{"id":"https://openalex.org/W4399266716","doi":"https://doi.org/10.1007/978-3-031-61318-0_15","title":"Digital Transformation in Banking\u2013How Do Customers Assess the Quality of Digital Banking Services?","display_name":"Digital Transformation in Banking\u2013How Do Customers Assess the Quality of Digital Banking Services?","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4399266716","doi":"https://doi.org/10.1007/978-3-031-61318-0_15"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-61318-0_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-61318-0_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059563970","display_name":"Andrea M\u00fcller","orcid":null},"institutions":[{"id":"https://openalex.org/I913140155","display_name":"Offenburg University of Applied Sciences","ror":"https://ror.org/03zh5eq96","country_code":"DE","type":"education","lineage":["https://openalex.org/I913140155"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Andrea M\u00fcller","raw_affiliation_strings":["1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany","institution_ids":["https://openalex.org/I913140155"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016187071","display_name":"Annebeth Demaeght","orcid":null},"institutions":[{"id":"https://openalex.org/I913140155","display_name":"Offenburg University of Applied Sciences","ror":"https://ror.org/03zh5eq96","country_code":"DE","type":"education","lineage":["https://openalex.org/I913140155"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Annebeth Demaeght","raw_affiliation_strings":["1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany","institution_ids":["https://openalex.org/I913140155"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004686343","display_name":"Larissa Greschuchna","orcid":null},"institutions":[{"id":"https://openalex.org/I913140155","display_name":"Offenburg University of Applied Sciences","ror":"https://ror.org/03zh5eq96","country_code":"DE","type":"education","lineage":["https://openalex.org/I913140155"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Larissa Greschuchna","raw_affiliation_strings":["1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany","institution_ids":["https://openalex.org/I913140155"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037443630","display_name":"Joachim Reiter","orcid":null},"institutions":[{"id":"https://openalex.org/I913140155","display_name":"Offenburg University of Applied Sciences","ror":"https://ror.org/03zh5eq96","country_code":"DE","type":"education","lineage":["https://openalex.org/I913140155"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Joachim Reiter","raw_affiliation_strings":["1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"1Hochschule Offenburg \u2013 University of Applied Sciences, Badstrasse 24, 77652, Offenburg, Germany","institution_ids":["https://openalex.org/I913140155"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5059563970"],"corresponding_institution_ids":["https://openalex.org/I913140155"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.9311,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.8960904,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"209","last_page":"220"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.7895940542221069},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7371522188186646},{"id":"https://openalex.org/keywords/retail-banking","display_name":"Retail banking","score":0.5866255164146423},{"id":"https://openalex.org/keywords/transformation","display_name":"Transformation (genetics)","score":0.5022695064544678},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.42839688062667847},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24594923853874207},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2183106243610382},{"id":"https://openalex.org/keywords/financial-system","display_name":"Financial system","score":0.19243353605270386}],"concepts":[{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.7895940542221069},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7371522188186646},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5866255164146423},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.5022695064544678},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42839688062667847},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24594923853874207},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2183106243610382},{"id":"https://openalex.org/C73283319","wikidata":"https://www.wikidata.org/wiki/Q1416617","display_name":"Financial system","level":1,"score":0.19243353605270386},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-61318-0_15","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-61318-0_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:opus.hs-offenburg.de:9840","is_oa":false,"landing_page_url":"https://opus.hs-offenburg.de/frontdoor/index/index/docId/9840","pdf_url":null,"source":{"id":"https://openalex.org/S4377196587","display_name":"Opus-HSO (Offenburg University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I913140155","host_organization_name":"Offenburg University of Applied Sciences","host_organization_lineage":["https://openalex.org/I913140155"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"doc-type:conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.5699999928474426,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W2912521033","https://openalex.org/W4238580986","https://openalex.org/W4240969601","https://openalex.org/W4365453744","https://openalex.org/W6960339269"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W3113483414","https://openalex.org/W3128162709","https://openalex.org/W3022432941"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2025-10-10T00:00:00"}
