{"id":"https://openalex.org/W4383648581","doi":"https://doi.org/10.1007/978-3-031-35998-9_12","title":"Characterizing the Information Consumer Behavior: An Explorative Case Study in a Chilean Organization Department","display_name":"Characterizing the Information Consumer Behavior: An Explorative Case Study in a Chilean Organization Department","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4383648581","doi":"https://doi.org/10.1007/978-3-031-35998-9_12"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-35998-9_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-35998-9_12","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005254140","display_name":"Mar\u00eda Paz Godoy","orcid":"https://orcid.org/0000-0002-3819-7422"},"institutions":[{"id":"https://openalex.org/I79274474","display_name":"University of Valpara\u00edso","ror":"https://ror.org/00h9jrb69","country_code":"CL","type":"education","lineage":["https://openalex.org/I79274474"]}],"countries":["CL"],"is_corresponding":true,"raw_author_name":"Mar\u00eda Paz Godoy","raw_affiliation_strings":["Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile"],"raw_orcid":"https://orcid.org/0000-0002-3819-7422","affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile","institution_ids":["https://openalex.org/I79274474"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029063847","display_name":"Cristi\u00e1n Rusu","orcid":"https://orcid.org/0000-0002-1504-2540"},"institutions":[{"id":"https://openalex.org/I79274474","display_name":"University of Valpara\u00edso","ror":"https://ror.org/00h9jrb69","country_code":"CL","type":"education","lineage":["https://openalex.org/I79274474"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Cristian Rusu","raw_affiliation_strings":["Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile"],"raw_orcid":"https://orcid.org/0000-0002-1504-2540","affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile","institution_ids":["https://openalex.org/I79274474"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092430257","display_name":"Isidora Az\u00f3car","orcid":null},"institutions":[{"id":"https://openalex.org/I79274474","display_name":"University of Valpara\u00edso","ror":"https://ror.org/00h9jrb69","country_code":"CL","type":"education","lineage":["https://openalex.org/I79274474"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Isidora Az\u00f3car","raw_affiliation_strings":["Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile","institution_ids":["https://openalex.org/I79274474"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092430258","display_name":"Noor Yaser","orcid":null},"institutions":[{"id":"https://openalex.org/I79274474","display_name":"University of Valpara\u00edso","ror":"https://ror.org/00h9jrb69","country_code":"CL","type":"education","lineage":["https://openalex.org/I79274474"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Noor Yaser","raw_affiliation_strings":["Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda en Informaci\u00f3n Y Control de Gesti\u00f3n, Universidad de Valpara\u00edso, Valpara\u00edso, Chile","institution_ids":["https://openalex.org/I79274474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5005254140"],"corresponding_institution_ids":["https://openalex.org/I79274474"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.16374539,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"83","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5827725529670715},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.5799376368522644},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5172082185745239},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5167776346206665},{"id":"https://openalex.org/keywords/information-needs","display_name":"Information needs","score":0.5138495564460754},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.5032231211662292},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.48324522376060486},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.46898800134658813},{"id":"https://openalex.org/keywords/organizational-unit","display_name":"Organizational unit","score":0.45843371748924255},{"id":"https://openalex.org/keywords/consumption","display_name":"Consumption (sociology)","score":0.4574955403804779},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44119706749916077},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4107634425163269},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10820844769477844},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10240080952644348}],"concepts":[{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5827725529670715},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5799376368522644},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5172082185745239},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5167776346206665},{"id":"https://openalex.org/C78999398","wikidata":"https://www.wikidata.org/wiki/Q2899888","display_name":"Information needs","level":2,"score":0.5138495564460754},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.5032231211662292},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.48324522376060486},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.46898800134658813},{"id":"https://openalex.org/C125001904","wikidata":"https://www.wikidata.org/wiki/Q2526961","display_name":"Organizational unit","level":2,"score":0.45843371748924255},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.4574955403804779},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44119706749916077},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4107634425163269},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10820844769477844},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10240080952644348},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-35998-9_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-031-35998-9_12","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.800000011920929,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2422895071","https://openalex.org/W2897396813","https://openalex.org/W2915364788","https://openalex.org/W4285163833"],"related_works":["https://openalex.org/W2499474817","https://openalex.org/W2521972518","https://openalex.org/W3006285631","https://openalex.org/W2767364760","https://openalex.org/W1488983252","https://openalex.org/W4377247992","https://openalex.org/W4323032529","https://openalex.org/W2565278849","https://openalex.org/W2079570862","https://openalex.org/W2355221302"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
