{"id":"https://openalex.org/W4383648282","doi":"https://doi.org/10.1007/978-3-031-36001-5_38","title":"Application of SP4N-LAPOR to Improve the Quality of Public Services and Information (Case Study in Indonesia)","display_name":"Application of SP4N-LAPOR to Improve the Quality of Public Services and Information (Case Study in Indonesia)","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4383648282","doi":"https://doi.org/10.1007/978-3-031-36001-5_38"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-36001-5_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-36001-5_38","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092430217","display_name":"Annisa Millania Wildhani","orcid":null},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Annisa Millania Wildhani","raw_affiliation_strings":["Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia","institution_ids":["https://openalex.org/I226567900"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052317529","display_name":"Achmad Nurmandi","orcid":"https://orcid.org/0000-0002-6730-0273"},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Achmad Nurmandi","raw_affiliation_strings":["Department of Government Affairs and Administration, Jusuf Kalla School of Government, Muhammadiyah University Yogyakarta, Yogyakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Department of Government Affairs and Administration, Jusuf Kalla School of Government, Muhammadiyah University Yogyakarta, Yogyakarta, Indonesia","institution_ids":["https://openalex.org/I226567900"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069578835","display_name":"Misran Misran","orcid":null},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Misran","raw_affiliation_strings":["Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia","institution_ids":["https://openalex.org/I226567900"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036431166","display_name":"Dimas Subekti","orcid":"https://orcid.org/0000-0003-2452-7731"},"institutions":[{"id":"https://openalex.org/I226567900","display_name":"Muhammadiyah University of Yogyakarta","ror":"https://ror.org/03anrkt33","country_code":"ID","type":"education","lineage":["https://openalex.org/I226567900"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dimas Subekti","raw_affiliation_strings":["Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Department of Government Affairs and Administration, Muhammadiyah University of Yogyakarta, Yogyakarta, Indonesia","institution_ids":["https://openalex.org/I226567900"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5092430217"],"corresponding_institution_ids":["https://openalex.org/I226567900"],"apc_list":null,"apc_paid":null,"fwci":17.0086,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.99146482,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"297","last_page":"305"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.9427000284194946,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.9427000284194946,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.9107000231742859,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.6570552587509155},{"id":"https://openalex.org/keywords/confidentiality","display_name":"Confidentiality","score":0.6320918798446655},{"id":"https://openalex.org/keywords/complaint","display_name":"Complaint","score":0.6316297650337219},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5724499225616455},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5553810596466064},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5330499410629272},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5062755346298218},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.4908042848110199},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.4736841022968292},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.44194960594177246},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.42734843492507935},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.426358699798584},{"id":"https://openalex.org/keywords/audit","display_name":"Audit","score":0.41594845056533813},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.40566694736480713},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.38498303294181824},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.24491038918495178},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.2374831736087799},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2001071572303772},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15614181756973267},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.10778668522834778},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.10715144872665405},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0773131251335144}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.6570552587509155},{"id":"https://openalex.org/C71745522","wikidata":"https://www.wikidata.org/wiki/Q2476929","display_name":"Confidentiality","level":2,"score":0.6320918798446655},{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.6316297650337219},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5724499225616455},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5553810596466064},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5330499410629272},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5062755346298218},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4908042848110199},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4736841022968292},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.44194960594177246},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.42734843492507935},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.426358699798584},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.41594845056533813},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.40566694736480713},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.38498303294181824},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.24491038918495178},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2374831736087799},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2001071572303772},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15614181756973267},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10778668522834778},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.10715144872665405},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0773131251335144},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-36001-5_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-36001-5_38","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1970908276","https://openalex.org/W2572496163","https://openalex.org/W2586844957","https://openalex.org/W2996123927","https://openalex.org/W3002170546","https://openalex.org/W3016701901","https://openalex.org/W3108825325","https://openalex.org/W4206928463","https://openalex.org/W4321462289","https://openalex.org/W4322751751","https://openalex.org/W6755415847"],"related_works":["https://openalex.org/W3214107075","https://openalex.org/W1985572018","https://openalex.org/W3130925840","https://openalex.org/W2999883275","https://openalex.org/W2214061994","https://openalex.org/W2893523482","https://openalex.org/W2799784024","https://openalex.org/W4206064478","https://openalex.org/W2181914222","https://openalex.org/W2046209372"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}