{"id":"https://openalex.org/W4389621974","doi":"https://doi.org/10.1007/978-3-031-50204-0_13","title":"Examining the Factors Influencing Diffusion and Adoption of AI Chatbots in Tourism and Travel Industry","display_name":"Examining the Factors Influencing Diffusion and Adoption of AI Chatbots in Tourism and Travel Industry","publication_year":2023,"publication_date":"2023-12-12","ids":{"openalex":"https://openalex.org/W4389621974","doi":"https://doi.org/10.1007/978-3-031-50204-0_13"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-50204-0_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-50204-0_13","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087457986","display_name":"Sanjay Hanji","orcid":"https://orcid.org/0000-0003-0358-9802"},"institutions":[{"id":"https://openalex.org/I3132975163","display_name":"KLE Technological University","ror":"https://ror.org/04yh52k23","country_code":"IN","type":"education","lineage":["https://openalex.org/I3132975163"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Sanjay V. Hanji","raw_affiliation_strings":["KLE Technological University, Dr. MSSCET, Belagavi, Karnataka, India"],"raw_orcid":"https://orcid.org/0000-0003-0358-9802","affiliations":[{"raw_affiliation_string":"KLE Technological University, Dr. MSSCET, Belagavi, Karnataka, India","institution_ids":["https://openalex.org/I3132975163"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014255165","display_name":"Sumukh Hungund","orcid":"https://orcid.org/0000-0002-3539-6338"},"institutions":[{"id":"https://openalex.org/I164861460","display_name":"Manipal Academy of Higher Education","ror":"https://ror.org/02xzytt36","country_code":"IN","type":"education","lineage":["https://openalex.org/I164861460"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sumukh Hungund","raw_affiliation_strings":["Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India"],"raw_orcid":"https://orcid.org/0000-0002-3539-6338","affiliations":[{"raw_affiliation_string":"Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India","institution_ids":["https://openalex.org/I164861460"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076073580","display_name":"Evgeny Blagov","orcid":null},"institutions":[{"id":"https://openalex.org/I172901346","display_name":"St Petersburg University","ror":"https://ror.org/023znxa73","country_code":"RU","type":"education","lineage":["https://openalex.org/I172901346"]}],"countries":["RU"],"is_corresponding":false,"raw_author_name":"Evgeny Blagov","raw_affiliation_strings":["Graduate School of Management, St. Petersburg State University, St. Petersburg, Russian Federation"],"raw_orcid":"https://orcid.org/0000-0001-6695-1317","affiliations":[{"raw_affiliation_string":"Graduate School of Management, St. Petersburg State University, St. Petersburg, Russian Federation","institution_ids":["https://openalex.org/I172901346"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025505051","display_name":"Sumanth Desai","orcid":"https://orcid.org/0000-0002-6557-3200"},"institutions":[{"id":"https://openalex.org/I4210125823","display_name":"KLE University","ror":"https://ror.org/03aam9155","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210125823"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sumanth Desai","raw_affiliation_strings":["KLS Institute of Management Education and Research, Belagavi, Karnataka, India"],"raw_orcid":"https://orcid.org/0000-0002-6557-3200","affiliations":[{"raw_affiliation_string":"KLS Institute of Management Education and Research, Belagavi, Karnataka, India","institution_ids":["https://openalex.org/I4210125823"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092152921","display_name":"Savita S. Hanji","orcid":"https://orcid.org/0000-0002-7902-7075"},"institutions":[{"id":"https://openalex.org/I3132975163","display_name":"KLE Technological University","ror":"https://ror.org/04yh52k23","country_code":"IN","type":"education","lineage":["https://openalex.org/I3132975163"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Savita S. Hanji","raw_affiliation_strings":["KLE Technological University, Dr. MSSCET, Belagavi, Karnataka, India"],"raw_orcid":"https://orcid.org/0000-0002-7902-7075","affiliations":[{"raw_affiliation_string":"KLE Technological University, Dr. MSSCET, Belagavi, Karnataka, India","institution_ids":["https://openalex.org/I3132975163"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5087457986"],"corresponding_institution_ids":["https://openalex.org/I3132975163"],"apc_list":null,"apc_paid":null,"fwci":28.1053,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.99520906,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"150","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14233","display_name":"Diverse Topics in Contemporary Research","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/3316","display_name":"Cultural Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7980188131332397},{"id":"https://openalex.org/keywords/economic-geography","display_name":"Economic geography","score":0.556377649307251},{"id":"https://openalex.org/keywords/diffusion","display_name":"Diffusion","score":0.521971583366394},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.467556357383728},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3873666524887085},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.29797643423080444},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.0861339271068573}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7980188131332397},{"id":"https://openalex.org/C26271046","wikidata":"https://www.wikidata.org/wiki/Q187097","display_name":"Economic geography","level":1,"score":0.556377649307251},{"id":"https://openalex.org/C69357855","wikidata":"https://www.wikidata.org/wiki/Q163214","display_name":"Diffusion","level":2,"score":0.521971583366394},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.467556357383728},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3873666524887085},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.29797643423080444},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0861339271068573},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-50204-0_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-50204-0_13","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.550000011920929,"id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W2020985","https://openalex.org/W338733851","https://openalex.org/W1990290172","https://openalex.org/W2068172675","https://openalex.org/W2160123621","https://openalex.org/W2577043885","https://openalex.org/W2898598054","https://openalex.org/W2994929888","https://openalex.org/W3111614093","https://openalex.org/W3116171166","https://openalex.org/W3125976894","https://openalex.org/W3161124226","https://openalex.org/W3198439226","https://openalex.org/W3205179123","https://openalex.org/W4235678817","https://openalex.org/W4300862043","https://openalex.org/W4304806921","https://openalex.org/W4312795092","https://openalex.org/W4363678768","https://openalex.org/W4380451159","https://openalex.org/W4386781201"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2391061603","https://openalex.org/W2386798499","https://openalex.org/W4388017739","https://openalex.org/W2352379149","https://openalex.org/W3216130691","https://openalex.org/W3004794992","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":7}],"updated_date":"2026-01-20T17:24:06.736184","created_date":"2025-10-10T00:00:00"}
