{"id":"https://openalex.org/W4389936780","doi":"https://doi.org/10.1007/978-3-031-49552-6_21","title":"A Knowledge-Based User Feedback Classification Approach for Software Support","display_name":"A Knowledge-Based User Feedback Classification Approach for Software Support","publication_year":2023,"publication_date":"2023-12-19","ids":{"openalex":"https://openalex.org/W4389936780","doi":"https://doi.org/10.1007/978-3-031-49552-6_21"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-49552-6_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-49552-6_21","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056136738","display_name":"Vladimir Mili\u00e1n N\u00fa\u00f1ez","orcid":"https://orcid.org/0000-0002-7741-7846"},"institutions":[{"id":"https://openalex.org/I4210102241","display_name":"University of Information Science","ror":"https://ror.org/022camr20","country_code":"CU","type":"education","lineage":["https://openalex.org/I4210102241"]}],"countries":["CU"],"is_corresponding":true,"raw_author_name":"Vladimir Mili\u00e1n N\u00fa\u00f1ez","raw_affiliation_strings":["Universidad de Las Ciencias Inform\u00e1ticas (UCI), Havana, La Habana, Cuba","Universidad de las Ciencias Inform\u00e1ticas, Havana, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Las Ciencias Inform\u00e1ticas (UCI), Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I4210102241"]},{"raw_affiliation_string":"Universidad de las Ciencias Inform\u00e1ticas, Havana, Cuba","institution_ids":["https://openalex.org/I4210102241"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113074918","display_name":"Thal\u00eda Blanco Mart\u00edn","orcid":null},"institutions":[{"id":"https://openalex.org/I908025542","display_name":"Polytechnic Jos\u00e9 Antonio Echeverr\u00eda","ror":"https://ror.org/0573cnq15","country_code":"CU","type":"education","lineage":["https://openalex.org/I908025542"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Thal\u00eda Blanco Mart\u00edn","raw_affiliation_strings":["Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059736573","display_name":"Alfredo Sim\u00f3n-Cuevas","orcid":"https://orcid.org/0000-0002-6776-9434"},"institutions":[{"id":"https://openalex.org/I908025542","display_name":"Polytechnic Jos\u00e9 Antonio Echeverr\u00eda","ror":"https://ror.org/0573cnq15","country_code":"CU","type":"education","lineage":["https://openalex.org/I908025542"]}],"countries":["CU"],"is_corresponding":true,"raw_author_name":"Alfredo Sim\u00f3n-Cuevas","raw_affiliation_strings":["Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025157051","display_name":"H\u00e9ctor Gonz\u00e1lez","orcid":"https://orcid.org/0000-0002-7601-4201"},"institutions":[{"id":"https://openalex.org/I4210102241","display_name":"University of Information Science","ror":"https://ror.org/022camr20","country_code":"CU","type":"education","lineage":["https://openalex.org/I4210102241"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"H\u00e9ctor Gonz\u00e1lez Di\u00e9z","raw_affiliation_strings":["Universidad de Las Ciencias Inform\u00e1ticas (UCI), Havana, La Habana, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Las Ciencias Inform\u00e1ticas (UCI), Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I4210102241"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014657656","display_name":"Anaisa Hern\u00e1ndez Gonz\u00e1lez","orcid":"https://orcid.org/0000-0003-1169-301X"},"institutions":[{"id":"https://openalex.org/I908025542","display_name":"Polytechnic Jos\u00e9 Antonio Echeverr\u00eda","ror":"https://ror.org/0573cnq15","country_code":"CU","type":"education","lineage":["https://openalex.org/I908025542"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Anaisa Hern\u00e1ndez Gonz\u00e1lez","raw_affiliation_strings":["Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \u201cJos\u00e9 Antonio Echeverr\u00eda\u201d, Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica de La Habana \"Jos\u00e9 Antonio Echeverr\u00eda\", Havana, La Habana, Cuba","institution_ids":["https://openalex.org/I908025542"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5056136738","https://openalex.org/A5059736573"],"corresponding_institution_ids":["https://openalex.org/I4210102241","https://openalex.org/I908025542"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.9954,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.80575872,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"237","last_page":"247"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8913716077804565},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.6393937468528748},{"id":"https://openalex.org/keywords/glossary","display_name":"Glossary","score":0.5904319286346436},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5405368804931641},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5311967730522156},{"id":"https://openalex.org/keywords/feature-selection","display_name":"Feature selection","score":0.49169546365737915},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.4667150378227234},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.4595557451248169},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4155520796775818},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.385932981967926},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.3742605745792389},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.35446101427078247}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8913716077804565},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6393937468528748},{"id":"https://openalex.org/C2780031656","wikidata":"https://www.wikidata.org/wiki/Q859161","display_name":"Glossary","level":2,"score":0.5904319286346436},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5405368804931641},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5311967730522156},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.49169546365737915},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.4667150378227234},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.4595557451248169},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4155520796775818},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.385932981967926},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.3742605745792389},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.35446101427078247},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-49552-6_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-49552-6_21","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W28705218","https://openalex.org/W656817826","https://openalex.org/W1916584426","https://openalex.org/W2060736388","https://openalex.org/W2112143630","https://openalex.org/W2163455955","https://openalex.org/W2203955288","https://openalex.org/W2389246322","https://openalex.org/W2515688147","https://openalex.org/W2547043776","https://openalex.org/W2601548810","https://openalex.org/W2758253540","https://openalex.org/W2915626801","https://openalex.org/W3087413080","https://openalex.org/W4200625319","https://openalex.org/W4213005035","https://openalex.org/W4251372957"],"related_works":["https://openalex.org/W4232680475","https://openalex.org/W2359919953","https://openalex.org/W4285524944","https://openalex.org/W3204474833","https://openalex.org/W2357593638","https://openalex.org/W1583422155","https://openalex.org/W2158321484","https://openalex.org/W3213252596","https://openalex.org/W1649619740","https://openalex.org/W1534006406"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2025-10-10T00:00:00"}
