"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12478","display_name":"Wikis in Education and Collaboration","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7079582810401917},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6167433261871338},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4740728437900543},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.44326266646385193},{"id":"https://openalex.org/keywords/frequently-asked-questions","display_name":"Frequently asked questions","score":0.44222667813301086},{"id":"https://openalex.org/keywords/library-science","display_name":"Library science","score":0.3577114939689636},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.33083444833755493},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.07914593815803528},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.0661950409412384}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7079582810401917},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6167433261871338},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4740728437900543},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.44326266646385193},{"id":"https://openalex.org/C3018615553","wikidata":"https://www.wikidata.org/wiki/Q189293","display_name":"Frequently asked questions","level":2,"score":0.44222667813301086},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.3577114939689636},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.33083444833755493},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.07914593815803528},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0661950409412384}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-65996-6_18","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-65996-6_18","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1646777016","https://openalex.org/W1966716734","https://openalex.org/W2081580037","https://openalex.org/W2502470950","https://openalex.org/W2635153012","https://openalex.org/W2784193494","https://openalex.org/W2809486926","https://openalex.org/W2882319491","https://openalex.org/W2962883855","https://openalex.org/W3037185325","https://openalex.org/W4236521339","https://openalex.org/W4290928175","https://openalex.org/W4312386320","https://openalex.org/W4393325826","https://openalex.org/W6713134421"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W4231127267","https://openalex.org/W2945149412"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2025-12-26T23:08:49.675405","created_date":"2025-10-10T00:00:00"}