{"id":"https://openalex.org/W4379800675","doi":"https://doi.org/10.1007/978-3-031-34560-9_11","title":"Why Am I Waiting? Data-Driven Analysis of\u00a0Waiting Times in\u00a0Business Processes","display_name":"Why Am I Waiting? Data-Driven Analysis of\u00a0Waiting Times in\u00a0Business Processes","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4379800675","doi":"https://doi.org/10.1007/978-3-031-34560-9_11"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-031-34560-9_11","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-34560-9_11","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-34560-9_11.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-34560-9_11.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037135723","display_name":"Katsiaryna Lashkevich","orcid":"https://orcid.org/0000-0003-4426-7738"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":true,"raw_author_name":"Katsiaryna Lashkevich","raw_affiliation_strings":["University of Tartu, Tartu, Estonia"],"raw_orcid":"https://orcid.org/0000-0003-4426-7738","affiliations":[{"raw_affiliation_string":"University of Tartu, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038886027","display_name":"Fredrik Milani","orcid":"https://orcid.org/0000-0002-1322-915X"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Fredrik Milani","raw_affiliation_strings":["University of Tartu, Tartu, Estonia"],"raw_orcid":"https://orcid.org/0000-0002-1322-915X","affiliations":[{"raw_affiliation_string":"University of Tartu, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083543484","display_name":"David Chapela-Campa","orcid":"https://orcid.org/0000-0002-4711-9653"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"David Chapela-Campa","raw_affiliation_strings":["University of Tartu, Tartu, Estonia"],"raw_orcid":"https://orcid.org/0000-0002-4711-9653","affiliations":[{"raw_affiliation_string":"University of Tartu, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065457119","display_name":"Ihar Suvorau","orcid":"https://orcid.org/0000-0002-1862-2604"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Ihar Suvorau","raw_affiliation_strings":["University of Tartu, Tartu, Estonia"],"raw_orcid":"https://orcid.org/0000-0002-1862-2604","affiliations":[{"raw_affiliation_string":"University of Tartu, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085212075","display_name":"Marlon Dumas","orcid":"https://orcid.org/0000-0002-9247-7476"},"institutions":[{"id":"https://openalex.org/I56085075","display_name":"University of Tartu","ror":"https://ror.org/03z77qz90","country_code":"EE","type":"education","lineage":["https://openalex.org/I56085075"]}],"countries":["EE"],"is_corresponding":false,"raw_author_name":"Marlon Dumas","raw_affiliation_strings":["University of Tartu, Tartu, Estonia"],"raw_orcid":"https://orcid.org/0000-0002-9247-7476","affiliations":[{"raw_affiliation_string":"University of Tartu, Tartu, Estonia","institution_ids":["https://openalex.org/I56085075"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5037135723"],"corresponding_institution_ids":["https://openalex.org/I56085075"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":{"value":5000,"currency":"EUR","value_usd":5392},"fwci":10.672,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.98639984,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"174","last_page":"190"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9652000069618225,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11741","display_name":"Flexible and Reconfigurable Manufacturing Systems","score":0.9546999931335449,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8223245143890381},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6335767507553101},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.569701611995697},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.37953290343284607},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.3221225142478943},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3215819299221039},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.16150125861167908},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06429314613342285},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.051790714263916016}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8223245143890381},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6335767507553101},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.569701611995697},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37953290343284607},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.3221225142478943},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3215819299221039},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.16150125861167908},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06429314613342285},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.051790714263916016},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-031-34560-9_11","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-34560-9_11","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-34560-9_11.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/978-3-031-34560-9_11","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-3-031-34560-9_11","pdf_url":"https://link.springer.com/content/pdf/10.1007/978-3-031-34560-9_11.pdf","source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4379800675.pdf"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W949909655","https://openalex.org/W1598385458","https://openalex.org/W1843425376","https://openalex.org/W2039343841","https://openalex.org/W2126923860","https://openalex.org/W2127541951","https://openalex.org/W2167985173","https://openalex.org/W2492230818","https://openalex.org/W2550155259","https://openalex.org/W2606805422","https://openalex.org/W2618705625","https://openalex.org/W2724581677","https://openalex.org/W2997219463","https://openalex.org/W3086604635","https://openalex.org/W3093788074","https://openalex.org/W3093944949","https://openalex.org/W3207131777","https://openalex.org/W4212790150","https://openalex.org/W4243932450","https://openalex.org/W4285272689","https://openalex.org/W4294837505","https://openalex.org/W6966637942"],"related_works":["https://openalex.org/W3158741686","https://openalex.org/W2332467275","https://openalex.org/W2467867374","https://openalex.org/W147312233","https://openalex.org/W1987693969","https://openalex.org/W1552022284","https://openalex.org/W2224343096","https://openalex.org/W2077158186","https://openalex.org/W182682748","https://openalex.org/W181719207"],"abstract_inverted_index":{"Abstract":[0],"Waiting":[1],"times":[2,24],"in":[3,55,106],"a":[4,10,40,45,107],"business":[5],"process":[6,46],"often":[7],"arise":[8],"when":[9],"case":[11],"transitions":[12,27],"from":[13],"one":[14],"activity":[15,26,57],"to":[16,31,49,64,90],"another.":[17],"Accordingly,":[18],"analyzing":[19],"the":[20,36,51,66,73,78,85,101],"causes":[21,62,94],"of":[22,25,39,68,77,95,100],"waiting":[23,52,96],"can":[28],"help":[29],"analysts":[30],"identify":[32],"opportunities":[33],"for":[34],"reducing":[35],"cycle":[37,74],"time":[38,53,75],"process.":[41,79,109],"This":[42],"paper":[43],"proposes":[44],"mining":[47],"approach":[48,87,103],"decompose":[50],"observed":[54],"each":[56,69],"transition":[58],"into":[59],"multiple":[60],"direct":[61,93],"and":[63],"analyze":[65],"impact":[67],"identified":[70],"cause":[71],"on":[72],"efficiency":[76],"An":[80],"empirical":[81],"evaluation":[82],"shows":[83],"that":[84],"proposed":[86,102],"is":[88,104],"able":[89],"discover":[91],"different":[92],"times.":[97],"The":[98],"applicability":[99],"demonstrated":[105],"real-life":[108]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}