{"id":"https://openalex.org/W4381854124","doi":"https://doi.org/10.1007/978-3-031-36007-7_17","title":"Supply Chain Quality Improvement Based on Customer Compliance","display_name":"Supply Chain Quality Improvement Based on Customer Compliance","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4381854124","doi":"https://doi.org/10.1007/978-3-031-36007-7_17"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-36007-7_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-36007-7_17","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-05473076","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068545461","display_name":"Rene Maas","orcid":"https://orcid.org/0000-0001-9246-116X"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]},{"id":"https://openalex.org/I4210096479","display_name":"Tallinn University of Applied Sciences","ror":"https://ror.org/00w0nv972","country_code":"EE","type":"education","lineage":["https://openalex.org/I4210096479"]}],"countries":["EE"],"is_corresponding":true,"raw_author_name":"Rene Maas","raw_affiliation_strings":["TTK UAS, P\u00e4rnu Mnt 62A, 10135, Tallinn, Estonia","University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TTK UAS, P\u00e4rnu Mnt 62A, 10135, Tallinn, Estonia","institution_ids":["https://openalex.org/I4210096479"]},{"raw_affiliation_string":"University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030080679","display_name":"Eduard Shevtshenko","orcid":"https://orcid.org/0000-0002-1389-3245"},"institutions":[{"id":"https://openalex.org/I4210096479","display_name":"Tallinn University of Applied Sciences","ror":"https://ror.org/00w0nv972","country_code":"EE","type":"education","lineage":["https://openalex.org/I4210096479"]},{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Eduard Shevtshenko","raw_affiliation_strings":["TTK UAS, P\u00e4rnu Mnt 62A, 10135, Tallinn, Estonia","University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TTK UAS, P\u00e4rnu Mnt 62A, 10135, Tallinn, Estonia","institution_ids":["https://openalex.org/I4210096479"]},{"raw_affiliation_string":"University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082491311","display_name":"Tatjana Karaulova","orcid":"https://orcid.org/0000-0002-4467-9161"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]},{"id":"https://openalex.org/I111112146","display_name":"Tallinn University of Technology","ror":"https://ror.org/0443cwa12","country_code":"EE","type":"education","lineage":["https://openalex.org/I111112146"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Tatjana Karaulova","raw_affiliation_strings":["Tallinn University of Technology, Ehitajate Tee 5, 19086, Tallinn, Estonia","University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tallinn University of Technology, Ehitajate Tee 5, 19086, Tallinn, Estonia","institution_ids":["https://openalex.org/I111112146"]},{"raw_affiliation_string":"University of Tartu, \u00dclikooli 18, 50090, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5068545461"],"corresponding_institution_ids":["https://openalex.org/I4210096479","https://openalex.org/I56085075"],"apc_list":null,"apc_paid":null,"fwci":4.8315,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.93727589,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"230","last_page":"242"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.834021806716919},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5978626608848572},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5574086904525757},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.5164161324501038},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.4902816116809845},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.4797590672969818},{"id":"https://openalex.org/keywords/supply-chain-risk-management","display_name":"Supply chain risk management","score":0.44539549946784973},{"id":"https://openalex.org/keywords/supply-chain-network","display_name":"Supply chain network","score":0.4356982409954071},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.433908611536026},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41811466217041016},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4124499559402466},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.36057326197624207},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3247939944267273},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.12576508522033691},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10756123065948486}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.834021806716919},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5978626608848572},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5574086904525757},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.5164161324501038},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.4902816116809845},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.4797590672969818},{"id":"https://openalex.org/C192639820","wikidata":"https://www.wikidata.org/wiki/Q1114469","display_name":"Supply chain risk management","level":5,"score":0.44539549946784973},{"id":"https://openalex.org/C2778397037","wikidata":"https://www.wikidata.org/wiki/Q17083947","display_name":"Supply chain network","level":4,"score":0.4356982409954071},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.433908611536026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41811466217041016},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4124499559402466},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.36057326197624207},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3247939944267273},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.12576508522033691},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10756123065948486},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-031-36007-7_17","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-36007-7_17","pdf_url":null,"source":{"id":"https://openalex.org/S4210185096","display_name":"IFIP advances in information and communication technology","issn_l":"1868-422X","issn":["1868-422X","1868-4238"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP Advances in Information and Communication Technology","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-05473076v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-05473076","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"14th Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS), Jul 2023, Monte Da Caparica, Portugal. pp.230-242, ⟨10.1007/978-3-031-36007-7_17⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-05473076v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-05473076","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"14th Doctoral Conference on Computing, Electrical and Industrial Systems (DoCEIS), Jul 2023, Monte Da Caparica, Portugal. pp.230-242, ⟨10.1007/978-3-031-36007-7_17⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"score":0.46000000834465027,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W2029608738","https://openalex.org/W2076321987","https://openalex.org/W2159255896","https://openalex.org/W2165374326","https://openalex.org/W2347172551","https://openalex.org/W2411925214","https://openalex.org/W2765683900","https://openalex.org/W2917699637","https://openalex.org/W2920221770","https://openalex.org/W2945357379","https://openalex.org/W2983762620","https://openalex.org/W3009556785","https://openalex.org/W3040008180","https://openalex.org/W3093375345","https://openalex.org/W3121072289","https://openalex.org/W3132702790","https://openalex.org/W4210771093"],"related_works":["https://openalex.org/W3042609291","https://openalex.org/W3044355888","https://openalex.org/W4367724975","https://openalex.org/W3214869678","https://openalex.org/W1520980603","https://openalex.org/W3115087197","https://openalex.org/W2685322506","https://openalex.org/W2386207806","https://openalex.org/W2365066911","https://openalex.org/W2127815204"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2025-10-10T00:00:00"}